Serra Nissan - Service Center

Kudos to Maxine I bought a car from Serra Nissan 5 years ago and I tried to use the online scheduler for a maintenance appointment. I had done so several times before I bought a car from Serra Nissan 5 years ago and I tried to use the online scheduler for a maintenance appointment. I had done so several times before but the new system wouldn't recognize my email address so it wouldn't let me schedule. The chat bot wasn't any help either. It told me that the maintenance dept. would call me to schedule an appointment but 3 days went by with no call. I wrote an email to the General Manager expressing my frustration and he directed Maxine to call me and help schedule a maintenance appointment. Maxine discovered that my email address wasn't recognized because a letter was missing. She fixed that and was able to schedule me on the same day, which was the only day I had available before a long trip. Thanks to Maxine I once again felt like a valued customer. I have always had good service at Serra Nissan except for my last experience trying to schedule maintenance online. This was because of the third-party on-line scheduler which required an email address to verify identity which I couldn't do because my email address was entered wrong. My suggestion to Serra Nissan is to get rid of this 3rd party service or require them to remove the need for identity verification to schedule maintenance (I cannot understand why that's even required for something as mundane as scheduling maintenance). Anyway, many thanks to Maxine for removing the hurdles and going out of her way to let me know that my business is appreciated. More

Convenient, caring, very helpful and informative. Easy to make an appointment and excellent follow up after appointment!! Will use them again!!! Thank you very much!! to make an appointment and excellent follow up after appointment!! Will use them again!!! Thank you very much!! More

They a wonderful job and I love the atmosphere and the people. The work performance is very excellent and I will be coming back to see about a truck. people. The work performance is very excellent and I will be coming back to see about a truck. More

Serra Nissan in Centerpoint is amazing! I called and told them what was going on with my car and they got me in same day and had my transmission rebuilt in two days! They have always worked with me and helpe them what was going on with my car and they got me in same day and had my transmission rebuilt in two days! They have always worked with me and helped me have services done that I needed and have even worked with me on prices. Matt is awesome and is always ready to help a customer! I wouldn’t take my Nissan anywhere else! More

From the moment I called in destress to the moment I got my perfectly operating car back, everyone was great, friendly, and accommodating!! thank you! my perfectly operating car back, everyone was great, friendly, and accommodating!! thank you! More

It was a good experience . They took me right in and didn’t have to wait long and the sales people were very friendly .. I will be going back didn’t have to wait long and the sales people were very friendly .. I will be going back More

Great service. The service was was fast for a Saturday. The service department accommodated me nicely with smiles and refreshments while I waited on my car to be serviced. The best part was when they told The service department accommodated me nicely with smiles and refreshments while I waited on my car to be serviced. The best part was when they told me my car service was free. Serra Nissan is # 1 More

Working with great people The experience was great these are the best people to , work on your car in the world they have great service . They really care about there custome The experience was great these are the best people to , work on your car in the world they have great service . They really care about there customers. More

Very knowledgeable well eagle to help listen and let you explain your problems do not make you feel that you are making your repairs up explain your problems do not make you feel that you are making your repairs up More

They did an awesome job and was done in a timely matter. Thanks so much😊 it’s always a pleasure coming to get my car serviced. Thanks so much😊 it’s always a pleasure coming to get my car serviced. More