Serra Nissan - Service Center

The service department has horrible service and does not have knowledge on problem solving. I liked my sales associate, but based on this service from the service department my family and I will not purcha have knowledge on problem solving. I liked my sales associate, but based on this service from the service department my family and I will not purchase a vehicle from this dealership again. I was only given excuses and no resolution. I have a college student that is over 2 hours away from him and can only bring vehicle in on Saturday and I’ve advised this to the service department on several occasions and was scheduled an appointment for last Saturday only to be told it can only be looked at during the week because they don’t schedule enough staff on Saturday. Well how about you schedule someone on Saturday (every other Saturday) that can handle more complex issues due to the fact people work and go to school during the week. Or better yet before someone purchase a vehicle from your dealership tell them they can only get complex service for their vehicle Monday - Friday ans you have to bring it on by 8 am on those days! More

Mr.Fuller was very nice and man of his word. I will return again. He explained everything to me and very nicely. Thank you! Mr.Fuller return again. He explained everything to me and very nicely. Thank you! Mr.Fuller More

Great service, nice, fast, polite will go back and this was my first time visiting. The store was nice and refreshments were fresh to the public was my first time visiting. The store was nice and refreshments were fresh to the public More

I took it in because of an oil change, tire rotation and because the sensor that tells you if a car is in front of you isn’t working They did the oils change and rotation but the sensor was not fixed. This because the sensor that tells you if a car is in front of you isn’t working They did the oils change and rotation but the sensor was not fixed. This has been an issue since I bought the car two years ago. Every time I take it they say they fix it and as soon as I drive off the light comes back on. The guy was nice everyone was. But why is that still not fixed More

My experience was great !!! My underwriter was the best , he was very kind , personable & knowledgeable . My wait time was short & he checked on me which was very thoughtful. he was very kind , personable & knowledgeable . My wait time was short & he checked on me which was very thoughtful. More

Great place. I like the people. They will take me to work and pick me up after they finish my suv. Could ask for a better place work and pick me up after they finish my suv. Could ask for a better place More

The Service Department was great! Thanks Matt for your patience and understanding! The best part was my technician was woman! Job well done! Way to go ladies! patience and understanding! The best part was my technician was woman! Job well done! Way to go ladies! More

I waited over two hours for an oil change. Others came in after me and left before me. When I asked as to why I was ignored. I was supposed to have my tires rotated but I do not believe they did it as my tir after me and left before me. When I asked as to why I was ignored. I was supposed to have my tires rotated but I do not believe they did it as my tire pressures were the same as when I drop them off. If it had not been a free service I would have asked for a manager. More

They have a professional staff. Good work. Does the work in a timely matter. Makes you feel comfortable while you are in the waiting room . in a timely matter. Makes you feel comfortable while you are in the waiting room . More

Very bad service very unprofessional was not knowledgeable about the vehicles I would not recommend anyone there and I don't think I will be back as well knowledgeable about the vehicles I would not recommend anyone there and I don't think I will be back as well More