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Serra Nissan - Service Center

Birmingham, AL

4.5
1,611 Reviews

1,611 Reviews of Serra Nissan - Service Center

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April 22, 2021

I finally got what I needed done and in a timely matter. Each customer is important and should be treated like that. If something can’t be done tell the person right away instead of them waiting and finding More

by DNC0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Henry
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
April 21, 2021

Not very happy About buying my car and it staying in the shop and it brand new and nissan not letting me swap for another More

by pdf1952
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
April 21, 2021

Worked on my car efficiently and got me in and out at a decent time. Also went through results from my service inspection and printed it off for a extra copy. More

by draef42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
April 21, 2021

Everyone is friendly and professional. The Staff always give approximately how long it will take your car before it's ready. And inform you on status of vehicle. More

by sharonscott35215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mortimer Virves, Amanda Badgwell
April 20, 2021

Cody Mcgee is the best sales person ever he drove me to the dealership from Mississippi my credit was horrible it was a 395 and he put me in a 2021 SL Altima he’s the best please go see him More

by CMCGEE83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Mcgee, Randy Hicks, Madison Whisenant, Rob Messer
April 19, 2021

Excellent service. Kind friendly straight to the point. They always welcome me with love and kindness. Inside has refreshments for the time to of waiting. More

by lessly.castellon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
Apr 19, 2021 -

Serra Nissan responded

Dear Lessly, Thank you so much for your kind words,we always strive to do the best we can. Robert Messer General Manager Serra Nissan/Vw

Apr 20, 2021 -

Serra Nissan responded

Thank you for your review,we appreciate your patronage regards, Robert Messer

April 14, 2021

They are so awesome and great customer service. I will recommend anyone to go there, the people are so helpful with you with your car. More

by wheylucylui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
April 14, 2021

Very pleased, got it back earlier than estimated, why sensor would fail at less than 18,000 miles - not good. Service center had a bit of problem locating and processing vehicle after tow in, once contac More

by ERIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
April 14, 2021

Serra Nissan service dept is always friendly and professional. They never try to sell me something that I don't need. They get me in and get out in a timely manner. More

by benson-brendadnc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
April 14, 2021

The people where very nice and called me when my car got done. I think the staff at Serra is absolutely fantastic andI will be back More

by shesan69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
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