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Serra Nissan - Service Center

Birmingham, AL

4.5
1,611 Reviews

1,611 Reviews of Serra Nissan - Service Center

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September 06, 2021

Great team with great service. In and out in a reasonable time. Easy to schedule and I am always recognized and called by name. Perfect. More

by tduchock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2021

They explained everything that need to be done and kept me updated with the progress. I want take my truck anywhere else. They were very nice. More

by Dustin.cox24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2021

I appreciated the friendliness and helpfulness of all the employees I came in contact with. The people were very helpful to me at that time. More

by cvdpbama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember the names of employees.
August 31, 2021

Did a good job, just took a long time for the vehicle to be finished. Thinkbit was due to the parts coming in late though. More

by RIMBEY_88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
August 31, 2021

I keep coming back for my oil change and tire rotation as the staff is friendly and the service is completed to my satisfaction. This time my car seat and steering wheel were covered with plastic as an extra More

by hokieinal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
August 30, 2021

Service was quite satisfactory. However, I didn’t feel safe while there. Apparently Serra doesn’t care about customers’ health as very few masks being worn!!! More

by hamby_w
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Drake
August 30, 2021

Nice work and customer service 👏 👍 👌 I appreciate the help and Good work thank you I haven't received my vehicle yet but I know it is right More

by ty2907.jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
August 28, 2021

I am regaining confidence in the quality of care for customer service at this Nissan service center. I will be back for future service. Thanks More

by grandmommie18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
August 23, 2021

Best service in town, I am always satisfied with the service, you get your car back in a timely fashion. And the prices be very reasonable as well. More

by caharvey1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
August 19, 2021

Sarah's service center is very slow I always wait a hour1\2 to 3hr for an oil change. That's just absolutely to long. More

by Joan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
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