Serra Nissan

If you need to buy a new Nissan please go to centerpoint and get with Andy. He was amazingly friendly. I usually hate car saleman and leave when approached because I feel like I am either getting snubbed and get with Andy. He was amazingly friendly. I usually hate car saleman and leave when approached because I feel like I am either getting snubbed or attacked. He did not make us feel that way. He was like talking to a brother. We got the car we wanted, rate we wanted, and felt like we were treated very professionaly and with respect. GO ANDY, I will buy all my cars from you. See you in a couple years. Christie Alabaster, Al More

I want to send a HUGE compliment to Serra Nissan. I contacted Andrew Taylor a few weeks ago in search of a car. I have credit issues and had little money down. Andy didn't immediately write me off, nor contacted Andrew Taylor a few weeks ago in search of a car. I have credit issues and had little money down. Andy didn't immediately write me off, nor did he immediately tell me I was qualified. Instead of feeling for the sale, he asked great questions about how I'd be using the car, who'd ride in it etc as well as any "must haves" I preferred. After one call I met Andy at the dealership and he showed me several vehicles in my range of price and needs. He also introduced me to the Serra Volkswagon manager, Doran, who couldn't have been more reasonable and helpful with my financing. Sitting with them and talking about the details of the car and financing felt more like chatting with close friends about buying a car instead of a salesman and manager! I ended up in a beautiful 2011 Jetta and couldn't be happier! The entire process was very well organized and put together. I've waited for HOURS and in some cases a week to close a purchase of a new car and this took only about an hour and a half total, which was amazing! I appreciate that most all of the legwork was done before I walked through the door. They showed they truly valued my time and that means a lot! Walking in, I had no inclination to choose a VW, but after seeing all the options in my price range and having them show me all the great features in it-I was sold. I LOVE my new car. It fits mine and my families needs so well. I was hesitant to go to Serra since I'd had a very bad experience with Serra Chevrolet in 1999 in a lease there. I had all but written Serra off, however a friend highly reccomended Andy since he was so personable and realistic with them in buying their car, so I gave it a shot. I'm SO glad I did! It was the only time I've really ENJOYED and been able to feel true excitement instead of anxiety and dread about buying a car (out of MANY I've purchased). It means so much to the consumer when the salesperson is not only incredibly friendly but also genuinely interested in the customers NEEDS before the sale they might get. I am 100% certain that if Andrew and Doran felt like they couldn't meet my needs for the payment I had to have and the car I had to have that rather than put me in anything at any cost, they'd have not sold me a car at all. People buying from Andrew Taylor will love him and won't have a moments buyer remorse! He's an asset to the Serra brand and I appreciate him greatly! Also worth noting and giving some praise to is the follow up of these folks! I have gotten calls and emails since my purchase from Andrew, Doran and also from Debra Zeanah to make sure I was completely satisfied with my purchase. Not form emails either, but legit, conversational emails asking specifically if there was ANYTHING they could do for me. That also helps because those first couple of weeks are the ones where you truly decide if you've made the right decision or not. I know now that I truly did with this purchase. I am proud of my car and highly reccomend Andrew, Doran and Debra to anyone looking to get a car in the future! More

We have been very pleased with our experience at Serra. They went above and beyond. We had a little trouble with one salesman, but that was addressed and corrected VERY quickly. We were more than compens They went above and beyond. We had a little trouble with one salesman, but that was addressed and corrected VERY quickly. We were more than compensated for the time that we lost due to the one salesman. Tom was a great salesman. I really like how they have continued to take interest in us even after the sale. The customer service team did everything they could to make sure we are completely satisfied. I love that we are treated as people and not sales goals. Deborah and Stephanie in customer service were fabulous. I really appreciate the time they took to make sure we were completely satisfied. They also are quick!! It was not an all day long drawn out process, once we had picked a car, we settled on a price and were out the door in a little under 2 hours. I will definitely recommend Serra Nissan!!!! More

Arvin was an extremely caring salesperson who done everything in his power to get get me into my new Maxima - No other salesperson at any other dealership has EVER treated my with more dignity and res everything in his power to get get me into my new Maxima - No other salesperson at any other dealership has EVER treated my with more dignity and respect than Arvin. From the very moment my wife and I met him on the lot, he worked with us to help get us out of the present situation with Wells Fargo and to help me get out of the high mileage car. I was reluctant to even go to another dealer because I had been laughed off all others previously because of the negative equity in my old vehicle. But not at Serra Nissan - I was able to leave in a new car, with lower payments, and a phenomenal APR!! Thanks to Arvin and Abdul!!! More

I am very satisfied with my new Altima and am looking forward to owning it for a long time. All of the staff at Serra Nissan have been extremely helpful and more than polite. You have a great group of forward to owning it for a long time. All of the staff at Serra Nissan have been extremely helpful and more than polite. You have a great group of people working here & I look forward to receiving great service in the future. Thank you! More

Debra was the sales manager I delt with and she was very helpful. Brian was the salesman and he was very informitive and helped me get my payments lower than what I expected when I walked in the dealership helpful. Brian was the salesman and he was very informitive and helped me get my payments lower than what I expected when I walked in the dealership. Everytime I've bought a vehicle in the past they make you feel like a king when your there and then when you leave you realize that you payed way to much for your vehicle. I'm still in shock that I have such a low monthly payment and my Maxima drives great. More

We were very impressed with the exceptional customer service that was displayed by all employees at Serra Nissan. Our salesman, Jessie Simmons, was phenomenal! He worked incredibly hard to get us into t service that was displayed by all employees at Serra Nissan. Our salesman, Jessie Simmons, was phenomenal! He worked incredibly hard to get us into the perfect car for our family. He possessed such great integrity, honesty and reliability through out the entire sale process. We can't say enough great things about our experience at Serra Nissan!! More

I called about a newspaper ad from Serra Nissan and was given a good out-the-door price by Jesse. I confirmed this price and the availability of the car with him. He checked with his sales manager and sa given a good out-the-door price by Jesse. I confirmed this price and the availability of the car with him. He checked with his sales manager and said they would honor the ad if I brought it in. When I got to the dealership that same day, I was told they had sold the last of that model, but had a more expensive model available. I expressed my concern that this was a bait and switch, that they had no intention of honoring their advertisement. I was assurred this wasn't so. After checking with his sales manager twice, they were still asking $2000 more than I had agreed with Jesse over the phone, for a car with extras and options I did not want nor need. They would not negotiate down further, so I left, wasting 2 and 1/2 hours, time with my children, and 70 miles worth of gas. These are the type of practices that give car dealers a bad name. I found this experience to be deceptive, dishonest, and in bad faith. As of this writing, the original car in question STILL appears on their website, even though it is supposedly sold. More

We had a very good experience with Jesse Simmons he was very helpful in finding our new car and getting us the deal we wanted. His people skills were tremendous and very courteous I would recommend anyone very helpful in finding our new car and getting us the deal we wanted. His people skills were tremendous and very courteous I would recommend anyone trying to buy a new vehicle to serra nissan to see Jesse. More