Serra Nissan

I shopped for my Nissan Rogue online. We came to an agreement online and the next day I went in for the test drive. I bought it the same day.No problems with price, selection or financing.Overall a gre agreement online and the next day I went in for the test drive. I bought it the same day.No problems with price, selection or financing.Overall a great experience. More

Advertisement had no payments until September, but because we didn't catch it until the paperwork had been signed, it was not honored. I should not have to do their job for them. This advertisement s because we didn't catch it until the paperwork had been signed, it was not honored. I should not have to do their job for them. This advertisement should have been honored. My credit score is very high. I did receive a good deal, but it would have been nice to have not started a payment for a few months. More

I contacted this dealership to purchase a 2011 Nissan Altima. The salesman, Henry King, and I agreed upon a certain price for this vehicle. He said that his manager had approved this deal. I also asked f Altima. The salesman, Henry King, and I agreed upon a certain price for this vehicle. He said that his manager had approved this deal. I also asked for and received a written confirmation of this deal via e-mail. The night before I was to take delivery of this vehicle, I received another email from this dealership with a different price. I contacted the sales manager about it who said that there had been a misunderstanding. There was no misunderstanding. I have the agreement in writing. After speaking with other Nissan dealerships around the area, I found out that this is not an isolated behavior for Serra Nissan. They have a reputation for doing this. DO NOT BUY from this dealership. More

I enjoyed searching and finding the car that was right for me. We worked on a price and payment that I needed. I will be back for more cars. for me. We worked on a price and payment that I needed. I will be back for more cars. More

Debra was exceptional in making sure all of my previous concerns were addressed to my satisfaction! Her customer service skills were superb! She took the time out to listen to my concerns and within 4 hour concerns were addressed to my satisfaction! Her customer service skills were superb! She took the time out to listen to my concerns and within 4 hours all of the problems I was experiencing were resolved! I had been dealing with these issues for approximately two weeks and withi the 4 hour window all of them were addressed! She explained to me that if I needed anything or had any other concerns for me to contact her! More

Debra was great to work with. She understood what I was looking for and didn't try to sell me somehting I really wasn't going to be happy with. I did recommend someone to Serra Nissan (Debra)and she bough looking for and didn't try to sell me somehting I really wasn't going to be happy with. I did recommend someone to Serra Nissan (Debra)and she bought a Juke. More

Everyone was very helpful and nice. They stayed late to make sure they found the perfect car for me. Made car buying easy and stress free. I will be coming back in the future. make sure they found the perfect car for me. Made car buying easy and stress free. I will be coming back in the future. More

I gave this high rating because i had a wonderful experience at this dealership. Everyone was very nice and friendly, and not pushy like other dealerships. I would definately recommend this place to experience at this dealership. Everyone was very nice and friendly, and not pushy like other dealerships. I would definately recommend this place to anyone i knew who was looking to buy a new or used car. More

Doug Richardson failed to honor his word in taking my trade-in, then instead if financing me w/ my co-signer, he financed completely in my co-signers name.... Without telling me. When I asked why he wasn trade-in, then instead if financing me w/ my co-signer, he financed completely in my co-signers name.... Without telling me. When I asked why he wasn't taking my trade-in, like they had said they would, he stated "it's not in our best interest.... Just let them repossess it, it will be off your credit in a few years". More

Brett was very knowledgable, and helpful. When it came to price, he listened to what we had to say, making reaching the final price less stressful. After the purchase he explained the features on the vehicl price, he listened to what we had to say, making reaching the final price less stressful. After the purchase he explained the features on the vehicle clearly, and was able to answer all questions. Also, the overall atmosphere of the dealership seemed to be friendly, and polite. More