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Serra Nissan

Birmingham, AL

Overview
Employees
Reviews
Vehicles
4.5
2,271 Reviews
Alabama drivers looking for a Nissan dealership they can trust should turn to Serra Nissan in Birmingham, AL. Our dealership is designed to provide you with an unrivaled Nissan sales, service and financing experience, and we work hard to foster and maintain long-lasting relationships with our customers. With our Low Price Protection and Love it or Leave It exchange policy, we place a premium on flexibility. And with a massive inventory of Nissan vehicles, we can cater to every Nissan driver's needs. Take the short, convenient drive to see what the "New" Serra Nissan is all about! "At Serra Nissan, We Say Yes!!"
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1500 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,271 reviews

October 01, 2025

Fabricated service that was unnecessary 😒 and the tech lied about why the service was needed. He said my vehicle had been tampered with which is absurd and an outright LIE. My vehicle has ONLY been servic More

by CHERRYLTWX_WATSONdnc
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know his name, its on the receipt.
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September 30, 2025

Everyone took the time to access my situation and made it their mission to ensure I was taken care of. I truly appreciate the Serra Nissan staff. More

by Gloria Somersall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't remember the names of everyone that assisted me
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Oct 02, 2025 -

Serra Nissan responded

Thank you so much for your great review, Gloria! We are glad to hear that you had a great experience at our service center, and we appreciate your time and business spent with us. We look forward to serving you again in the future!

September 27, 2025

I was sold a truck that was below standard for a dealership already broke down More

by Kjwrenn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ricardo Ibarra
3.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Lloyd
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2025 -

Serra Nissan responded

We are sorry to hear about your troubles with your vehicle. Our team makes every possible effort to inspect and service our used vehicles and keep them maintained at the highest standard, however we recognize that our team is trained specifically to service Nissan or Volkswagen vehicles. It is our understanding that you purchased a 21-year-old vehicle of a different make. We apologize for the inconvenience, and encourage you to call us at 205-856-2544 if you would like to discuss the situation further.

September 27, 2025

I came to get my car checked out they drove the car around the block said I needed some work done on the car the service department charged me 206.00 that was to much it was there job to me know I had More

by PHYLLISMITCHELL568dnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Fuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2025 -

Serra Nissan responded

We are sorry to hear about your recent experience with our service center. It is our understanding that upon check-in, our service advisors informed you on the diagnostic fee. All customers coming in with a service concern are informed of the fee, and have the option to decline service. However, it is our understanding that you authorized the diagnostic, and our service technicians performed the evaluation on your vehicle. If you would like to discuss this situation further, we encourage you to call us at 205-856-2544 and ask for Dylan.

September 27, 2025

The process was easy and everyone was nice and friendly. I was updated about what was going on with my car. Will be back More

by anglebc27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2025 -

Serra Nissan responded

Thank you very much for your great review and for choosing Serra Nissan for your vehicle's service! We are always glad to serve you, and are honored to earn your time and business. We look forward to serving you for any future vehicle needs!

September 27, 2025

Everyone did a great job taking care of my car. Thanks to everyone. Job well done. More

by 4krubyDNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgwell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2025 -

Serra Nissan responded

Thank you for your great review and for visiting our service department for your vehicle's needs! We greatly appreciate the pleasure of your time and business, and we look forward to serving you in the future!

September 24, 2025

Very simple and easy. Service was excellent. Definitely will be the only place I service my car. More

by malekkendricks0702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2025 -

Serra Nissan responded

Thank you for your great review of your recent service visit! We greatly appreciate you choosing Serra Nissan for your vehicle's service and sharing your experience. We look forward to serving you in the future!

September 22, 2025

Go somewhere else. Switched vehicles with a damaged. Then poorly repaired it. ruined new vehicle. More

by kymochoa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Billy Baker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Todd
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales Manager
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Sep 23, 2025 -

Serra Nissan responded

We are sorry to hear about your experience, and we apologize for the inconvenience. Once we identified the damage to your vehicle, we sent it to a vendor to complete the repair, however it was not up to par with our standards. We have since switched vendors in light of this experience, but we recognize the inconvenience. We encourage you to call us at 205-856-2544 if you would like to discuss this situation with a manager.

September 19, 2025

Easy to work with. Had the car I wanted. Salesman went over everything! Very helpful! More

by sandralgrhall
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2025 -

Serra Nissan responded

Thank you for your wonderful review and for trusting Serra Nissan with your vehicle purchase! We are proud to have served you and hope that we can continue to earn your time and business for any future vehicle needs!

September 18, 2025

Amanda is excellent she goes above and beyond what you ask of her! She is the best the company has a long with dragon. Thank you both for all of your help More

by brandymedlin27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dragon Zheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2025 -

Serra Nissan responded

Thank you for your positive review and for shouting out two of our awesome team members! We are grateful that you chose Serra Nissan for your vehicle needs, and we hope that we can continue to serve you in the future as well!

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