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Serra Nissan

Birmingham, AL

Overview
Employees
Reviews
Vehicles
4.5
2,152 Reviews
Alabama drivers looking for a Nissan dealership they can trust should turn to Serra Nissan in Birmingham, AL. Our dealership is designed to provide you with an unrivaled Nissan sales, service and financing experience, and we work hard to foster and maintain long-lasting relationships with our customers. With our Low Price Protection and Love it or Leave It exchange policy, we place a premium on flexibility. And with a massive inventory of Nissan vehicles, we can cater to every Nissan driver's needs. Take the short, convenient drive to see what the "New" Serra Nissan is all about! "At Serra Nissan, We Say Yes!!"
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1500 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,152 reviews

February 21, 2025

Excellent service in a timely manner good customer service a clean dealership and shop I am very pleased More

by antdboy43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 16, 2025

Service was fine. Ashley explained the procedure well. She did a Good job I will come back. More

by kimberlyswash0421dnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Serra Nissan responded

Thank you for your feedback! We always appreciate hearing from our customers about what we did well and what we can improve on, and we would love to know more about your experience so we can deliver a truly 5-star experience next time. We thank you for trusting our team with your vehicle's service, and we look forward to serving you in the future!

February 15, 2025

Sera Nissans Service and personnel were very professional and did an outstanding job Kudos to the technicians More

by drakejames921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2025 -

Serra Nissan responded

Thank you so much for this great review! We are grateful to have earned your time and business, and we thank you for trusting our team with your vehicle's service needs! We hope to earn your business again for any future needs, and hope you keep us in mind for any family or friends in need of a vehicle.

February 15, 2025

I have been up there several times with my car same issue. They dont communicaton with them is horrible More

by Ariee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Serra Nissan responded

We are very sorry to hear about your experience with our service center. In an effort to resolve this situation and improve ourselves, we invite you to call us at 205-856-2544 and ask for our service manager, Dylan, so we can further investigate. We hope that we can assist you towards a resolution.

February 12, 2025

it was grate did there job and it wasn't that long I had no problem More

by perrywilson737dnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Serra Nissan responded

Thank you for this great review! We appreciate you choosing us at Serra Nissan and trusting us with your vehicle's service, and we thank you for being part of the Serra family! We hope that you will continue to choose for any future service or sales needs, as well as keep us in mind for any family or friends in need of a vehicle!

February 11, 2025

Good job and very friendly and hope she can get me a ride very soon More

by aprildial983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

Serra Nissan responded

Thank you so much for this great review! We appreciate you trusting our team here at Serra Nissan with your vehicle's service, and we sincerely hope to serve you in the future for any sales or service needs as well!

February 10, 2025

I've been an employee at this facility that prides themselves in Customer excellence.. My Service experience was remarkable and my Adviser Mr.Ziggy Watts was kind,considerably enthusiastic about ren More

by berrollonly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr.Ziggy Watts
Report | Print
Feb 10, 2025 -

Serra Nissan responded

Thank you for such a wonderful review - we are very grateful to hear your feedback and learn more about our customers' experiences! We sincerely appreciate you choosing Serra Nissan for your vehicle's needs, and we appreciate your trust in our team here. We hope to serve you again for any future service or sales needs!

February 10, 2025

The car was not checked and the cleaners for the car is unsatisfied not happy at all More

by jason.brooks71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ricardo Ibarra
3.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Borja
1.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Lloyd
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Serra Nissan responded

We are very sorry to hear that you did not fully enjoy your experience with us. We always strive for excellence, including with our pre-owned vehicles, and we appreciate your feedback on your experience so we can continue to improve for our customers and provide the best possible experience. If you would like to speak with us to work towards a resolution of this situation, we encourage to call us at 205-856-2544 and ask for Vince.

January 31, 2025

Great dealership salesman. Service department personnel is super as well......Serra Nissan is a great place to purchase a car More

by amccants41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Serra Nissan responded

Thank you so much for your awesome review! We greatly appreciate you choosing Serra Nissan and trusting us with your time and your vehicle's needs. We look forward to serving you again for any future vehicle needs and hope you will keep us in mind for any family or friends in search of their next great car, too!

January 26, 2025

They always seem to mark up the work order even though if you get a diagnostic from another shop they always seem to add something extra,and I still need to go back because my service engine light is back on More

by CFB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Meeks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Na
Report | Print
Jan 27, 2025 -

Serra Nissan responded

We are very sorry to hear that you were not satisfied with your recent service visit with us. We do everything we can to maintain customer communication and transparency throughout our process, and we would like to understand more about your visit in an effort to continually improve. If you are willing, we encourage you to call us at 205-856-2544 and ask for Dylan to discuss your recent experience.

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