Serra Mazda Akron - Service Center

Great service and very customer service oriented. Will continue to get our vehicle serviced by Serra Will continue to get our vehicle serviced by Serra More

Did not take responsibility For the past year I have made several mentions of our CX-7 battery dying after 3/4 days of not driving it. I was told everything was fine. They finall For the past year I have made several mentions of our CX-7 battery dying after 3/4 days of not driving it. I was told everything was fine. They finally performed diagnostics on the electric system and noticed a parasitic draw on the battery from the stock radio in the vehicle. Their response was try try and sell me on an $800+ head unit versus fixing their own workmanship. Now I have an unreliable (and potentially unsafe) vehicle due to a faulty head unit in the vehicle. Was very disappointed they did not take responsibility. More

Great work at a fair price You can spend less if you need to and you can waste money getting unnecessary work done at a great price too. These guys do what is required to make y You can spend less if you need to and you can waste money getting unnecessary work done at a great price too. These guys do what is required to make your car last a long time at a fair price. Free car wash too. I always enjoy my visit. Can't wait for the expansion. More

Very friendly, always great experience I bout my car in September, Mazda CX-5, from Dejan, he was very attentive, patient, friendly and made himself available whenever I had questions. I br I bout my car in September, Mazda CX-5, from Dejan, he was very attentive, patient, friendly and made himself available whenever I had questions. I brought my car back in for a tire pressure issue and to update my GPS, I work with both Jeff and Mark, both were very friendly and knowledgable and had my car back to me quickly. Great staff, great to work with. More

Car returned with less than 1/4 tank of gas I recently had my Mazda 3 repaired at Park Mazda. The service associate was very nice and answered all of my questions and worked around my schedule ( I recently had my Mazda 3 repaired at Park Mazda. The service associate was very nice and answered all of my questions and worked around my schedule (kind of). When I went to pick up my car between 11:45 and 12:00 at night, I noticed that my gas tank was not at the original 3/4 mark. (or even close) There was less than 1/4 tank left, when I notified the service associate I was told I could drive back out to the dealership for the gas. I requested a gas card and I have never recieved an answer or follow up. More

Great experience Always get great service and friendliness at Park Mazda! This is the second time I have had a service with Jeff Critchfield and he is always friendly Always get great service and friendliness at Park Mazda! This is the second time I have had a service with Jeff Critchfield and he is always friendly and helpful! Keep up the great work guys! More

Good service always! I have only taken my car to Park since I purchased it except for tires. Very happy and they wash the car too. The last visit was an oil change and the I have only taken my car to Park since I purchased it except for tires. Very happy and they wash the car too. The last visit was an oil change and they did not try to push other work. More

Mazda Service I had my CX-9 in last week to be serviced. Justin Park took care of me and I could not be more pleased. Everyone you encounter at the Park Auto Group I had my CX-9 in last week to be serviced. Justin Park took care of me and I could not be more pleased. Everyone you encounter at the Park Auto Group are friendly and helpful. It is no wonder Park stands in a class of their own! Great experience. Thanks so much. Cathy Clark More

Dave Fischer Review I drove 52 miles one way, because I am not always satsified with my closest Mazda dealer. The beginning of my visit went well. Then it quickly went do I drove 52 miles one way, because I am not always satsified with my closest Mazda dealer. The beginning of my visit went well. Then it quickly went down hill from there. I had ordered a part and even checked the day before my service to see that it had arrived. It had. After I arrived and stood around for a few minutes without being acknowledged, Dave came out and asked me if I were being helped. At the end of the visit and with me being very vocal and displeased, Dave worked with me and made it right. Just goes to show you that a Dealership of bad apples can have one good one! Thanks, Dave! More

Terrific Service and Staff I would just like to say Ben Boggs and his service team did an exceptional job! Friendly and knowledgable staff, always kept me in the loop. Will be I would just like to say Ben Boggs and his service team did an exceptional job! Friendly and knowledgable staff, always kept me in the loop. Will be recommending their service to others as well as continue to go there myself. Superb! More