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Serra Hyundai Traverse City
Traverse City, MI
125 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 125 reviews
February 28, 2025
Very helpful, treat customers with respect. Comfortable service waiting area with refreshments and wifi access and device charging facilities. Comfortable service waiting area with refreshments and wifi access and device charging facilities. More
by eaglesnest46
Employees Worked With
Jackson, Melissa
February 12, 2025
Lisa is absolutely the best to work with! Serra Hyundai of Traverse City was my husband and I's first stop to test drive the 2025 Santa Fe. Lisa came right out into the snowbank and greeted u Serra Hyundai of Traverse City was my husband and I's first stop to test drive the 2025 Santa Fe. Lisa came right out into the snowbank and greeted us, she dove right in to find out what we were looking for. We had some pretty tough circumstances to work around. Lisa did not pressure us in anyway. We told her we had a few other vehicles we wanted to drive first before we made a decision. We shook hands and went about our search for a new vehicle. In Large part we went back to purchase from Lisa at Serra Hyundai of Traverse City because of her knowledge of the vehicle we wanted, the financing process and how much she made us feel like we were old friends. Lisa made our vehicle buying experience very stress free and easy! I recommend her to anyone looking to purchase a new vehicle. She has followed up with me several times and has been available for any questions I've had since. I can not express enough how much I appreciate sales consultants like Lisa! More
by candybint
Employees Worked With
Lisa Harris
August 11, 2024
I was ready for my next vehicle. I was shopping around trying different vehicles. When I test drove a Hyundai Tuscon SEL, I knew that was my next vehicle. JC Guillen helped me fr I was shopping around trying different vehicles. When I test drove a Hyundai Tuscon SEL, I knew that was my next vehicle. JC Guillen helped me from start to finish. He was very helpful, professional and explained the process to me since I had not leased a vehicle for many, many years. Thank you JC. I would recommend Serra Hyundai and especially JC Guillen. More
by cheyrlc
Employees Worked With
JC Guillen, Dave Brenner
August 05, 2024
Svc. Mgr. Dave Kelsey listened, respected what I told him, and went into immediate action to correct my situation. I couldn't be satisfied. Thanks Dave! Mgr. Dave Kelsey listened, respected what I told him, and went into immediate action to correct my situation. I couldn't be satisfied. Thanks Dave! More
by JOHNSBERES
Employees Worked With
Dave Kelsey
January 09, 2024
Lisa Harris is the best car salesperson I bought a car from. I rate my experience as exceeding excellent for every aspect of my buying experience. Not only was she very professional, she was very courteou from. I rate my experience as exceeding excellent for every aspect of my buying experience. Not only was she very professional, she was very courteous and speedy with answers for everything I asked about. When I asked a difficult question about towing on a car dolly behind our motorhome she had the answer in minutes. I checked with another dealer about the same question several times and before contacting her and the other dealer was not able to provide any kind of an answer that was helpful. With Lisa's thorough answer I decided to buy the in stock vehicle from her. I called one day and picked up the car the next. The new car demo at delivery was very informing and helpful. Great job from everyone and don't think twice about buying from them. The dealership is clean and updated from the complimentary food bar in the showroom to the bathrooms and beyond. More than a 5 star rating is earned by them. More
by stevenjgwizdala
Employees Worked With
Lisa Harris, Tina Clark
July 25, 2019
Great job! Very happy with overall process. Brad S. was a great guy to deal with. Pricing was honest and they took the time to go through the pricing with you Very happy with overall process. Brad S. was a great guy to deal with. Pricing was honest and they took the time to go through the pricing with you line by line. Everything was upfront and never felt cheated. Received more for my trade than expected. Also worked with one person through the entire process instead of being sent to multiple places as some dealerships do. Also never felt pressured into buying anything extra. Bought from 5 dealers in my life and this was overall the best. This dealership is 2 hours away from me, but well worth the trip. More
by Ludington
Employees Worked With
Brad Shepler
December 19, 2017
thank you From the time walking into dealership felt as if everything was straight forward. Staff was very friendly and understood my needs with purchasing the From the time walking into dealership felt as if everything was straight forward. Staff was very friendly and understood my needs with purchasing the vehicle. More
by wc1173
Verified CustomerDecember 12, 2017
Tucson I had an excellent experience working with Joe Stevens. He knew the EXACT vehicle I needed and made the entire purchase simple and easy. I can't say I had an excellent experience working with Joe Stevens. He knew the EXACT vehicle I needed and made the entire purchase simple and easy. I can't say enough great things about him and the Bill Marsh dealership. More
by gina.janes.ht5y
Employees Worked With
Joe Stevens
December 12, 2017
Happy Customer since 1995!!! Have been with this dealership since 1995 and am a very happy customer. Have also sent my daughters to this dealership as well and they too are very Have been with this dealership since 1995 and am a very happy customer. Have also sent my daughters to this dealership as well and they too are very happy. I will never go any where else but Bill Marsh. Service department is excellent for needed maintenance, very concise and easy to understand. Bill Marsh goes above and beyond what is expected of a dealership. Very pleased customer. More
by BeSmart
Employees Worked With
Mark Soaper
December 08, 2017
Outstanding Brad Shepler provided an outstanding car buying experience. My wife and I were impressed with his attention to detail and follow up after the purchase Brad Shepler provided an outstanding car buying experience. My wife and I were impressed with his attention to detail and follow up after the purchase More
by tonylo2364
Employees Worked With
Brad Shepler
