Serra Honda O'Fallon

TJ has been the best car salesperson I’ve ever worked with - hands down! I’d first made a general online inquiry about the vehicle and TJ reached out promptly to make himself available for any questions with - hands down! I’d first made a general online inquiry about the vehicle and TJ reached out promptly to make himself available for any questions I might have, or information he could provide. The Serra Honda dealer is about 45 miles from our house. I made a trip out to meet in person and to take the vehicle for a test drive. Upon returning, I explained to TJ that I was considering one other used model at another dealer, and I received zero pressure from TJ on making a deal with him. He shared his confidence in the Serra service dept and the thoroughness with which they go over their cars before listing for sale. Jumping to the end - I reached out to TJ to move forward with our purchase. EVERYTHING was smooth in the process: from initial contact, to test drive, to price, to closing…everything! I highly recommend! If you don’t enjoy the “traditional” car buying experience like me, then go see TJ. Straight-shooter, honest, and he listens!! More

The sales rep was great. It was the finance department I had a problem. When he was explaining the extended warranty he never told me the total cost, only what the monthly pa It was the finance department I had a problem. When he was explaining the extended warranty he never told me the total cost, only what the monthly payment would be. I totally misunderstood and am guilty of not reading the fine print. I have told him to cancel the warranty but have gotten no confirmation of this happening. More

TJ was by far my favorite sales person in all the years I’ve purchased a car. It was going to be my car and not my husbands and he dealt with me and talked directly to me. I would purchase another car from I’ve purchased a car. It was going to be my car and not my husbands and he dealt with me and talked directly to me. I would purchase another car from him in a heartbeat!! Thank you TJ. More

TJ was amazing! From start to end, he cared about every decision I made! He was super involved and helpful! He never left my side the entire time! From start to end, he cared about every decision I made! He was super involved and helpful! He never left my side the entire time! More

TJ is amazing, kind, and such a hard working for his customer! He was able to help me out and I truly appreciate his efforts! customer! He was able to help me out and I truly appreciate his efforts! More

TJ was very helpfully in finding my dream car! He got us a great deal and put our interests and wants first!! He got us a great deal and put our interests and wants first!! More

He was very knowledgeable, wasn’t pushy a did his best to get what works best for us. get what works best for us. More

Patient, accommodating, polite. Words honestly can’t explain my experience. Best experience I’ve had here. This is my second go around and I’ll be back when it’s time. TJ made it ha Words honestly can’t explain my experience. Best experience I’ve had here. This is my second go around and I’ll be back when it’s time. TJ made it happen and dealership worked with me. TJ understood the assignment and he delivered! Communication was top tier. Thank you TJ for everything and your hard work with making my purchase happen. More

Very Professional, Made the process less painful and more fun! Bubbly personality makes everything easier and less anxious. more fun! Bubbly personality makes everything easier and less anxious. More

I thoroughly enjoyed my visit with Jose Diaz, in the process of financing my 2021 Honda Civic. I felt very comfortable, like visiting with a old friend, and not at all like I was at a dealership, being process of financing my 2021 Honda Civic. I felt very comfortable, like visiting with a old friend, and not at all like I was at a dealership, being pressured. Everyone was very friendly. Jose Diaz was very knowledgeable, helpful and efficient. We even got to know each other a bit, when we realized we had some common interests and like old friends we spent some time catching up... Lol! Everything unexpectedly went very smoothly and I had a really good time. I'd definitely recommend Jose Diaz and the whole Honda dealership to my friends.. thanks for making this visit, ( that I'd been putting off), such a pleasant experience 😊 More