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Serra Honda O'Fallon
O'Fallon, IL
185 Reviews
At Serra Honda O'Fallon, our MISSION is to provide a hospitable culture where employees and customers feel like our dealership is a place they want to be. We set ourselves apart from others by making sure every engagement is met with honesty and integrity while building brand loyalty. With great effort, through every interaction and transaction, we WILL be fair, transparent and enjoyable to work with.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 185 reviews
November 01, 2024
Knowledgeable and strait forward salesman. This is the third car I purchased from Gary Mauer This is the third car I purchased from Gary Mauer More
by fastba11er
Employees Worked With
November 01, 2024
Kreg was very easy to work with. He was patient with our questions, not pushy and straightforward. Hands down the best salesman we’ve ever worked with! He was patient with our questions, not pushy and straightforward. Hands down the best salesman we’ve ever worked with! More
by ashleynbachman
Employees Worked With
October 23, 2024
Wanted to buy my new Honda at Serra. There service department does an excellent job. And the sales experience was very efficient. I would recommend to family and friends. There service department does an excellent job. And the sales experience was very efficient. I would recommend to family and friends. More
by Vmaronie23
October 22, 2024
I recently had the pleasure of purchasing a car from Serra Honda, and I can honestly say it was one of the best experiences I've had at a dealership. From start to finish, the process was seamless, and Serra Honda, and I can honestly say it was one of the best experiences I've had at a dealership. From start to finish, the process was seamless, and the service was nothing short of exceptional. The salesperson I worked with, Wes, was top tier in every way. From the moment I stepped into the showroom, they made me feel comfortable and welcomed. They were knowledgeable about every car on the lot, answering all my questions without any pressure. What really stood out was his genuine interest in understanding my needs and helping me find the right car, rather than just making a sale. The entire process, from test driving to discussing financing options, was handled smoothly. Wes was transparent, straightforward, and efficient, making sure all paperwork was prepared quickly and accurately. I never felt rushed, but at the same time, everything moved along at a pace that worked for me. I drove away feeling confident in my purchase, a 2025 Honda Accord, and extremely satisfied with the experience. If you're looking for a hassle-free car buying process with exceptional customer service, I highly recommend Wes and Serra Honda. They truly go above and beyond! More
by Alexxschmitt
October 19, 2024
Jose was a very nice , knowledgable salesman . Jill explained computer functions to us after sale Helped us link our phone to car computer . Thanks to both . Jill explained computer functions to us after sale Helped us link our phone to car computer . Thanks to both . More
by Stemmlerfarm
Employees Worked With
Other Employees :
Jill Moore was super taking time to explain computer functions and helping link phone to car .
October 18, 2024
Jose is kind, attentive, and respectful. He makes the buying experience smooth. That’s why I contacted him a second time when I decided to trade in my van for something a little smaller. He makes the buying experience smooth. That’s why I contacted him a second time when I decided to trade in my van for something a little smaller. More
by MLD
Employees Worked With
October 17, 2024
Once I walked in the dealership building the workers & salespeople had very hospitality. Also, they were very helpful, informative, & professional to get me the car I need with ease. salespeople had very hospitality. Also, they were very helpful, informative, & professional to get me the car I need with ease. More
by Branin
Employees Worked With
