Serra Honda O'Fallon

TLDR: Terrible service department, car had to go back too many times, had my car way too long. Made an appointment for my Accord on a Saturday as there was a few problems needing addressed. Unfortunately, many times, had my car way too long. Made an appointment for my Accord on a Saturday as there was a few problems needing addressed. Unfortunately, during the week, my alternator went out so I called and made an appointment for the next day. Ended up having it towed through my AAA. We got a text message link for the inspection and estimate of work needing done. We told them to do EVERYTHING (found out afterwards they didn't include stuff) and paid nearly $2k down payment for almost $4k worth of work. They told us they were waiting for parts that had just arrived, but it should be done late Friday or early Saturday. We were told this early Friday morning. After no word I called at noon Saturday. The guy had no idea what was going on with it and the service advisor for my vehicle was not working that day. The guy working supposedly looks and says oh we are waiting for parts that looks like they are coming Tuesday. I said no, we spoke with Bobby and he confirmed everything came in the previous day and that it would be ready early Saturday at the latest. He said he would try to get it going to call back in a few hours and seemed annoyed. I called at 4:45 since they close at 6 and we live 30 min away give or take with traffic and it was storming horribly. They said they were doing brakes, had to do alignment and take it for a test drive. We make it by about 530 and they're still working on it. Once it was done the guy literally drove it immediately around the building back into the garage, not even a little cruise through the entire lot. That was the test drive. My fiancee got in and pulled it around. As soon as he pulled it out they shut the doors and turned off the lights. So he pulls up by me and it's making a terrible noise it never made. Since it was storming and we had our son we decide to get it home to the garage to look at is since we clearly couldn't talk with Honda. Get it home to find power steering fluid everywhere, with no sign of a leak. According to their own inspection, nothing was wrong with my power steering when it went in. I called back and kept getting the run around and them telling me to get it towed again. I'm not paying for a tow for something we clearly didn't do. Finally he says use our towing for now and we will see if you owe... They get it back and just change o rings and said it was good and no cost. Got it home and it was fine. Next morning on a cold start it's doing it again. So we take it back up there. Now suddenly my power steering pump is no good. And it needs ordered. Which took another few days and another $700 plus. I finally get to go get it for the last time and find it absolutely filthy from sitting outside in all the storms for a week. They have a car wash in the service department and couldn't even run it through for all of the hassle and gas wasted going back and forth. Not only that, but according to my bill they checked and topped off my fluids, yet my windshield washer fluid was bone dry. We had to go to a car wash to clean it since I could barely see through the spots and filth from the storms. We had to make way too many calls to find out status updates, and then to find out at the end that my front tires are super low on tread which they marked on the inspection but never put on the estimate or bill when we said do everything that needed done. This is a very well maintained vehicle that has been garaged since it was first ever purchased, brand new. We had taken it to Meyer for years without issue even before it was in my name. In total they had my car or we couldn't use it from Wednesday night to Friday the follow week. Extremely dissatisfied and will find another dealership. Way too many issues for 'one' visit. The entire service department was all over. We got transferred so many times and left on hold when trying to see what was going on with it. More

My husband and I were considering trading in our 2016 Sienna for a 2022 Odyssey. We went in with the intention of test driving their shuttle van to see if we liked the Odyssey and Kip did not allow us to Sienna for a 2022 Odyssey. We went in with the intention of test driving their shuttle van to see if we liked the Odyssey and Kip did not allow us to drive it because "it's a Saturday" - you would think that the shuttle would be busier during the week when people need to get to work. He put us in a 2019 Odyssey because "there haven't been any upgrades recently" - he awkwardly suggested that he go on the test drive with us which I thought was very strange. We got back knowing it wasn't for us but asked how much they would give us for the trade in and he refused to give us a price because "so much could change by the time the new one comes in" and pulled up KBB and plugged in our car... you think I didn't do that already? He texts me the next day to follow up and I say thank you for his time, but we went with the 2022 Sienna and he didn't even text me back. As a sales person, I think that's super rude - that is what caused me to submit this review. You don't know who I know, but I will never suggest a person to visit Serra Honda just because of this experience! Horrible! More

Communication was good until after I got the car. Within me having the car for 3 days the engine coil went out and I had to pay $500+ myself because I lived 2hrs away from the dealership and for whatever re me having the car for 3 days the engine coil went out and I had to pay $500+ myself because I lived 2hrs away from the dealership and for whatever reason my warranty didn’t cover that part. I was supposed to get a check to reimburse for the money I spent since I only had the car for three days but I have heard or been contacted back in the 7 months I’ve had the car. Definitely wouldn’t recommend anybody to go there based off my experience. More

Not only a good dealership, a good member of the community. They have fair, upfront pricing that matches what is expected based upon on-line recommendations. Their staff communicates well, are eff community. They have fair, upfront pricing that matches what is expected based upon on-line recommendations. Their staff communicates well, are efficient and attentive. In the process of buying a new car or getting my new car serviced there has not been anything that was unexpected or handled poorly. They are mature in their dealings and fair in their pricing compared to other dealerships. Their service department has a policy of having trainees working with experienced mechanics, which brings out the best in both. Of any dealership we've dealt with, we like Serra the best. More

Awful customer service. Do not tell you the right amount to pay. Be ready to always pay more. Also they fix whatever they want without authorization and they charge you later. to pay. Be ready to always pay more. Also they fix whatever they want without authorization and they charge you later. More