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Serra Honda O'Fallon
O'Fallon, IL
271 Reviews
At Serra Honda O'Fallon, our MISSION is to provide a hospitable culture where employees and customers feel like our dealership is a place they want to be. We set ourselves apart from others by making sure every engagement is met with honesty and integrity while building brand loyalty. With great effort, through every interaction and transaction, we WILL be fair, transparent and enjoyable to work with.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 271 reviews
July 15, 2024
Very attentive and informative on the vehicle we purchased. Gave us a good trade in and we are very pleased with our encounter with Kreg. purchased. Gave us a good trade in and we are very pleased with our encounter with Kreg. More
by Slashby54
Employees Worked With
July 14, 2024
TJ was great! He was in constant contact with me on what was going on even when he was off. I would recommend him to anyone looking for a car. He was in constant contact with me on what was going on even when he was off. I would recommend him to anyone looking for a car. More
by christyhayes71
Employees Worked With
TJ Hurt, Bryanna Cardenas
July 13, 2024
I am very impressed with my salesman, Tyler Zittritsch. He made the car buying process easy and enjoyable. He made sure I felt comfortable leaving the lot in my new Honda! He made the car buying process easy and enjoyable. He made sure I felt comfortable leaving the lot in my new Honda! More
by joyhudgins
Employees Worked With
July 08, 2024
Kreg was very friendly. He made the buying process pleasurable and efficient. His responses were very timely and accurate. He made the buying process pleasurable and efficient. His responses were very timely and accurate. More
by kleneave
Employees Worked With
July 03, 2024
I had not bought a new car in 14 years, so as a senior woman over 70, I was anxious about entering a car dealership alone. I had serious sticker shock from reading about new car prices. TJ Hurt was so fri woman over 70, I was anxious about entering a car dealership alone. I had serious sticker shock from reading about new car prices. TJ Hurt was so friendly and straightforward. He listened to my concerns and guided me through the process. At no point did he pressure me to spend more than my budget. Thank you, TJ, for your friendly customer service and for turning an anxious situation into a pleasant one. I feel like a queen driving my 2025 Honda CR-V. More
by Claudia P.
Employees Worked With
TJ Hurt
July 02, 2024
I have been buying and trading cars for nearly 60 years and this is one the best dealerships I have worked with. Staff was great and Jose Diaz most helpful. and this is one the best dealerships I have worked with. Staff was great and Jose Diaz most helpful. More
by riond
June 29, 2024
TJ was just the greatest! He answered all my questions and wasn’t pushy at all. I stopped in just to look and ended up buying a CRV from TJ! It was one of the most effortless He answered all my questions and wasn’t pushy at all. I stopped in just to look and ended up buying a CRV from TJ! It was one of the most effortless things I’ve ever done. More
by Brenda
Employees Worked With
TJ Hurt
June 28, 2024
Friendly salesman clean shop looks very organized and professional. I enjoyed doing business with Craig Gunther and the Sierra team. professional. I enjoyed doing business with Craig Gunther and the Sierra team. More
by Laurablanton7
Employees Worked With
June 28, 2024
They provided great communication throughout the entire buying process and even though we told them that we were in no hurry to purchase and that it could be months, they did not ignore us like most dealer buying process and even though we told them that we were in no hurry to purchase and that it could be months, they did not ignore us like most dealerships do when you tell them you’re not buying that day. That combined with the excellent service from Tyler is why they earned our business! More
by M1
Employees Worked With
