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Serra Honda O'Fallon
O'Fallon, IL
258 Reviews
At Serra Honda O'Fallon, our MISSION is to provide a hospitable culture where employees and customers feel like our dealership is a place they want to be. We set ourselves apart from others by making sure every engagement is met with honesty and integrity while building brand loyalty. With great effort, through every interaction and transaction, we WILL be fair, transparent and enjoyable to work with.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 258 reviews
August 02, 2024
Dealership was clean, friendly, and well lit inside. Normally, it feels like walking into a hospital at most dealerships for me, but Honda Serra had good vibes to it. Working with Phillip was great and Normally, it feels like walking into a hospital at most dealerships for me, but Honda Serra had good vibes to it. Working with Phillip was great and he gave me a great deal on my Honda Accord. The only bad experience I had was the car was dead when going to test drive, but that was some other idiots fault who left the headlights on. Phillip quickly jumped the battery for me and even replaced it with a brand new one before I left. He also gave me and my wife free glizzys while we waited for the finance paperwork to finish. More
by GlizzyGladiator
Employees Worked With
Phillip Schack
July 31, 2024
Mike is the most accommodating service person I’ve ever dealt with. We were traveling and had problems near Serra Honda and Mike really went way above what he had to do to help us. Thank you so much!!!!!! dealt with. We were traveling and had problems near Serra Honda and Mike really went way above what he had to do to help us. Thank you so much!!!!!! More
by Very happy customer
Employees Worked With
July 31, 2024
Phil was a pleasure to work with. He gave us a good overview of the Accord Hybrid, and added information on the test drive. He was most helpful, in a genuine way, and we never felt He gave us a good overview of the Accord Hybrid, and added information on the test drive. He was most helpful, in a genuine way, and we never felt pressured. So I would recommend him, and Serra Honda, to friends. More
by Arthur
July 26, 2024
Everyone at the dealership was friendly and professional . Our needs were taken care of in a timely manner, I would recommend this dealer if they have a car your interested in! . Our needs were taken care of in a timely manner, I would recommend this dealer if they have a car your interested in! More
by Diane Alt
Employees Worked With
Phillip Schack
July 24, 2024
The dealership and Tyler were both very helpful, especially with my desire for a manual transmission Civic. It's a shame Honda refuses to make more of them, given the obvious interest in manuals. especially with my desire for a manual transmission Civic. It's a shame Honda refuses to make more of them, given the obvious interest in manuals. More
by mg1975
Employees Worked With
July 24, 2024
Tyler helped me figure out what suv I wanted and was a big help in answering my questions. He made the experience great and he was not a high pressure salesman. The financing office still has not got me a big help in answering my questions. He made the experience great and he was not a high pressure salesman. The financing office still has not got me any information on the extended warranty though. More
by breannaluecking
