Serra Honda O'Fallon

Kreg was very helpful and very knowledgeable about the whole the vehicle, was probably the best car buying experience I have ever had whole the vehicle, was probably the best car buying experience I have ever had More

I met Mike the owner outside first. He was very personable and got me the help I needed. T.J. was great. I enjoyed working with him. He was easy going and helpful. Answered all my quest He was very personable and got me the help I needed. T.J. was great. I enjoyed working with him. He was easy going and helpful. Answered all my questions so I could make the right decision. I enjoyed talking with him while waiting. Kyle in finance was also friendly, organized and fun to talk with. I enjoyed buying my vehicle at Serra. More

Bryanna is the most helpful & patient person, you’ll ever meet ! I took awhile making a decision on a car I wanted. Bryanna did not rush the process and made sure I was taken care of. She made my decision ea meet ! I took awhile making a decision on a car I wanted. Bryanna did not rush the process and made sure I was taken care of. She made my decision easy. And I’m obsessed with my new Honda! Very lovely dealership !! Everyone is so nice.! More

Narrating a true story of what my son went through to buy a car. I was just an old dad observer. But was with him through it all. This is what I saw and heard through my beady eyes and humongous ears. ---- a car. I was just an old dad observer. But was with him through it all. This is what I saw and heard through my beady eyes and humongous ears. ---- once upon a time yesterday (June 6th 2024)-- Ahh shopping for cars. One always wears armor, with a helmet and a huge helping of "I don't trust car salespeople" feelings. We contacted a few dealers and tried to get a final price on the Honda Civic we were looking for. The mysteries and stories many weaved to give us a price would beat Alfred Hitchcock stories. They would also add pieces of horror like Stephen king. Then when you go to those dealers, the quoted price shifts shape like a blob of watery jello. And they exclaim that the quoted price was IF the Moon is in the seventh house and Jupiter aligns with mars (Moody Blues). They then add mysterious objects, which only a Jedi Knight can sense, and the price balloons further. And also, they cried, that If they don't charge us for the plastic cargo tray, they would go broke. Then, like a knight in shining armor, came Jose with Serra Honda O'Fallon! He was professional, quoted us prices that he stood by, and the prices were that of a car, not the rocket to Jupiter. In fact, he quoted us a price that blew up competitor prices like a humongous nuclear bomb.and all of this over the phone! Once at the dealership, the staff was friendly, professional, and courteous. No mysterious trips by them to the equally mysterious exalted grand Poobah manager to see if the quoted price was blessed or not. The process was surprisingly straightforward and we were in possession of a new car at a price below what we had hoped for and all within half an hour. We were assisted by an amazing lady who works with Jose, and her name is Jill. She patiently walked us through the features, helped setup airplay, and cheerfully asked if there was anything more she could help with. Proves that even after a sale, we are not treated like forgotten moldy food item lost in a refrigerator! To be honest, I was worn out just getting prepared for a battle, and it was anticlimactic in that my armor and helmet were not needed. Bummer. Please look for an eBay ad for an Armor and helmet. A huge thanks to Jose, Jill and Serra. Amazing dealership and amazing service. Highly recommend them, and if I could give them a medal, I would, Only will charge them for the medal paint protection package - movie rights to this novel available for purchase from the author! You may have to pay the author destination charges and for a plastic tray. Negotiable of course.. More

TJ was really helpful and had all the documents ready it was a quick and easy experience. Thanks to TJ for making my second lease experience at Serra Honda a nice one!!! was a quick and easy experience. Thanks to TJ for making my second lease experience at Serra Honda a nice one!!! More

They are very easy to work with. This is my second purchase with them. Highly recommended. This is my second purchase with them. Highly recommended. More

I had been texting with an unknown person about my vehicle being available for sale They asked me to phone the dealership for more information, and Kreg answered the phone - even though you were clo vehicle being available for sale They asked me to phone the dealership for more information, and Kreg answered the phone - even though you were closed. I explained to Kreg that I wanted a buyer of my sedan, and wished to purchase a SUV. Kreg set up an appointment for the next morning. Shortly after we began talking, I indicated to Kreg that I have never really enjoyed the car buying experience, and that I would rather go to the dentist. Before I knew it, I was test driving the vehicle of my dreams, and made a purchase at a desirable price (even though it was more money than what I was looking to spend). I have purchased over 20 vehicles in my life, and can honestly say that I have never had the assistance of a more knowledgeable and informative individual. I plan to let everyone I know about Kreg. I hope Kreg's superiors are aware of his talent and his ability to make a normally very stressful and intimidating transaction turn out to be a pleasant experience. I feel that Kreg locked in to my preferences, and subtlety steared me toward that gorgeous Acura MDX. More

Best buying experience ever, no pressure no sale pressure. We knew we wanted and expected that , all around good experience. Thank You Bryanna pressure. We knew we wanted and expected that , all around good experience. Thank You Bryanna More

Jeff is great! He will take his time and show you as many vehicles as you want! He knows all the details and features. He doesn't pressure you to buy anything! This He will take his time and show you as many vehicles as you want! He knows all the details and features. He doesn't pressure you to buy anything! This is now our 2nd car we have bought with him and we will continue to come back! More

Impressed with their ability to work with me on my trade and willingness to talk through all the financial details. and willingness to talk through all the financial details. More