Serra Honda O'Fallon

I had been texting with an unknown person about my vehicle being available for sale They asked me to phone the dealership for more information, and Kreg answered the phone - even though you were clo vehicle being available for sale They asked me to phone the dealership for more information, and Kreg answered the phone - even though you were closed. I explained to Kreg that I wanted a buyer of my sedan, and wished to purchase a SUV. Kreg set up an appointment for the next morning. Shortly after we began talking, I indicated to Kreg that I have never really enjoyed the car buying experience, and that I would rather go to the dentist. Before I knew it, I was test driving the vehicle of my dreams, and made a purchase at a desirable price (even though it was more money than what I was looking to spend). I have purchased over 20 vehicles in my life, and can honestly say that I have never had the assistance of a more knowledgeable and informative individual. I plan to let everyone I know about Kreg. I hope Kreg's superiors are aware of his talent and his ability to make a normally very stressful and intimidating transaction turn out to be a pleasant experience. I feel that Kreg locked in to my preferences, and subtlety steared me toward that gorgeous Acura MDX. More

Best buying experience ever, no pressure no sale pressure. We knew we wanted and expected that , all around good experience. Thank You Bryanna pressure. We knew we wanted and expected that , all around good experience. Thank You Bryanna More

Jeff is great! He will take his time and show you as many vehicles as you want! He knows all the details and features. He doesn't pressure you to buy anything! This He will take his time and show you as many vehicles as you want! He knows all the details and features. He doesn't pressure you to buy anything! This is now our 2nd car we have bought with him and we will continue to come back! More

Impressed with their ability to work with me on my trade and willingness to talk through all the financial details. and willingness to talk through all the financial details. More

Joe Duck treated me well. I picked out a 2024 Honda HRV and traded in my 2020 HRV in about two hours. I picked out a 2024 Honda HRV and traded in my 2020 HRV in about two hours. More

TJ was great to work with, any questions we had, he answered. Worked very hard to get the deal done. Will definitely contact him for our next vehicle purchase. answered. Worked very hard to get the deal done. Will definitely contact him for our next vehicle purchase. More

Kreg quickly answered my email inquiring about a vehicle I saw on the lot on a Sunday, I made an appointment for the next day and walked out with keys to my dream car. The transaction was very smooth. Kreg I saw on the lot on a Sunday, I made an appointment for the next day and walked out with keys to my dream car. The transaction was very smooth. Kreg understood our needs and helps make our dream a reality. We couldn’t be happier with the service we received and how quick and painless the process was. More

What a great experience. TJ and the Manager on duty (Avo) worked very hard for my business. Even the finance office process was easy and pleasant. I was out the door w keys i TJ and the Manager on duty (Avo) worked very hard for my business. Even the finance office process was easy and pleasant. I was out the door w keys in an hour. More

I enjoyed and liked my sales person but I did not enjoy dealing with the finance department at all. EDITED to add: Serra Honda called to let me know they were sending my sales paperwork, so that I cou dealing with the finance department at all. EDITED to add: Serra Honda called to let me know they were sending my sales paperwork, so that I could apply for my title. When I got the paperwork, they had listed themselves as the lien holder...which was not true. When I called them, they indicated they had already known, but couldn't change the paperwork, and were going to send me a lien release. So I can't file my paperwork to apply for a title until I receive the lien release (which apparently is NOT going to be overnighted like the title paperwork was). I also couldn't figure out why, if they had known there was an error, that they didn't let me know upfront. If I hadn't looked at the paperwork, and just filed it, it would have been a mess. To be clear...I would recommend Tyler Z, my salesperson, 10 out of 10 times! The rest of the experience was not great....at most good, at worst, it felt lackadaisical on Serra Honda's behalf. Maybe this is how car buying is now (the last time I purchased a new car was almost 25 years ago...but if so, I really would rather not go through it again. More

Serra Honda and especially TJ Hurt provided an enjoyable, pressure free car buying experience. TJ focused on what we wanted and let us explore options. We found the perfect vehicle. When you walk into Serra pressure free car buying experience. TJ focused on what we wanted and let us explore options. We found the perfect vehicle. When you walk into Serra Honda, do yourself a favor and ask for TJ Hurt. More