Serra Honda O'Fallon

I've been coming here for service for the last couple of years and they seem to care. They make it right when they need to and they are always professional and caring. Owner drove me home a few times and years and they seem to care. They make it right when they need to and they are always professional and caring. Owner drove me home a few times and never tried to sell me a vehicle, just let me know he'd appreciate it if id give him business when i was ready. It was because of this demeanor that i did just that. When i bought my new '25 odyssey today the salesman and finance manager were very reasonable and made the experience a stress free one. Good business. Great people. More

Wes is knowledgeable, reliable, and proactive, always providing exceptional service with professionalism, dedication, and enthusiasm. His attention to detail, responsiveness, and commitment to customer s providing exceptional service with professionalism, dedication, and enthusiasm. His attention to detail, responsiveness, and commitment to customer satisfaction make him an invaluable asset. More

My wife and I were treated very well by our salesman, Wes. He was very friendly, explained the vehicle well, and answered all our questions. We would definitely recommend d Wes. Wes. He was very friendly, explained the vehicle well, and answered all our questions. We would definitely recommend d Wes. More

I was looking for a low mileage truck to match my SUV, found it at Serra Honda. Staff was prompt getting back with me, site visit was exceptional. Staff was knowledgeable, friendly, and didn't waste my ti found it at Serra Honda. Staff was prompt getting back with me, site visit was exceptional. Staff was knowledgeable, friendly, and didn't waste my time. Highly recommend. More

Kreg worked with me over text to try and help me find the car I was looking for. He was very prompt and helpful answering all of my questions! car I was looking for. He was very prompt and helpful answering all of my questions! More

Jose is the best salesman I have ever worked with. I will be back again and again I will be back again and again More

“I had a fantastic experience working with Wes at Serra Honda. He was extremely knowledgeable and helpful throughout the entire process of purchasing my new vehicle. He answered all my questions thor Serra Honda. He was extremely knowledgeable and helpful throughout the entire process of purchasing my new vehicle. He answered all my questions thoroughly and made the experience smooth and enjoyable. Highly recommend!” More

Wes created a Fantastic experience! He went above and beyond to help—truly exceptional service!” He went above and beyond to help—truly exceptional service!” More

What was called a “no pressure” experience, turned into frustration. I pulled up looking for information on a Pilot. I was greeted by Joe. He gave me information and we took a touring for a test drive. Whe frustration. I pulled up looking for information on a Pilot. I was greeted by Joe. He gave me information and we took a touring for a test drive. When I asked to see some numbers, I was told “we don’t do that unless you’re sure you are buying.” I placed a deposit on an incoming trailsport thinking that was the trim I wanted and left. I returned a few days later to test drive one they had received. During the test drives I would ask questions about the car and did receive answers but the amount of times my trade was bashed was getting old. Some numbers were presented for a lease but something wasn’t sitting right with me. I felt like my wants and needs for what I was looking for were never heard. I wanted to be at a specific monthly payment but felt ignored so I left to think it over. Later that night I expressed my concerns that the car didn’t have a feature I wanted (on board navigation ) but Joe said “Apple CarPlay will work just fine. You don’t need it.” I found a used Elite at another dealer and requested my deposit back from Serra Honda. Of course there was some pushback. I explained to Joe that I wanted to stay in a certain budget which I explained multiple times during my visits. He finally comes back with some numbers to purchase a trailsport and states they will match the trade offer “without driving it!” (Keep in mind I had been there twice already and they weren’t interested in looking at the trade. He just wanted to bash how inferior my car was to Honda) I explained again budget is really important but he responded with “so it’s only a few dollars more.” (Without interest, the payment I calculated was already $200 more. ) I thanked him for his time and requested my deposit back. Sure there is no pressure to buy but not actively listening to your customers wants and needs is frustrating. More

Bryanna was so kind and patient helping my parents find a car for me. Easiest car buying experience ever. Thanks so much, Bryanna! car for me. Easiest car buying experience ever. Thanks so much, Bryanna! More