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Serra Honda O'Fallon
O'Fallon, IL
195 Reviews
At Serra Honda O'Fallon, our MISSION is to provide a hospitable culture where employees and customers feel like our dealership is a place they want to be. We set ourselves apart from others by making sure every engagement is met with honesty and integrity while building brand loyalty. With great effort, through every interaction and transaction, we WILL be fair, transparent and enjoyable to work with.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 196 reviews
December 26, 2024
They do have incentives for students and vets. That’s nice. They say they have great deals but in reality they don’t. That’s nice. They say they have great deals but in reality they don’t. More
by Ckneedles
Employees Worked With
December 23, 2024
They were efficient and made it easy to understand. My work schedule made it hard for me to get over there sooner than I would’ve liked to and they accommodated. Jose and Kyle were very helpful My work schedule made it hard for me to get over there sooner than I would’ve liked to and they accommodated. Jose and Kyle were very helpful More
by rpk.est03
December 21, 2024
Nic Kilbride was our excellent salesman. He thoroughly explained options, had a solid understanding of the car’s features and options, and was extremely professional. We appreciated that he He thoroughly explained options, had a solid understanding of the car’s features and options, and was extremely professional. We appreciated that he was patient, not pushy, and listened carefully to our needs and concerns. He enhanced our perception of the Serra Honda dealership. More
by Ang
December 16, 2024
110% would recommend TJ and the dealership! He found me exactly what I wanted, in my payment range, and did not go back and forth a 100 times to get the deal done! I drove an hour and half! I w He found me exactly what I wanted, in my payment range, and did not go back and forth a 100 times to get the deal done! I drove an hour and half! I would do it all over again! More
by nellet2016
Employees Worked With
December 05, 2024
Kreg made the purchasing experience enjoyable. I have dealt with many salespersons & would rank him as one of the best I have dealt with many salespersons & would rank him as one of the best More
by melon105
December 05, 2024
TJ, I wanted to express my appreciation for the outstanding service you provided me during my purchase of the Honda Accord. Your helpful explanation, prompt assistance, and friendly demeanor truly outstanding service you provided me during my purchase of the Honda Accord. Your helpful explanation, prompt assistance, and friendly demeanor truly made a significant positive impact on my experience, exceeding all my expectations. I particularly appreciated your willingness to go the extra mile to help, which clearly demonstrated your genuine commitment to customer satisfaction. Your exceptional service did not go unnoticed and has left a lasting impression on me. I will certainly recommend Serra Honda, O’Fallon to others, knowing that I can rely on outstanding service like yours. More
by beeTan
Employees Worked With
November 29, 2024
Great team and experience! Would not hesitate to buy again from Tyler at Serra. Very pleasant and professional. Would not hesitate to buy again from Tyler at Serra. Very pleasant and professional. More
by Paul
Employees Worked With
November 28, 2024
We got what we came for and that's what matters. Bryanna was a joy to work with. She made it simple and didn't try to hassle us with up charges and things we didn't want or need. Bryanna was a joy to work with. She made it simple and didn't try to hassle us with up charges and things we didn't want or need. More
by JMass
Employees Worked With
