Serra Honda O'Fallon

What was called a “no pressure” experience, turned into frustration. I pulled up looking for information on a Pilot. I was greeted by Joe. He gave me information and we took a touring for a test drive. Whe frustration. I pulled up looking for information on a Pilot. I was greeted by Joe. He gave me information and we took a touring for a test drive. When I asked to see some numbers, I was told “we don’t do that unless you’re sure you are buying.” I placed a deposit on an incoming trailsport thinking that was the trim I wanted and left. I returned a few days later to test drive one they had received. During the test drives I would ask questions about the car and did receive answers but the amount of times my trade was bashed was getting old. Some numbers were presented for a lease but something wasn’t sitting right with me. I felt like my wants and needs for what I was looking for were never heard. I wanted to be at a specific monthly payment but felt ignored so I left to think it over. Later that night I expressed my concerns that the car didn’t have a feature I wanted (on board navigation ) but Joe said “Apple CarPlay will work just fine. You don’t need it.” I found a used Elite at another dealer and requested my deposit back from Serra Honda. Of course there was some pushback. I explained to Joe that I wanted to stay in a certain budget which I explained multiple times during my visits. He finally comes back with some numbers to purchase a trailsport and states they will match the trade offer “without driving it!” (Keep in mind I had been there twice already and they weren’t interested in looking at the trade. He just wanted to bash how inferior my car was to Honda) I explained again budget is really important but he responded with “so it’s only a few dollars more.” (Without interest, the payment I calculated was already $200 more. ) I thanked him for his time and requested my deposit back. Sure there is no pressure to buy but not actively listening to your customers wants and needs is frustrating. More

Bryanna was so kind and patient helping my parents find a car for me. Easiest car buying experience ever. Thanks so much, Bryanna! car for me. Easiest car buying experience ever. Thanks so much, Bryanna! More

Dealership is a clean and friendly environment. Nic was very helpful, knowledgeable and kind. Taylor was also very helpful in finding me a sales representative. Nic was very helpful, knowledgeable and kind. Taylor was also very helpful in finding me a sales representative. More

This was our first time at Serra Honda Tyler was very helpful in helping us fine the car with the things we were looking for. We highly recommend this dealership. helpful in helping us fine the car with the things we were looking for. We highly recommend this dealership. More

Wes was great! He answered all of our questions and was very helpful. Wes was not pushy and allowed us to make our car buying decisions without high pressure. He answered all of our questions and was very helpful. Wes was not pushy and allowed us to make our car buying decisions without high pressure. More

I recommend this place. All the team members were nice people were nice and helpful. All the team members were nice people were nice and helpful. More

Best price around st. Louis area . Ray and Jose were very good to deal with and informative . Great experience ! Louis area . Ray and Jose were very good to deal with and informative . Great experience ! More

I am a 3 time repeat customer after today with Jeff and Serra Honda. I love getting my cars through them. I wouldn’t know where to start in the car buying process without him! Serra Honda. I love getting my cars through them. I wouldn’t know where to start in the car buying process without him! More

TJ made the process so easy and quick HIGHLY recommend him for your next purchase!! him for your next purchase!! More

This is the Second car we purchased here. Its easy great people and Jose was wonderful. Its easy great people and Jose was wonderful. More