Serra Honda Grandville - Service Center

Great customer service - minimal wait time. I was notified by Honda that there was a recall on the airbags in my Honda. I was able to schedule a time that worked for me on my day off and had I was notified by Honda that there was a recall on the airbags in my Honda. I was able to schedule a time that worked for me on my day off and had an oil change and airbags taken care of in under an hour and a half. More

Always great service Great Customer service along with car service getting done in a timely manner. They understand their customer and the service that is needed. Very h Great Customer service along with car service getting done in a timely manner. They understand their customer and the service that is needed. Very honest with what exactly needs to be done. More

Very professional As soon as we arrived a gentleman saw my look of not knowing where to go and he directed me to Chris, who was very supportive to my inquires. I was co As soon as we arrived a gentleman saw my look of not knowing where to go and he directed me to Chris, who was very supportive to my inquires. I was concerned about upselling services... that didn’t happen. I wanted to use other vendor coupons, he acknowledged them. He was reassuring. The time it took was very reasonable. Truth be told...we had come in the day before( Sat) and no one greeted us and when I approached a guy and asked him where we needed to go for an oil change he was flippant and told me to read the signs outside. Well, my recollection was that you lined up cars outside and cane in... didn’t have a clue that we were supposed to drive in bldg. We left and almost did not return to your dealership. More

Service I am always satisfied with the service I receive at Rivertown Honda. They go above and beyond to get the job done in a timely fashion. They are always I am always satisfied with the service I receive at Rivertown Honda. They go above and beyond to get the job done in a timely fashion. They are always friendly and courteous. More

75000 mile All work was done well, promptly and under cost estimates. Every component was reviewed, documented and discussed both before work was completed and All work was done well, promptly and under cost estimates. Every component was reviewed, documented and discussed both before work was completed and and after. All inspection items were discussed in detail with recommendation for future preventative action. More

Oil Change Review I am a regular customer of Rivertown Honda. I stopped for an oil change on this trip. I am always greeted cheerfully in this dealership. I was very I am a regular customer of Rivertown Honda. I stopped for an oil change on this trip. I am always greeted cheerfully in this dealership. I was very happy with Nick and his service. I always have a very pleasant greeting from Teresa, each and every time I check out and pay my bill. Teresa is an exceptional customer service member of the team at Rivertown, as no one really wants to pay their bill, but with her at the checkout, she makes the experience so pleasant. More

Always Helpful and Knowledgeable Service Department Reasonably priced service from the friendliest, most knowledgeable, and accommodating staff in West Michigan. I teach high school nearly 20 miles awa Reasonably priced service from the friendliest, most knowledgeable, and accommodating staff in West Michigan. I teach high school nearly 20 miles away. I can drop my van off at 7 AM and their courtesy "people mover", a really nice guy, will have me to class with time to spare. They call me to check on any repair over 75 dollars and always prioritize safety over profit if money is tight at the time. More

Well taken care of. Dwain was great. Got me a loaner car when I had to have a larger repair than first expected. I felt very well taken care of a appreciate Rivertown H Dwain was great. Got me a loaner car when I had to have a larger repair than first expected. I felt very well taken care of a appreciate Rivertown Honda. Thanks. More

Very fast I always find excellent service at Rivertown Honda. I`m treated like my business matters , in a very friendly and accommodating manner. I would not g I always find excellent service at Rivertown Honda. I`m treated like my business matters , in a very friendly and accommodating manner. I would not go any where else. More

Civic 200,000 Mile Service I brought my 2002 Honda Civic in for a radiator repair and asked them to advise on anything else it may need, as I was nearing the 200,000 mile mark. I brought my 2002 Honda Civic in for a radiator repair and asked them to advise on anything else it may need, as I was nearing the 200,000 mile mark. They suggested the normal maintenance for that mileage and worked that into the scheduled repair. They even added the applicable service coupons to give me the best price. More