Serra Honda Champaign

Very poor customer relations after making a purchase . I bought a used 2014 Civic in a month or two ago from them. Spring rolled around and I tried to turn on the AC for the first time and discovered t . I bought a used 2014 Civic in a month or two ago from them. Spring rolled around and I tried to turn on the AC for the first time and discovered that it didn't work. I brought it back in hoping they would be helpful and fix the issue for at least at a discounted rate since they sold it to me with the issue and I had only made one payment on the vehicle. They refused to give me any leniency at all and were going to charge me $110/hr just to diagnose the issue. I would expect a dealership like this to have a little better customer relationship than to just dismiss me the second I drive my vehicle off the lot. While I understand that they are making a business decision to not provide me any leniency, their decision will keep me from doing any future business with this dealership again. More

A+ in our books! My husband is 6'5" and I am 6' and finding a car to fit us that was within our budget was becoming a difficult process. We found a car on-line at Hon My husband is 6'5" and I am 6' and finding a car to fit us that was within our budget was becoming a difficult process. We found a car on-line at Honda & BMW of Champaign that we thought we wanted. Upon arriving, the first salesman we saw was Dale McElroy. He was friendly, relaxed, and fun. He took us a a test drive but we weren't convinced about the car. We told him we wanted more time to ponder it, and he replied, "Ponder all you want." How refreshing ... that had not been our experience at other auto dealerships. As we were about to leave, he said, "Just a minute ..." and returned with the keys to a car that was a make we had never even considered. Combining his kind perception of us and his vast wisdom on cars, Dale introduced us to the car we fell in love with. He understood and respected our unique needs and our individual wants. He saved us a lot of time, and he made the entire sale process enjoyable from beginning to end. We are totally satisfied with our car purchase at Honda & BMW of Champaign.. More

Best Honda price and customer service in Central IL Within our household we don't purchase vehicles often, but when we do, those vehicles have always been pre-owned Hondas. Recently we decided that it w Within our household we don't purchase vehicles often, but when we do, those vehicles have always been pre-owned Hondas. Recently we decided that it was time to purchase new as we were having trouble finding exactly what we wanted in older models, and the price point was not significantly higher than pre-owned. We live in Bloomington, IL so Champaign was not the first place we looked. A day after doing various online quotes, Richard from BMW of Champaign reached out and listened to exactly what we wanted. Due to a strict "Dave Ramsey" budget we were not ready to purchase for another 3 months, however Richard said no problem and contacted us at a later date we provided. Although Richard was extremely passionate about getting us what we wanted, not once did we feel pressured. And during pricing negotiation, it always felt like a win-win transaction. At the end of the day, we chose Honda and BMW of Champaign because of two things, customer service and price. Richard offered a military incentive that really helped bring the price to a place no other dealer would, and trust me we asked other Honda dealers if they could offer the same military "type" savings, but none in central IL would meet Champaign's price. In addition to price, and possibly the deciding factor, Richard said something that no other dealer did when we inquired about military discounts, he thanked me for my service. Although I'm not much for military recognition, something about his sincere appreciation meant a lot and made him stand out among the rest, even though we never met face to face until the day we purchased. Lastly, we appreciate the time that other Honda dealers and salesman in the surrounding area spent with my spouse and me during our search. We had to make the best financial decision for our household and do what felt right, and that was with Richard at Honda and BMW of Champaign. We couldn't be more happy with our decision. More

Excellant Easiest car buying experience ever. Total time about an hour to talk, deal, purchase, pick up!!!!! Very easy to deal with. Saved me thousands over two Easiest car buying experience ever. Total time about an hour to talk, deal, purchase, pick up!!!!! Very easy to deal with. Saved me thousands over two other local dealers!! Down to earth. Dealer in neighboring town somewhat arrogant. Recommend Honda of champaign to everyone. Love the Pilot!! More

Treated Great What a great car buying experience. Christian Wallace was great and Chad in Finance as well. They made this so easy and we got a great car at a grea What a great car buying experience. Christian Wallace was great and Chad in Finance as well. They made this so easy and we got a great car at a great price!! More

Good Experience I found the staff very friendly and was impressed with their motivation to sell the vehicle. The sales professional was very knowledgeable and answere I found the staff very friendly and was impressed with their motivation to sell the vehicle. The sales professional was very knowledgeable and answered all of my questions. I only entertained the idea to look at a Honda CRV from the ratings and reviews the vehicle received in various trade magazines and sites. I can honestly say that they made it very hard to say no. I hope my service and maintenance experience is as favorable. More

Like Getting Advice From a Trusted Relative I just purchased a 2001 Honda Civic from this dealership a few days ago, and the experience was exceptional. I worked with Dale McElroy, and from star I just purchased a 2001 Honda Civic from this dealership a few days ago, and the experience was exceptional. I worked with Dale McElroy, and from start to finish, I felt like I was working with a trusted relative. He was extremely knowledgable and helpful, and I felt like he genuinely cared about helping me find the right car for my 16 year-old. My husband also purchased a 2014 Honda Accord from this same dealership earlier this summer, and I believe he worked with Jason. Our experience with him was fantastic as well. I would highly recommend that anyone looking for a Honda or used vehicle check out Honda of Savoy. More

Smooth car buying experience We were looking for a new 2015 manual transmission sedan, we got exactly what we wanted and we are quite pleased with our selection. I waited 12 yea We were looking for a new 2015 manual transmission sedan, we got exactly what we wanted and we are quite pleased with our selection. I waited 12 years to upgrade my Accord Coupe and I hope Christian is still around the next time (another 12 years?) when we decide to get another car. More

Excellent Experience I was purchasing my first car, and my father was helping me look at around. At Honda we were almost immediately assisted by Christian, who was very h I was purchasing my first car, and my father was helping me look at around. At Honda we were almost immediately assisted by Christian, who was very helpful. He showed us a Honda Civic and demonstrated the various features, and let me test drive it over a weekend. When I decided to buy the car he gave us a fair price for the one we traded in, and was very good about talking to both my father and I, treating us both equally. I am very happy with the car I bought and feel I got what I needed at a good price. More

Finally the car I've been waiting for!!! I went to the Honda dealership knowing exactly what I wanted to look at and what I was able to afford within my budget. Curt was very helpful in showi I went to the Honda dealership knowing exactly what I wanted to look at and what I was able to afford within my budget. Curt was very helpful in showing me the exact car I came to see and listened to me explain everything I was looking for. I told him an exact amount that I was able to pay and after crunching a lot of numbers, he made it work for me. He stayed way later than he was scheduled to make sure I was able to drive off in my new CR-V that night. He even found the spare key for me and called yesterday to make sure I got it. I noticed some minor damage to the front of the drivers side the day after I bought it that we hadn't noticed that night before and my dad talked to Chris Rogers and they quickly ordered some touch up paint and had me bring the car by as soon as it arrived. Chris did the touch up himself and gave me the rest of the paint to keep just in case it needed touch ups in the future. I had a great experience with everyone at Honda and am so glad they were willing to work with me and get me exactly what I wanted! I will continue to give them my business in the future! More