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Serra Honda Brighton - Service Center
Brighton, MI
12 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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12 Reviews of Serra Honda Brighton - Service Center
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September 24, 2024
I have taken my car to Serra Honda for repairs from the start. I was always given exceptional service. When I moved to a new town I used the local Honda dealership for repairs. After a few scheduled repair start. I was always given exceptional service. When I moved to a new town I used the local Honda dealership for repairs. After a few scheduled repairs with the new dealership, I remained dissatisfied. So I came back to Serra Honda where I know I will be taken care of right even though it’s an hour drive away. More
by heaves_leash_01
Employees Worked With
Gordon Berenson
September 20, 2024
My experience was without delay or complications. That means a lot in this day and age. I seldom am able to complete activities without multiple phone calls, unresponsive business people or problem That means a lot in this day and age. I seldom am able to complete activities without multiple phone calls, unresponsive business people or problems negotiating problems. This was not the case with Mike Thrush. He was inviting, helpful and responsive. Thanks, Mike More
by Kate
Employees Worked With
Mike Thrush
August 08, 2024
pleasant experience from beginning to end including the paying my bill with the cashier. Highly recommended. I have gone to many other dealerships but Serrra Honda Brighton is the best. paying my bill with the cashier. Highly recommended. I have gone to many other dealerships but Serrra Honda Brighton is the best. More
by Timmy
Employees Worked With
Only with Mike
June 08, 2024
The service department is the best. Both the Service Manager, Rich Chambless & service agent, Gary Slyfield go over and above to ensure the Honda company keeps it commitment of providin Both the Service Manager, Rich Chambless & service agent, Gary Slyfield go over and above to ensure the Honda company keeps it commitment of providing quality products & services to the customer. I've been a Honda owner for 25 years, and would not consider any other dealership to service me! More
by makurzyniec
Employees Worked With
Gary Slyfield, Rich Chanbless
May 04, 2024
Great service department! Had my car serviced at Serra Brighton for over 11 years. I have always trusted the service advisors professional guidance regarding proper maintenanc Had my car serviced at Serra Brighton for over 11 years. I have always trusted the service advisors professional guidance regarding proper maintenance of my vehicle. For this reason I have always felt confident driving my vehicle near or far. Because of the great service I had received on my vehicle I was able to trade it in for a very good price towards the purchase of a new Honda. You bet this Service department will be the one to do all maintenance on my new vehicle, just like the last one! Special Thanks to Rob and Gary, The best Service advisory ever :) More
by lsa
Employees Worked With
Rob and Gary
June 05, 2023
Recall service on our CRV was completed in record time. Unfortunately the car wash was terrible this time.. Didn’t wipe down the windows now have water spots on the windows and whole car. Won’t do it ag Unfortunately the car wash was terrible this time.. Didn’t wipe down the windows now have water spots on the windows and whole car. Won’t do it again it use to be a great extra service and the car came out great. More
by Quilton
Employees Worked With
Sandy Tuohy
January 27, 2023
I purchased my 07 Ridgeline from Perre on 12/20/22 which was pleasant but he was supposed to fix the hood release...I was disappointed that it didnt get done when I came back the next day to pick it up. I h was pleasant but he was supposed to fix the hood release...I was disappointed that it didnt get done when I came back the next day to pick it up. I had my truck 31 days and my stopped moving ,had it towed to Brighton dealership...I asked for a diagnostic report and I feel I've been getting a run around and I'm struggling to find $2100 more to put into. Geordie, the service advisor said they would work with me but I still have not received a written estimate, I signed on but never received a copy....I will go elsewhere More
by k62.luna
Employees Worked With
Geordie Berenson
October 05, 2022
This dealership was absolutely amazing ! !! I talked to Gary SlyField about my 2020 honda pilot making a cracking popping noise from the sound system that other honda dealerships could not fi !! I talked to Gary SlyField about my 2020 honda pilot making a cracking popping noise from the sound system that other honda dealerships could not figure out what it is and he got me in right away and fixed it. GARY Was so compassionate and so understanding. I highly recommend anyone who is looking for a Honda or need anything looked at with their Honda to go see Gary Slyfield. He fixed my Honda in one day and was able to order parts for me really fast ! I had a long roadtrip for that same week and he understood completely about that noise the Honda was making and how horrible it would have been to drive far distance with it. Thank you so much Gary for taking the time to fix My Honda and for being so compassionate and understanding . I will definitely be going back to you for my future Hondas! More
by kaitlyn57p
Employees Worked With
GARY SLYFIELD, Sandy Tuohy
