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Serra Gardendale Kia
Gardendale, AL
367 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 367 reviews
May 27, 2016
My experience Nice enough people at this dealership but very unprofessional. After speaking with a salesman for 4 days I was promised that the car I was driving to Nice enough people at this dealership but very unprofessional. After speaking with a salesman for 4 days I was promised that the car I was driving to buy ,cash my mind you in full ,would be held for me . So after driving 15 hours from NJ to Alabama to purchase this car I find out when I get there that someone else has sold the car the night before. Smh, how tacky is that. More
by Ronald Boyer
Employees Worked With
5'10" blonde hair male , Mark Elliott
May 14, 2016
Excellent Service I bought my car about 4 months ago from Kia Serra. The transaction went very smooth and the car was detailed to a "T" when I bought in. My car was d I bought my car about 4 months ago from Kia Serra. The transaction went very smooth and the car was detailed to a "T" when I bought in. My car was due for oil change, and I brought it in to the dealership at KIA Serra. Brian Arrington took care of me for the service work. He was very polite and provided excellent service. My oil change was completed quickly and then the service center clean my car. I will surely return to the service center for oil changes. The value and the quality of service is second to none. More
by tmp1001
Employees Worked With
Gerrick Wilkins, Bryan Arrington
April 25, 2016
Exceeded my expectations again They explain the reason why the work needs to be done in clear manner. I'm inexperienced with cars, so their explanation allows me to stay abreast to They explain the reason why the work needs to be done in clear manner. I'm inexperienced with cars, so their explanation allows me to stay abreast to what will transpire. Very professional and great customer service. More
by Cherellw1
Employees Worked With
Bryan Arrington
March 29, 2016
Recall on Sorento I talked with Bryan on March 17th about a recall on my 2013 Sorento. I asked about bringing it in on March 19th. Which he said was fine they would hav I talked with Bryan on March 17th about a recall on my 2013 Sorento. I asked about bringing it in on March 19th. Which he said was fine they would have someone there to take care of it. On the 19th Bryan was off and Allen took care of me that day. And said the parts would have to be ordered. I returned on the 26th and was told the parts was there and didn't understand what happened on the 19th. Bryan took care of my Sorento and was very nice. And I was in and out in 1 1/2 hrs. That which took 2 visits should have been handled in 1. More
by dj65
Employees Worked With
Allen, Bryan Arrington
February 21, 2016
reason I go to see Bryan In 2014 I purchased a Kia Forte and when it was time to have it serviced I figured why not go to where I bought the car. That is where I was introduce In 2014 I purchased a Kia Forte and when it was time to have it serviced I figured why not go to where I bought the car. That is where I was introduced to Bryan. I have continued to take my car back because Bryan always gives a great price. Plus you are treated like a human, like they actually appreciate your business. More
by lamarakins
Employees Worked With
Bryan Arrington
January 31, 2016
Bryan Arrington Service Department Adviser Bryan Arrington is the main reason I buy from Serra. The sales people are nice but the Service Department is where you real Service Department Adviser Bryan Arrington is the main reason I buy from Serra. The sales people are nice but the Service Department is where you really find out about a dealership. Bryan has on several occasions gone out of his way to correct a problem or to just make sure I am satisfied with the service. I can not praise this man enough. SERRA should be proud to have Mr. Arrington on hand. R.G. Meadows Gardendale More
by rgmead
Employees Worked With
Bryan Arrington
January 23, 2016
Great Service Department I'm not sure where you should buy your car, but I do know where to get it serviced. First time I've every recommended a dealer, but Serra Kia service I'm not sure where you should buy your car, but I do know where to get it serviced. First time I've every recommended a dealer, but Serra Kia service department has done good work and been really helpful and friendly every time I've called or been in the shop. Bryan and his team do a great job. Thanks More
by Eric2025
Employees Worked With
Bryan Arrington
January 22, 2016
Service Department The service department is the reason I still own my Kia Optima . Bryan Arrington (Service Advisor)is very helpful and informative. Being a women at The service department is the reason I still own my Kia Optima . Bryan Arrington (Service Advisor)is very helpful and informative. Being a women at a service department can be overwhelming but I feel I am getting great service and being advised on what I truly need for my car. Thank you Bryan Arrington More
by Tracie73
Employees Worked With
Bryan Arrington
January 19, 2016
Have a problem? Bryan Arrington is the man. My experience was great! Bryan was very attentive and helpful and made me feel like I was getting the best service for my money. Thank you Kia for hir My experience was great! Bryan was very attentive and helpful and made me feel like I was getting the best service for my money. Thank you Kia for hiring such a good guy! More
by Savyg09
Employees Worked With
Bryan Arrington
January 18, 2016
My visit to Serra KIA of Gardendale was awesome. Bryan Arrington took very good care of me. I would recommend his service to anybody. Him as well as his team to Serra KIA of Gardendale was awesome. Bryan Arrington took very good care of me. I would recommend his service to anybody. Him as well as his team members do a very good job at what they do. More
by Patrice Montgomery
Employees Worked With
Bryan Arrington
