Serra Gardendale Kia

Was there to purchase a kia forte I was told to come in and Heather would do everything she could to get me in a vehicle. 2 hours later and bank trips. She was completely unprofessiona I was told to come in and Heather would do everything she could to get me in a vehicle. 2 hours later and bank trips. She was completely unprofessional and lied as to what was promised. Will not return to this dealership and will tell co-workers, clients and friends to not purchase from this dealership More

Bad Experience Wasn't honest about damage to car. It's still at a body shop getting fixed. Didn't even put a full tank of gas in the car. I've got a lot of cars over Wasn't honest about damage to car. It's still at a body shop getting fixed. Didn't even put a full tank of gas in the car. I've got a lot of cars over the years both new and used and the dealerships have ALWAYS filled the vehicles with gas! This vehicle had just over 1/4 tank of gas in it!! Mary Ann Robinson More

terrible we did not even stay to have our car serviced . we are custom to exceptional service with a smile the person who attempted to assist us we did not know and she did not introduce herself. just a what we are custom to exceptional service with a smile the person who attempted to assist us we did not know and she did not introduce herself. just a what can I do for you shame.we could have got a grading like that from a fast food place where we did not spend almost $30,000 they will not get another $30,000 from us brian was good to us for years and that is why we came there my friend ask where was brian working she did not get a response . hope we find him that is where we can take our car we enjoyed doing business with brian he always helped us . More

Something has changed in the Service Dept, I purchased my 2014 Kia Sorento from this dealership and have traveled back for each recommend service work, even though I live far from the dealersh I purchased my 2014 Kia Sorento from this dealership and have traveled back for each recommend service work, even though I live far from the dealership because I like the service I received from Bryan Arrington. I was disappointed to find out that Bryan was no longer working there, Yesterday I brought in my Kia for an oil change, tire rotation, and a problem with low tire pressure with one of the front tires. I was told that this tire had a nail in it, so I agreed to have a patch put on it. Although I brought in my car at 7:30am, I had to wait a very long time.....finally got it at about 10:30am. Today as I was driving for the first time since yesterday, I noticed that the Low Tire Pressure signal was on again, this time on the back tire since the tires had been rotated. I called and spoke with the service Manager, Jared, who was not present when I was there on Monday. I told him the problem, that I had had to wait a long time on Monday, and that I had to travel a long distance to get to the dealership. He said that if I brought the car back between 2 and 3 pm, he would see that they would take it back to fix the low tire problem and I would not have to wait. I brought the car and arrived at 2:30PM. Jared introduced himself, and took the car back. Well, I had to wait as long as I did on Monday, but this was just to have the tire repaired (which I hope they did). I did not see the service manager again and the young lady at the desk was not present either when I walked back to the drive through to see if I could see Jared. The mechanic who had been working on the car had just pulled it up (5:30PM) and he gave me my key and said it should be OK. More