Serra Gardendale Kia

unahppy I was very displeased with the girl that helped me. I went by one day to get my oil changed and she was rude & short with me. I didn't know that they I was very displeased with the girl that helped me. I went by one day to get my oil changed and she was rude & short with me. I didn't know that they had started making appointments instead of you dropping in. I went back the next day. Another couple said she was rude to them to. I've been using KIA since I got my car 6 yrs ago & this was the first time that t like you didn't want to fool with me. Ryan your Service Manager was fine. He always is. More

Knowledgeable Service My experience with the salesman was great He was very knowledgeable of the vehicle I was interested in He gave me 1st class service He was very helpfu My experience with the salesman was great He was very knowledgeable of the vehicle I was interested in He gave me 1st class service He was very helpful in answering all my concerns about the vehicle More

brought car in for a new part They took good care of me. I appreciate them always being a great help to me. Kevin Robilotta was very kind to explain the problem and assist me wit They took good care of me. I appreciate them always being a great help to me. Kevin Robilotta was very kind to explain the problem and assist me with all my service needs. More

Very deceiving, continue to lie, KIA in Gardendale , Alabama should never be trusted the reason I chose the Kia because of the bumper to bumper lifetime warranty coverage on the vehic KIA in Gardendale , Alabama should never be trusted the reason I chose the Kia because of the bumper to bumper lifetime warranty coverage on the vehicle that was promised to me when I talk to a salesperson and also I have it in writing, I sign a $3,000 certificacion, a $4,000 rebate from the dealership, they were unprofessional in filled with lies and deception, When I left there I only had the one key the salesperson lied and said that one of the keys did not unlock the vehicle. The salesperson name was Carlos, the manager I spoke to was Andy Fisher, horrible Representatives. I paid $10,000 for my vehicle plus license fees More

Great Experience! Bought my daughter her fist car here two weeks ago. My sales people were Bubba and Kim, a husband and wife team! They are the best! Thank God they app Bought my daughter her fist car here two weeks ago. My sales people were Bubba and Kim, a husband and wife team! They are the best! Thank God they approached me. Look those two up when you go in. They will not disappoint you! A big thank you to Bubba and Kim! I would also like to thank Kasey and Jason in the finance department. We are very happy with the overall experience!j More

Great The car service was great however; just for them vacuuming it my car not so much. Great people will come again soon. Will need cars 1’st oil change. The car service was great however; just for them vacuuming it my car not so much. Great people will come again soon. Will need cars 1’st oil change. More

Prompt, and satisfied. Service Dept. was very nice and accommodating this was our first service and we will be back. we want our Kia Soul to last us a long time. Service Dept. was very nice and accommodating this was our first service and we will be back. we want our Kia Soul to last us a long time. More

Good job Service writer who helped me was awesome, kept me informed about my vehicle that's a big plus!!! Loking forward to my next visit thanks Service writer who helped me was awesome, kept me informed about my vehicle that's a big plus!!! Loking forward to my next visit thanks More

Complimentary Professional Service Amanda in the service area worked very promptly and politely to accommodate my needs. She also welcomed us to come back again. I was greeted upon ente Amanda in the service area worked very promptly and politely to accommodate my needs. She also welcomed us to come back again. I was greeted upon entering the service area. I was given options for snacks. I was directed to the waiting area. Kevin came out to the waiting area to inform us of the progress of our vehicle more than once . He assured us of their continuing to work to standards to get us out promptly .KevinRibillota exceeded necessity of the day to accomodate my request for information for my next visit. More