Serra Gardendale Kia

Service The service was good service. The service man very helpful. I was kept updated almost every step of the way. Lounge could use better seating. The service was good service. The service man very helpful. I was kept updated almost every step of the way. Lounge could use better seating. More

Good except waiting room sitting needs replacing. The service department was good. Only issue I had was the sitting in waiting room needs replacing. Maybe offer diet MT Dew along with coffee The service department was good. Only issue I had was the sitting in waiting room needs replacing. Maybe offer diet MT Dew along with coffee More

Oil Change Did a good job on oil change, got it done fairly quickly. From the time it was dropped off to pickup was about an hour and a half. However my car was Did a good job on oil change, got it done fairly quickly. From the time it was dropped off to pickup was about an hour and a half. However my car was still dirty even after they said they washed it. The tires were definitely cleaned but it looked like the rest of the car was just sprayed down with a water hose. Finger prints on the hood still and just overall didn't look like it was actually washed. Not happy about that. They also said it was vacuumed but the driver side carpet was still dirty with pieces of dirt and didn't look like it was vacuumed. The rest of it looked fine though so I'm not sure why it was just the driver side. My only recommendation is if they are suppose to wash it then please actually wash it and not just spray it with water. Other than that no complaints More

Gary made buying a vehicle fun! This was the second time we bought a new vehicle from this dealership and with the same salesman. Gary Travis was fantastic! He took the time to show This was the second time we bought a new vehicle from this dealership and with the same salesman. Gary Travis was fantastic! He took the time to show us all of the gadgets and details of the vehicle. He was kind and polite and very considerate with us, even though it was later in the evening. I even came back a couple of days later to have him help me set up my apps to work with my van. He came out to meet me just as friendly as he has always been with us. I will continue to be a repeat customer and I hope Gary is always there when I am. More

Staff was excellent All the staff I encounter during service on my car are excellent - helpful and knowledgeable in anything I have asked. Had some parts that were order All the staff I encounter during service on my car are excellent - helpful and knowledgeable in anything I have asked. Had some parts that were ordered and they arrived promptly. More

Very accommodating During my routine oil change, the service manager kindly dropped/picked up my daughter and I at Starbucks while we waited for my car to be serviced. During my routine oil change, the service manager kindly dropped/picked up my daughter and I at Starbucks while we waited for my car to be serviced. Really nice!! More

Daughter's 1st New Car Steven Willard was a great Salesman, he was very helpful and answered all her questions. Made sure she got all the options she could for her budget a Steven Willard was a great Salesman, he was very helpful and answered all her questions. Made sure she got all the options she could for her budget and the test drive was awesome. He is very knowledgeable about their stock. We didn't need to look at any other dealerships. More

Awesome Really awesome! I enjoyed myself! Thank you guys so much. I would recommend anyone to come here! Keep up the great work guys. All smiles Really awesome! I enjoyed myself! Thank you guys so much. I would recommend anyone to come here! Keep up the great work guys. All smiles More

Y’all get it done From your sales associates to finance department and to service dept y’all have done what needed to get done to get me in my last three vehicles. Tha From your sales associates to finance department and to service dept y’all have done what needed to get done to get me in my last three vehicles. Thanks More

I bought a used Hyundai Kona on July 24. Two days later, I had issues with a tire. Instead of asking for pictures, I was accused of reckless driving and told to handle it myself. Two days later, I had issues with a tire. Instead of asking for pictures, I was accused of reckless driving and told to handle it myself. More