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Serra Ford Rochester Hills - Service Center
Rochester Hills, MI
137 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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137 Reviews of Serra Ford Rochester Hills - Service Center
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May 22, 2021
This is my 2nd review in 2 weeks. A few days after I purchased my Used car at Serra Ford I detected a issue,called them,they said"bring it in and we will check it out. Took my car in, gave me a loaner, purchased my Used car at Serra Ford I detected a issue,called them,they said"bring it in and we will check it out. Took my car in, gave me a loaner, called & texed me with updates during the duration. 100% resolved the problem, double checked EVERYTHING on the car.No other issues.Whether you need purchase a new, used car, or repairs. I HIGHLY RECOMMEND SERRA FORD. 100% SATISFACTION!!! More
by Carol D.
Employees Worked With
February 03, 2021
I have had my truck in for service 3 times, each time John my service advisor was incredible. John was responsive, kept me in the loop. My truck is my business, no truck no work. John went out of his way John my service advisor was incredible. John was responsive, kept me in the loop. My truck is my business, no truck no work. John went out of his way to get me a truck for loaner. Highly recommended Serra Ford! More
by Don the Home Inspector
Employees Worked With
January 29, 2021
Called to tell me my car was ready at 1:30 and I’ve been sitting in the dealership “lounge” waiting for over an hour. Just what I want to do with a pandemic raging in Michigan. Doesn’t value my time as a sitting in the dealership “lounge” waiting for over an hour. Just what I want to do with a pandemic raging in Michigan. Doesn’t value my time as a customer - I would not recommend having your vehicle serviced here and would recommend your Ford service business to another dealership next time. More
by Dominic L.
Employees Worked With
Jeff
October 17, 2019
Dave Watt helped me When i bought my new edge, i left my 2011 edge in service for front end work & a black screen. While there, a few problems developed which was the ser When i bought my new edge, i left my 2011 edge in service for front end work & a black screen. While there, a few problems developed which was the service departments fault. Dave Watt took over the service problems and kept me informed. He went beyond what was necessary to make sure I left being a happy customer. Although i am not totally happy with the service workers, I am pleased how Dave handled things and took care of all the issues. Thankyou again Dave! More
by Carol Heeb
Employees Worked With
August 29, 2019
Amazing service! Took my car in for service before I headed up north this past weekend. I got 'the works' done. A minor oil leak was found which worried me because I Took my car in for service before I headed up north this past weekend. I got 'the works' done. A minor oil leak was found which worried me because I didn't have time to do much since I was heading to traverse city the next day. Greg really put me at ease and had me come back in before I left for my trip to make sure a significant amount of oil wasn't coming out. He personally checked it for me and told me I was good to go. He even offered to let me come in after my trip to see how much oil I lost to assess how bad the leak was. It was super appreciated and really put me at ease. I will definitely be back. More
by Dr31989
Employees Worked With
July 31, 2019
Staff was polite and extremely helpful I brought my car in for service last week and had the pleasure of working with Mike. Dealerships typically make me nervous due to my lack of knowledge I brought my car in for service last week and had the pleasure of working with Mike. Dealerships typically make me nervous due to my lack of knowledge on cars, however Mike was so kind and patient with me. I truly felt I was getting the best price and felt comfortable getting service there. More
by Noel
Employees Worked With
Mike Fortuna
July 30, 2019
Great service Had a great experience when I brought my car in for service, Greg was very helpful and friendly! I will be back in the future. Had a great experience when I brought my car in for service, Greg was very helpful and friendly! I will be back in the future. More
by Ashley Campbell
Employees Worked With
June 03, 2019
excellent service The service staff at Huntington Ford are the best. They are friendly and very helpful. I had my Explorer in for some body work and maintenance last w The service staff at Huntington Ford are the best. They are friendly and very helpful. I had my Explorer in for some body work and maintenance last week. Everything was done as promised and on time. I would highly recommend Huntington Ford for any of your service needs. Matt Weyers and his team are the best More
by JP
May 28, 2019
All Star Service Always a pleasant experience working with Matt Weyers at the Huntington Ford service garage. He seems to make the time needed to make sure that my con Always a pleasant experience working with Matt Weyers at the Huntington Ford service garage. He seems to make the time needed to make sure that my concerns get resolved. I don't think the guys behind the counter get enough complements when they do a good job. Just wanted to say thank you again! More
by Tw2004
Employees Worked With
May 17, 2019
Fixed my passenger window I cannot say enough good about this dealership! They fixed my care in record time, gave me a ride to and from my house, and made sure the fix was cov I cannot say enough good about this dealership! They fixed my care in record time, gave me a ride to and from my house, and made sure the fix was covered under my warranty! This dealership DEFINITELY treats customers with #1 service. I recommend it to anyone! More
by rochestergirl
