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Serra Ford Rochester Hills - Service Center

Rochester Hills, MI

4.6
137 Reviews

137 Reviews of Serra Ford Rochester Hills - Service Center

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May 22, 2021

This is my 2nd review in 2 weeks. A few days after I purchased my Used car at Serra Ford I detected a issue,called them,they said"bring it in and we will check it out. Took my car in, gave me a loaner, More

by Carol D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl Galka
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2021

I have had my truck in for service 3 times, each time John my service advisor was incredible. John was responsive, kept me in the loop. My truck is my business, no truck no work. John went out of his way More

by Don the Home Inspector
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2021

Called to tell me my car was ready at 1:30 and I’ve been sitting in the dealership “lounge” waiting for over an hour. Just what I want to do with a pandemic raging in Michigan. Doesn’t value my time as a More

by Dominic L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff
October 17, 2019

Dave Watt helped me When i bought my new edge, i left my 2011 edge in service for front end work & a black screen. While there, a few problems developed which was the ser More

by Carol Heeb
Recommend Dealer
Yes
Employees Worked With
Dave Watt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2019 -

Serra Ford Rochester Hills responded

We are sorry to hear about this but we are glad it was taken care of. Thank you for leaving this review and we hope to be able to help you in the future!

August 29, 2019

Amazing service! Took my car in for service before I headed up north this past weekend. I got 'the works' done. A minor oil leak was found which worried me because I More

by Dr31989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2019 -

Serra Ford Rochester Hills responded

Thank you so much for this very kind review!

July 31, 2019

Staff was polite and extremely helpful I brought my car in for service last week and had the pleasure of working with Mike. Dealerships typically make me nervous due to my lack of knowledge More

by Noel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fortuna
Aug 02, 2019 -

Serra Ford Rochester Hills responded

Thank you so much for your very kind review!

July 30, 2019

Great service Had a great experience when I brought my car in for service, Greg was very helpful and friendly! I will be back in the future. More

by Ashley Campbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2019 -

Serra Ford Rochester Hills responded

Thank you so much! We look forward to seeing you again!

June 03, 2019

excellent service The service staff at Huntington Ford are the best. They are friendly and very helpful. I had my Explorer in for some body work and maintenance last w More

by JP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Weyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Guilmet
Jun 07, 2019 -

Serra Ford Rochester Hills responded

Thank you so much for the recommendation! We hope to see you again in the future!

May 28, 2019

All Star Service Always a pleasant experience working with Matt Weyers at the Huntington Ford service garage. He seems to make the time needed to make sure that my con More

by Tw2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Weyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2019 -

Serra Ford Rochester Hills responded

Thank you so much! We hope to see you again!

May 17, 2019

Fixed my passenger window I cannot say enough good about this dealership! They fixed my care in record time, gave me a ride to and from my house, and made sure the fix was cov More

by rochestergirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angelo Giordimaina
May 17, 2019 -

Serra Ford Rochester Hills responded

Thank you so very much for your very kind words! We hope to see you again in the future!

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