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Serra Ford Rochester Hills - Service Center

Rochester Hills, MI

4.7
139 Reviews

139 Reviews of Serra Ford Rochester Hills - Service Center

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April 02, 2016

Good Experience with Huntington Ford I had a wonderful experience with Huntington Ford. Mike was extremely helpful, and he was easy to work with. He helped me find a nice car. If you are More

by Lin Xiao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kopp
Dec 29, 2018 -

Serra Ford Rochester Hills responded

Thank you! We love Mike too!

March 22, 2016

Excellent customer service Recalls are a pain as it is, but when I needed to bring my 2015 fusion in for a recall and oil change, Megan Stiffler made sure I got in as soon as po More

by Cwood22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Stiffler
Dec 29, 2018 -

Serra Ford Rochester Hills responded

Thank you!

Dec 29, 2018 -

Serra Ford Rochester Hills responded

Thank you!

March 02, 2016

Great Service I have to give a shout out to the Service Manager, Darryl Galka he did a great job updating me throughout the repair process and my car was sparking c More

by Hippychick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl Galka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2018 -

Serra Ford Rochester Hills responded

This is so good to hear! Thank you for taking the time to leave this kind review!

Dec 29, 2018 -

Serra Ford Rochester Hills responded

Thank you!

February 29, 2016

service I had my car in for service and john helped me. he did a great job keeping me updated, and I got my car back promptly. thank you More

by THANKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2018 -

Serra Ford Rochester Hills responded

Thank you!

Dec 29, 2018 -

Serra Ford Rochester Hills responded

Thank you!!

January 27, 2016

Service John always keeps me informed. Hunnington always finishes work quickly and the dealership is always clean. The staff is always frendly. Don't hesita More

by oberry300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2018 -

Serra Ford Rochester Hills responded

Thank you so much!

January 09, 2016

Recall fix and front brake replacement.. Megan is very trustworthy, she does what she says she will do. She is a professional with excellent communication and customer service skills. She exc More

by Ginny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Stiffler
Dec 29, 2018 -

Serra Ford Rochester Hills responded

Thank you!

December 16, 2015

Excellent Service Megan Stiffler is a great service adviser. She is very knowledgeable and gets the job done - definitely an awesome asset to the Huntington Ford adviso More

by AnnaGjini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Stiffler
Jan 07, 2019 -

Serra Ford Rochester Hills responded

Thank you!!

September 29, 2015

Great Service Recently had my Ford Escape in for service for an emergency repair. Matt Weyers was kind enough to take the time needed and explained what would have More

by Tw2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 16, 2019 -

Serra Ford Rochester Hills responded

Thank you for leaving this kind review!

July 25, 2015

service I was in for service the other day, i asked a question amd got a snotty remark. Was told to look it up online. Very poor customer service. More

by redwing15976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
April 30, 2015

Great Customer Service! I have gone to this dealership since I purchased my 2010 Fusion. I was in last week for a routine oil change and tire rotation. Megan S. helped me i More

by jzarra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Stiffler
Jun 10, 2015 -

Serra Ford Rochester Hills responded

Thanks for taking the time to let us know of your experience with our service department.