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Serra Ford Rochester Hills - Service Center
Rochester Hills, MI
138 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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138 Reviews of Serra Ford Rochester Hills - Service Center
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June 12, 2025
Great service on all areas! !!! Professional, helpful and made effort to make it work for us! !!! Professional, helpful and made effort to make it work for us! More
by CORBY1DE
Verified CustomerEmployees Worked With
June 11, 2025
Excellent experience starting from making the appointment to picking up my vehicle upon completion of work. to picking up my vehicle upon completion of work. More
by markrdorazio
Employees Worked With
June 11, 2025
I was treated over the top well by Shawn, Jacob, Lucy and Daryl. The cashier (sorry I never caught her name) and the porters were great too. I never knew the service tech who fixed my truck but it was repai Daryl. The cashier (sorry I never caught her name) and the porters were great too. I never knew the service tech who fixed my truck but it was repaired to my satisfaction. I’ve never been mistreated at Serra but I really feel I was treated well this time. Thank you! More
by jsc_atc
Employees Worked With
Shawn, Jacob and Lucy
June 10, 2025
I had a great experience with Serra’s Service Department recently, thanks to Lucy! Even though the schedule was full, she went out of her way to get me in same day which I really appreciated. She also arran recently, thanks to Lucy! Even though the schedule was full, she went out of her way to get me in same day which I really appreciated. She also arranged a loaner vehicle for me on the spot—huge help! Jacob the rental manager was extremely friendly and very efficient in getting me out the door in my loaner! My vehicle issue was resolved and ready for pickup next day. The whole process was smooth, professional, and customer-focused from start to finish. More
by JessM
June 10, 2025
The service here is next level support. They picked up my truck and delivered it to and from my work. And this most recent time they came to my house. That’s some real customer service. Tha They picked up my truck and delivered it to and from my work. And this most recent time they came to my house. That’s some real customer service. Thanks for the help. More
by Hi7
June 09, 2025
IT WAS VERY GOOD. VEHICLE WAS FIXED RIGHT AND WAS DONE ON TIME.THANKS MATT FOR FOLLOWING THROUGH ON MY REPAIRS! VEHICLE WAS FIXED RIGHT AND WAS DONE ON TIME.THANKS MATT FOR FOLLOWING THROUGH ON MY REPAIRS! More
by michael.fassbender
Employees Worked With
June 07, 2025
It was good. They did good on previous oil change and the brakes recall. The new place looks good too. They did good on previous oil change and the brakes recall. The new place looks good too. More
by ELENCHEK
Employees Worked With
June 07, 2025
Greg was very helpful on the phone and in person. My new tires are great so far My new tires are great so far More
by DEBBY621
Employees Worked With
May 16, 2024
HEADS-UP ON BATTERY REPLACEMENT . ... Just in case you were looking to by a replacement battery. I needed to replace my Ford battery, so I called Serra Ford in Rochester. Told him what ... Just in case you were looking to by a replacement battery. I needed to replace my Ford battery, so I called Serra Ford in Rochester. Told him what model/number I need, and he said they have plenty of that one in stock. So, I dropped by to pick one up. I noticed it was manufactured 6 months ago. I questioned why it was 6 months old and he told me they don't sell a lot of batteries, but that it does comes with a full replacement warranty (not pro-rated). He could only find this newest battery in stock being 6 months old ... the rest in stock were of same manufacturer date or older. I ended up buying this as I only need a battery for the next 3 years and the fact it comes with a good warranty works for me. Installed in car and it starts right up. Only reason for 3 -star rating is a Ford Dealer should have batteries replenished/updated more often. Selling 6-month-old or older batteries doesn't seem right. More
by troy-computers
Employees Worked With
Nate Lord
July 15, 2023
MIKE AND ALL THE TEAM WORK TOGETHER TO MAKE ME A VERY HAPPY AND SATIFIED CUSTOMER. HAPPY AND SATIFIED CUSTOMER. More
by b.w.jones
Employees Worked With
Other Employees :
KRISTINA IN FINANICE
