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Serra Ford Rochester Hills - Service Center
Rochester Hills, MI
133 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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133 Reviews of Serra Ford Rochester Hills - Service Center
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June 09, 2025
IT WAS VERY GOOD. VEHICLE WAS FIXED RIGHT AND WAS DONE ON TIME.THANKS MATT FOR FOLLOWING THROUGH ON MY REPAIRS! VEHICLE WAS FIXED RIGHT AND WAS DONE ON TIME.THANKS MATT FOR FOLLOWING THROUGH ON MY REPAIRS! More
by michael.fassbender
Verified CustomerEmployees Worked With
June 07, 2025
It was good. They did good on previous oil change and the brakes recall. The new place looks good too. They did good on previous oil change and the brakes recall. The new place looks good too. More
by ELENCHEK
Employees Worked With
June 07, 2025
Greg was very helpful on the phone and in person. My new tires are great so far My new tires are great so far More
by DEBBY621
Employees Worked With
May 16, 2024
HEADS-UP ON BATTERY REPLACEMENT . ... Just in case you were looking to by a replacement battery. I needed to replace my Ford battery, so I called Serra Ford in Rochester. Told him what ... Just in case you were looking to by a replacement battery. I needed to replace my Ford battery, so I called Serra Ford in Rochester. Told him what model/number I need, and he said they have plenty of that one in stock. So, I dropped by to pick one up. I noticed it was manufactured 6 months ago. I questioned why it was 6 months old and he told me they don't sell a lot of batteries, but that it does comes with a full replacement warranty (not pro-rated). He could only find this newest battery in stock being 6 months old ... the rest in stock were of same manufacturer date or older. I ended up buying this as I only need a battery for the next 3 years and the fact it comes with a good warranty works for me. Installed in car and it starts right up. Only reason for 3 -star rating is a Ford Dealer should have batteries replenished/updated more often. Selling 6-month-old or older batteries doesn't seem right. More
by troy-computers
Employees Worked With
Nate Lord
July 15, 2023
MIKE AND ALL THE TEAM WORK TOGETHER TO MAKE ME A VERY HAPPY AND SATIFIED CUSTOMER. HAPPY AND SATIFIED CUSTOMER. More
by b.w.jones
Employees Worked With
Other Employees :
KRISTINA IN FINANICE
June 09, 2023
1. Service Department failed to reset the OIL LIFE monitor, two days after getting the oil changed I started to receive alerts from the Ford Pass stating time for oil change. 2. I communicated to th monitor, two days after getting the oil changed I started to receive alerts from the Ford Pass stating time for oil change. 2. I communicated to the Service Department NOT to redeem any of my Ford Pass Rewards and I will pay via credit card....instead they disregarded my request. I was going to use my rewards towards my personal vehicle and not a company owned vehicle. 3. Serra Ford charges .99 cent DOCUMENT RENTENTION FEE....REALLY, is the SERRA AUTOMOTIVE GROUP hurting that bad that they charge their customers .99 cents. THE VALET SERVICE THEY OFFER WAS GREAT, THE TWO GENTLEMEN THAT PROVIDED THIS SERVICE WAS PROFFESIONAL AND FREINDLY. More
by Pontiac Ceiling & Partition
Employees Worked With
May 22, 2021
This is my 2nd review in 2 weeks. A few days after I purchased my Used car at Serra Ford I detected a issue,called them,they said"bring it in and we will check it out. Took my car in, gave me a loaner, purchased my Used car at Serra Ford I detected a issue,called them,they said"bring it in and we will check it out. Took my car in, gave me a loaner, called & texed me with updates during the duration. 100% resolved the problem, double checked EVERYTHING on the car.No other issues.Whether you need purchase a new, used car, or repairs. I HIGHLY RECOMMEND SERRA FORD. 100% SATISFACTION!!! More
by Carol D.
Employees Worked With
February 03, 2021
I have had my truck in for service 3 times, each time John my service advisor was incredible. John was responsive, kept me in the loop. My truck is my business, no truck no work. John went out of his way John my service advisor was incredible. John was responsive, kept me in the loop. My truck is my business, no truck no work. John went out of his way to get me a truck for loaner. Highly recommended Serra Ford! More
by Don the Home Inspector
Employees Worked With
January 29, 2021
Called to tell me my car was ready at 1:30 and I’ve been sitting in the dealership “lounge” waiting for over an hour. Just what I want to do with a pandemic raging in Michigan. Doesn’t value my time as a sitting in the dealership “lounge” waiting for over an hour. Just what I want to do with a pandemic raging in Michigan. Doesn’t value my time as a customer - I would not recommend having your vehicle serviced here and would recommend your Ford service business to another dealership next time. More
by Dominic L.
Employees Worked With
Jeff
October 17, 2019
Dave Watt helped me When i bought my new edge, i left my 2011 edge in service for front end work & a black screen. While there, a few problems developed which was the ser When i bought my new edge, i left my 2011 edge in service for front end work & a black screen. While there, a few problems developed which was the service departments fault. Dave Watt took over the service problems and kept me informed. He went beyond what was necessary to make sure I left being a happy customer. Although i am not totally happy with the service workers, I am pleased how Dave handled things and took care of all the issues. Thankyou again Dave! More
by Carol Heeb
Employees Worked With
