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Serra Ford Rochester Hills

Rochester Hills, MI

Overview
Reviews
Vehicles
4.8
1,262 Reviews
Call Dealership (248) 852-0400
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2890 South Rochester Road

Rochester Hills, MI

48307

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Showing 1,262 reviews

August 31, 2023

I was having difficulties with online payment setup due to another employee's paperwork mistake, but with Rachel's active help, I was able to solve the setup problem. She did not overlook the difficulties More

by Jane
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel Kupke
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Aug 31, 2023 -

Serra Ford Rochester Hills responded

Thank you for taking the time to share your experience with Rachel! We appreciate that you took the time to leave this review.

August 17, 2023

They went the extra mile to get me into the Escape I wanted! Amanda was very helpful More

by annageml
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Cantin
Report | Print
Sep 09, 2023 -

Serra Ford Rochester Hills responded

We are happy we could make your experience a positive one! Thanks again for your business! Take care!

August 08, 2023

One of the best experiences I've ever had at a dealership. Jeremy Fussell is the best. More

by Jennica
Recommend Dealer
Yes
Employees Worked With
Jeremy Fussell
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Sep 09, 2023 -

Serra Ford Rochester Hills responded

We are happy we could make your experience a positive one! Thanks again for your business! Take care!

August 03, 2023

This dealership has a friendly knowledgeable staff that listens and helped me find the most suitable vehicle for me More

by dkeown
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Brani
Report | Print
Sep 09, 2023 -

Serra Ford Rochester Hills responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

August 02, 2023

The entire process of leasing my 2023 Edge was made easy and enjoyable by Amanda. She took care of everything. More

by tim kopchick
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Cantin
Report | Print
Sep 09, 2023 -

Serra Ford Rochester Hills responded

Tim Kopchick, we're pleased to hear everything was completed to your satisfaction!

July 17, 2023

Stopped in on a visit to see family and found exactly what I was looking for. Michele D., our salesperson, was courteous, professional, and very personable. She made the process very seamless. We are More

by Ohio fan
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michele Dargis, Taylor Levi
Report | Print
July 16, 2023

Great experience purchasing a used car. Jacob went above and beyond.m took care of all my needs, gave me a great deal, handled an issue after the sale with a better outcome than I anticipat More

by Lisa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Berger
Report | Print
Sep 09, 2023 -

Serra Ford Rochester Hills responded

Hi Lisa, thank you for your wonderful response to the quality of service our Staff provides! If there is anything else we can do to assist you, please let us know! Take care!

July 15, 2023

MIKE AND ALL THE TEAM WORK TOGETHER TO MAKE ME A VERY HAPPY AND SATIFIED CUSTOMER. More

by b.w.jones
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
KRISTINA IN FINANICE, Matt Weyers, James Dluzynski, Michael LaRose
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Sep 07, 2023 -

Serra Ford Rochester Hills responded

Hello, we are happy we could make your experience a positive one! At Serra Ford Rochester Hills, we value our customers and we look forward to seeing you on your next visit. Take care!

July 08, 2023

Kathy and the team were great. Once we figured out which vehicle the process went seamless. More

by ANuge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Hone
Report | Print
Sep 13, 2023 -

Serra Ford Rochester Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Serra Ford Rochester Hills, we value our customers and we look forward to seeing you on your next visit. Take care!

July 04, 2023

The experience working with Amanda was good. We were able to make the decision quickly. More

by asuri52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Cantin
Report | Print
Sep 07, 2023 -

Serra Ford Rochester Hills responded

Hello, we are happy we could make your experience a positive one! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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