Serra Ford Rochester Hills

They found the car I wanted and did a dealer trade for it in one day. Completing the purchase paperwork was fast and easy. My sales person, Norman, was very helpful and he even drove my proof of onsurance to in one day. Completing the purchase paperwork was fast and easy. My sales person, Norman, was very helpful and he even drove my proof of onsurance to my house when I accidentally left it behind. This dealership is very efficient. More

Excellent communication and service . Vehicle clean. Sales people wete fantastic Bailey and Natalie. Wiil return when this kease is up Vehicle clean. Sales people wete fantastic Bailey and Natalie. Wiil return when this kease is up More

Great service my sale person Amanda know her business very well. Love my New Car❤️ very well. Love my New Car❤️ More

Brad took the time to explain and set up all the new settings for the new 2023 Escape. And went over all the features of this suv. This was a wonderful experience and Brad does a great job with his settings for the new 2023 Escape. And went over all the features of this suv. This was a wonderful experience and Brad does a great job with his teaching. For the life of me I do not know how Brad can remember how each car computer system’s operates. Each car has some different settings to deal with and Brad has mastered all of them extremely well. Thanks for all you do for your FORD customers. More

Very good experience working with Brad. He took his time to explain all the features on our 2020 Ford Edge Titanium. All the paperwork was presented in a timely manner. Thank you He took his time to explain all the features on our 2020 Ford Edge Titanium. All the paperwork was presented in a timely manner. Thank you More

I had interest in replacing my GMC Sierra with a new F150 however didn’t have a plan to sell my current vehicle and wasn’t sure I’d get what I needed to make it make sense. Norman invited me in to check out however didn’t have a plan to sell my current vehicle and wasn’t sure I’d get what I needed to make it make sense. Norman invited me in to check out some trucks and appraise my current truck. They gave me a very fair offer and the new line up of F150s were incredible! I was fairly particular about what I wanted, and given the higher trim level and color I was looking for was a hard find, Norman got to work and found me exactly what I wanted. Everyone I came in contact with was very courteous and welcoming and the whole process was low pressure. Safe to say I’m very happy with my new truck and I know where I’ll go if I ever need to replace it! More

Great and friendly service. Mike did everything possible to get me what I wanted and at the price I needed. Mike did everything possible to get me what I wanted and at the price I needed. More

I’ve been dealing with what is now Serra Ford for almost 30 years of excellent in both sales and service. Also, they were very considerate when notifying us of Bruce passing away. 30 years of excellent in both sales and service. Also, they were very considerate when notifying us of Bruce passing away. More

I was having difficulties with online payment setup due to another employee's paperwork mistake, but with Rachel's active help, I was able to solve the setup problem. She did not overlook the difficulties to another employee's paperwork mistake, but with Rachel's active help, I was able to solve the setup problem. She did not overlook the difficulties of the customer and helped me to the end. More

They went the extra mile to get me into the Escape I wanted! Amanda was very helpful wanted! Amanda was very helpful More