Serra Ford Rochester Hills

I had a excellent experience at Serra Ford of Rochester Hills ,Rachel Kupke was professional and accommodating. I will definitely consider Serra Ford of Rochester Hills in future, if and when I need a ne Hills ,Rachel Kupke was professional and accommodating. I will definitely consider Serra Ford of Rochester Hills in future, if and when I need a new vehicle, thank you. More

I am almost 81 years old. My experience with sales, Michele Dargis and finance, Alex Arnold is the best ever in my 65 years of driving. I traveled all the way from Alabama to My experience with sales, Michele Dargis and finance, Alex Arnold is the best ever in my 65 years of driving. I traveled all the way from Alabama to purchase a Mustang Dark Horse. I would recommend Serra to anyone seeking to purchase a vehicle. Every detail from the the start of the sale,, the spotless new car and the financial closure was exceptional. Thank you Serra for putting together an exceptional team. Don Groves PS. Thank you Juan for the spotless car. More

Great service and dealership! Friendly and helpful sales people. Looking forward to working with them again. Friendly and helpful sales people. Looking forward to working with them again. More

Great deal and very attentive salesperson. I had never purchased a car from a dealership before and they took the time to explain everything to me. Excellent customer service. I had never purchased a car from a dealership before and they took the time to explain everything to me. Excellent customer service. More

Cheyenne knew every answer to my questions. It was a pleasure to deal with her. It was a pleasure to deal with her. More

The dealership was very easy to get to and Carrie was amazing at helping me find the perfect car for me amazing at helping me find the perfect car for me More

HEADS-UP ON BATTERY REPLACEMENT . ... Just in case you were looking to by a replacement battery. I needed to replace my Ford battery, so I called Serra Ford in Rochester. Told him what ... Just in case you were looking to by a replacement battery. I needed to replace my Ford battery, so I called Serra Ford in Rochester. Told him what model/number I need, and he said they have plenty of that one in stock. So, I dropped by to pick one up. I noticed it was manufactured 6 months ago. I questioned why it was 6 months old and he told me they don't sell a lot of batteries, but that it does comes with a full replacement warranty (not pro-rated). He could only find this newest battery in stock being 6 months old ... the rest in stock were of same manufacturer date or older. I ended up buying this as I only need a battery for the next 3 years and the fact it comes with a good warranty works for me. Installed in car and it starts right up. Only reason for 3 -star rating is a Ford Dealer should have batteries replenished/updated more often. Selling 6-month-old or older batteries doesn't seem right. More

Michele our sales associate was so wonderful and helped us buy the right vehicle. We are very happy with Ford Explorer-2024 us buy the right vehicle. We are very happy with Ford Explorer-2024 More

Mike Brown is amazing ! Would recommend him to everyone I know ! Will only buy my Ford vehicles from Mike. Would recommend him to everyone I know ! Will only buy my Ford vehicles from Mike. More

Excellent experience! Caring, knowledgeable people both Sales and Service. They went above and beyond to make ordering my new vehicle a great experience. Caring, knowledgeable people both Sales and Service. They went above and beyond to make ordering my new vehicle a great experience. More