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Serra Ford Rochester Hills

Rochester Hills, MI

4.8
1,262 Reviews

2890 South Rochester Road

Rochester Hills, MI

48307

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Showing 1,262 reviews

July 09, 2024

Jeremy Randolph was professional and accommodating. Made the whole buying process go very quick and easy. More

by greg
Recommend Dealer
Yes
Employees Worked With
Jeremy Randolph
Jul 10, 2024 -

Serra Ford Rochester Hills responded

Hi Greg, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

July 09, 2024

ALL my needs were met the sale person was very helpful and courteous and knowledgeable and well prepared More

by guadagnino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Norman Shaya, James Dluzynski
Jul 11, 2024 -

Serra Ford Rochester Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

June 27, 2024

I had a excellent experience at Serra Ford of Rochester Hills ,Rachel Kupke was professional and accommodating. I will definitely consider Serra Ford of Rochester Hills in future, if and when I need a ne More

by David
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel Kupke
Jul 10, 2024 -

Serra Ford Rochester Hills responded

Hello David, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

June 22, 2024

I am almost 81 years old. My experience with sales, Michele Dargis and finance, Alex Arnold is the best ever in my 65 years of driving. I traveled all the way from Alabama to More

by Don
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michele Dargis(Sales), Alex Arnold(Finance), Juan(Detail)
Jun 23, 2024 -

Serra Ford Rochester Hills responded

Hi Don, your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

Jun 23, 2024 -

Don responded

Thank you for your quick recognition of my response. Please let your team know how proud I am of each one of them. I thank the Serra Ford organization for putting together such an awesome group. With Respect, Don Groves

Jun 23, 2024 -

Don responded

Please see previous response. Thank you.

June 15, 2024

Great service and dealership! Friendly and helpful sales people. Looking forward to working with them again. More

by amesr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Norman Shaya
Jun 29, 2024 -

Serra Ford Rochester Hills responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

June 14, 2024

Great deal and very attentive salesperson. I had never purchased a car from a dealership before and they took the time to explain everything to me. Excellent customer service. More

by fourboise
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle
Jun 16, 2024 -

Serra Ford Rochester Hills responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 09, 2024

Cheyenne knew every answer to my questions. It was a pleasure to deal with her. More

by Walkerrick457
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cheyenne Wroblewski
Jun 11, 2024 -

Serra Ford Rochester Hills responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 26, 2024

The dealership was very easy to get to and Carrie was amazing at helping me find the perfect car for me More

by tezthejedi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carrie Atkinson-Tuttle
May 27, 2024 -

Serra Ford Rochester Hills responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

May 16, 2024

HEADS-UP ON BATTERY REPLACEMENT . ... Just in case you were looking to by a replacement battery. I needed to replace my Ford battery, so I called Serra Ford in Rochester. Told him what More

by troy-computers
Recommend Dealer
Yes
Employees Worked With
Nate Lord
May 23, 2024 -

Serra Ford Rochester Hills responded

Troy-computers, thank you for sharing your honest feedback. To clarify for everyone, the battery date is a manufacturing date. I could order a battery today from the manufacturer and still get the same date of manufacturing. Rest assured the warranty is from the date of sale on the battery not the manufacturer date. Ford stands behind its warranty and builds long lasting batteries. If you have any further questions you can reach out to me directly @248-844-2057

May 13, 2024

Michele our sales associate was so wonderful and helped us buy the right vehicle. We are very happy with Ford Explorer-2024 More

by madhu.thonta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michele at Serra Ford, RHills
May 15, 2024 -

Serra Ford Rochester Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!