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Serra Ford Rochester Hills

Rochester Hills, MI

4.8
1,263 Reviews

2890 South Rochester Road

Rochester Hills, MI

48307

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Showing 1,263 reviews

March 07, 2020

Be careful when I bought a used vehicle there, when it was Huntington Ford, they had me sign paperwork showing I declined warranty coverage, only to add coverage of $2,500. The same people are still ther More

by dmorrison6291
Recommend Dealer
No
Employees Worked With
Kathy Hone
Mar 14, 2020 -

Serra Ford Rochester Hills responded

Hey Daniel, I checked into you account and if you did sign a paper that said you have no warranty, that was in error. You do have a warranty on the Jeep that goes until 91,134 miles or 5/24/2023. You can take it to a Jeep store and they will contact us to get the coverage. We work well with Rochester Hills Chrysler, Jeep, Dodge or you can bring it here and we will take it there for you. Sorry for any confusion on weather you have a warranty or not. Kathy Hone 248-844-2074.

March 04, 2020

A Great Ford dealership for both sales and service I’ve been purchasing or leasing vehicles from this dealership since 1990. My experience with this new owner Serra in leasing my new car / turning in More

by jschryer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Bommarito
Mar 05, 2020 -

Serra Ford Rochester Hills responded

Thank you for taking some time to leave this kind review! We look forward to seeing you again!

March 02, 2020

Took time with me and had wonderful patients. Dan Saunders is truly the BEST! he is so kind steps out of his box to make everything right. We always look for Dan when we need anything. Thank yo More

by gibbs03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Saunders
Mar 03, 2020 -

Serra Ford Rochester Hills responded

Thank you so much Bob and Deb! We look forward to seeing you again!

February 28, 2020

Greg was so nice to work with!He was nice NOT pushy and Greg was so nice to work with! He was nice NOT pushy and I got the car I wanted ! I feel I can trust this place , so I hope this car turns out great More

by Shannonashley2424
Recommend Dealer
Yes
Employees Worked With
Greg Singh
Feb 28, 2020 -

Serra Ford Rochester Hills responded

Thank you so much! We hope to see you again in the future!

February 10, 2020

Great location.....The sale went smooth and quick just like I like it. Kathy was a joy to work with and I’m sure I’ll be back for our next car. More

by tiatonna
Recommend Dealer
Yes
Employees Worked With
Kathy Hone
Feb 10, 2020 -

Serra Ford Rochester Hills responded

Thank you very much! We love Kathy too!

February 07, 2020

Kathy and Dave in used cars did a great job for me! They added a tonneau cover bed liner and repaired minor damage to my truck at no additional cost. I had a really great experience with the entire deale More

by dgraham
Recommend Dealer
Yes
Employees Worked With
Kathy Hone
Feb 10, 2020 -

Serra Ford Rochester Hills responded

Thank you so much! We hope to see you again in the future!

February 04, 2020

Used car with Greg Zytowski Greg Zytowski was very professional and helpful with my used car purchase. I would definitely recommend him to a friend. He answered all my questions More

by Ambakos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Zytowski
Feb 07, 2020 -

Serra Ford Rochester Hills responded

Thank you for leaving this kind review! We love Greg too!

January 31, 2020

Kathy Hone really went above and beyond when looking for just the right vehicle for my 81 year old mother. She gets my full endorsement and I would definitely look her up for future needs. More

by Colleen W.
Recommend Dealer
Yes
Employees Worked With
Kathy Hone
Jan 31, 2020 -

Serra Ford Rochester Hills responded

Thank you for taking the time to leave this kind review! We hope to see you again in the future!

January 29, 2020

This dealership transferred from Huntington but some of same sales people are there and management. That being said avoid Greg Zytowski in used car sales not trustworthy or honest. I've called a couple tim More

by Cmgofmisprint
Recommend Dealer
No
Employees Worked With
Greg Zytowski
Mar 14, 2020 -

Serra Ford Rochester Hills responded

I am so sorry for your experience here. I may be able to help you. Please contact me at 248-844-2029 or melissa.levi@serrafordrh.com. Melissa Levi - Sales Customer Care

January 23, 2020

What a car buying experiance should be I had the best experience buying a car at Serra Ford with Greg Zytowski. From the moment I met Greg, I knew he wanted to give me the best deal that More

by Lorrie Vassallo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Zytowski
Jan 23, 2020 -

Serra Ford Rochester Hills responded

Thank you so much Lorrie! We love Greg too! We hope to see you again in the future!

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