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Serra Ford Rochester Hills
Rochester Hills, MI
1,260 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,260 reviews
March 01, 2021
Kathy Hone is great to wotk with. i reviewed the truck twice and she was gracious both times, ensuring that the vehicle eas available. we did not purchse as a friend gave us a vehicle to meet our needs twice and she was gracious both times, ensuring that the vehicle eas available. we did not purchse as a friend gave us a vehicle to meet our needs More
by clausonmike
Employees Worked With
Kathy Hone
February 03, 2021
I have had my truck in for service 3 times, each time John my service advisor was incredible. John was responsive, kept me in the loop. My truck is my business, no truck no work. John went out of his way John my service advisor was incredible. John was responsive, kept me in the loop. My truck is my business, no truck no work. John went out of his way to get me a truck for loaner. Highly recommended Serra Ford! More
by Don the Home Inspector
Employees Worked With
John Locher
January 29, 2021
Called to tell me my car was ready at 1:30 and I’ve been sitting in the dealership “lounge” waiting for over an hour. Just what I want to do with a pandemic raging in Michigan. Doesn’t value my time as a sitting in the dealership “lounge” waiting for over an hour. Just what I want to do with a pandemic raging in Michigan. Doesn’t value my time as a customer - I would not recommend having your vehicle serviced here and would recommend your Ford service business to another dealership next time. More
by Dominic L.
Employees Worked With
Jeff
January 08, 2021
I have worked with Bob Branni for years and trust him implicitly because he always puts the customers needs first. He is the ultimate professional, very gracious with this time, and always treats you li implicitly because he always puts the customers needs first. He is the ultimate professional, very gracious with this time, and always treats you like royalty. More
by Shari Purdie
Employees Worked With
Bob Brani
December 07, 2020
Excellent customer service. Woody was very easy to work with and a tremendous help in the buying process. Easy to set up delivery. Will definitely recommend! with and a tremendous help in the buying process. Easy to set up delivery. Will definitely recommend! More
by Jlfrede2
Employees Worked With
Woody Woodson
March 24, 2020
Excellent place! Kathy Hone was extremely helpful and even picked a few cars for me to look at that I hadn't originally thought about, and all fit the criteria I was s Kathy Hone was extremely helpful and even picked a few cars for me to look at that I hadn't originally thought about, and all fit the criteria I was shopping for. Would definitely recommend her, she was very nice and super helpful! More
by noodles36
Employees Worked With
Kathy Hone
March 07, 2020
Pleasant to Deal With Angelo met and exceeded all expectations! I only come back to this dealership because of Angelo! Thank you Angelo for taking the time to take care of Angelo met and exceeded all expectations! I only come back to this dealership because of Angelo! Thank you Angelo for taking the time to take care of me. More
by Pontiac Ceiling & Partition
Employees Worked With
Angelo Giordimaina
March 07, 2020
Be careful when I bought a used vehicle there, when it was Huntington Ford, they had me sign paperwork showing I declined warranty coverage, only to add coverage of $2,500. The same people are still ther was Huntington Ford, they had me sign paperwork showing I declined warranty coverage, only to add coverage of $2,500. The same people are still there, very dishonest. More
by dmorrison6291
Employees Worked With
Kathy Hone
March 04, 2020
A Great Ford dealership for both sales and service I’ve been purchasing or leasing vehicles from this dealership since 1990. My experience with this new owner Serra in leasing my new car / turning in I’ve been purchasing or leasing vehicles from this dealership since 1990. My experience with this new owner Serra in leasing my new car / turning in my old lease went seamlessly. My salesman Jim Bommerito is very knowledgeable and personable. I first bought a vehicle from Jim about 2000 and have sought out his expertise and professionalism in buying or leasing our vehicles ever since. More
by jschryer
Employees Worked With
Jim Bommarito
March 02, 2020
Took time with me and had wonderful patients. Dan Saunders is truly the BEST! he is so kind steps out of his box to make everything right. We always look for Dan when we need anything. Thank yo Dan Saunders is truly the BEST! he is so kind steps out of his box to make everything right. We always look for Dan when we need anything. Thank you Dan for making everything a good experience for us. We always look to Dan when our car lease is up etc. He takes care of our needs. Regards, Bob & Deb More
by gibbs03
Employees Worked With
Dan Saunders
