Serra Ford Rochester Hills

This is the 2nd time we have purchased a car from Bob Brani @ Serra Ford and found him to be helpful, honest and excellent at his job. He makes the whole process seamless. Thank you for the top notch se Brani @ Serra Ford and found him to be helpful, honest and excellent at his job. He makes the whole process seamless. Thank you for the top notch service again! More

This is my 2nd review in 2 weeks. A few days after I purchased my Used car at Serra Ford I detected a issue,called them,they said"bring it in and we will check it out. Took my car in, gave me a loaner, purchased my Used car at Serra Ford I detected a issue,called them,they said"bring it in and we will check it out. Took my car in, gave me a loaner, called & texed me with updates during the duration. 100% resolved the problem, double checked EVERYTHING on the car.No other issues.Whether you need purchase a new, used car, or repairs. I HIGHLY RECOMMEND SERRA FORD. 100% SATISFACTION!!! More

I recently purchased a 2018 Ford Mustang convertible from Mike Kopp. Not only am I thrilled with the car, I was also thrilled with the wonderful and attentive service I got from Mike. It was by far the best Mike Kopp. Not only am I thrilled with the car, I was also thrilled with the wonderful and attentive service I got from Mike. It was by far the best auto purchase experience I have ever had. Keep up the good work Mike! Wayne Bonus More

Kathy Hone is great to wotk with. i reviewed the truck twice and she was gracious both times, ensuring that the vehicle eas available. we did not purchse as a friend gave us a vehicle to meet our needs twice and she was gracious both times, ensuring that the vehicle eas available. we did not purchse as a friend gave us a vehicle to meet our needs More

I have had my truck in for service 3 times, each time John my service advisor was incredible. John was responsive, kept me in the loop. My truck is my business, no truck no work. John went out of his way John my service advisor was incredible. John was responsive, kept me in the loop. My truck is my business, no truck no work. John went out of his way to get me a truck for loaner. Highly recommended Serra Ford! More

Called to tell me my car was ready at 1:30 and I’ve been sitting in the dealership “lounge” waiting for over an hour. Just what I want to do with a pandemic raging in Michigan. Doesn’t value my time as a sitting in the dealership “lounge” waiting for over an hour. Just what I want to do with a pandemic raging in Michigan. Doesn’t value my time as a customer - I would not recommend having your vehicle serviced here and would recommend your Ford service business to another dealership next time. More

I have worked with Bob Branni for years and trust him implicitly because he always puts the customers needs first. He is the ultimate professional, very gracious with this time, and always treats you li implicitly because he always puts the customers needs first. He is the ultimate professional, very gracious with this time, and always treats you like royalty. More

Excellent customer service. Woody was very easy to work with and a tremendous help in the buying process. Easy to set up delivery. Will definitely recommend! with and a tremendous help in the buying process. Easy to set up delivery. Will definitely recommend! More