Serra Ford Rochester Hills

Terrible experience with these guys from the start. They use below the belt tactics that would make you puke. I wanted to lease a 2013 Focus and Bob Davis was the sales person I spoke with. We agreed to a use below the belt tactics that would make you puke. I wanted to lease a 2013 Focus and Bob Davis was the sales person I spoke with. We agreed to a price of $212/month and we shook hands on it and made a down payment of $200 to secure the deal in addition to another $2100 in down payment charges once I got the keys. I asked for a signed document of what we agreed on but was told I had nothing to worry and to come back in 3 days as the car was being brought in from another dealership. The day I come back to pick up the car, these idiots tell me my monthly charge is $217. I asked the sales guy how this number changed and he said they had to factor in the nut for my alloy wheels and that he had forgotten about it. How convenient! I demanded they address the situation before I make any more payments, after which, the best they could give me was one free oil change and a voucher for a one time trial of a car wash nearby. I was tired of negotiating after a long day at work, and I unfortunately gave in. Things got even better, when the new car of just 2 months and 2700 miles started making loud rattling noises every time I drive. The transmission was acting funny too in low gear. They kept my car overnight and gave me a rental car (which they should as the Ford company pays for that). What I get is a tiny Fiat 500, not even a car of comparable size like the 2L Focus. When I returned the rental car the next day, I'm told that I pay the service tax on the car. Now why would I pay anything on the rental car when the only reason that brought me to the service center is loud rattling in the new car? Megan at the Service Center then informs me that the next time my car is held overnight, I'd need to sign up for their car rental program and I wouldn't be getting free rentals anymore. Like xxx! Brand new car and if it gives issues, you will not assume liability or honor Ford's warranty support? So I go back and discuss this with the salesperson Bob, and he gives me this alternate story of how Huntington is paying for the rental and not Ford, which I know is xx. He then says he'd call his manager to explain things to me and makes me wait 20 minutes at his desk, with no sign of anyone. When I realized no one would come forward to address this xx on the rental cars, I walked out of there and reported these jerks to Ford Customer Care. Never going back again. More

Very Helpful and honest! Answered all my questions! Tonya was so good at what she does, I called my friend and told him that he HAD to go and lease a car from her was so good at what she does, I called my friend and told him that he HAD to go and lease a car from her More

Once again Huntington Ford has fell very short on having any decent customer service. After several bad treatments there I found myself in a pinch and felt as though they would be able to help. My 2010 Fusi any decent customer service. After several bad treatments there I found myself in a pinch and felt as though they would be able to help. My 2010 Fusion... Still under warranty... Had its sunroof break in the open position as the rain was moving in. My current, very well equipped dealer in Lake Orion told me to come right in to get it closed but I could not out run the rain. I contacted Huntington Ford and explained the situation to them. The very rude service advisor on the phone advised me they were very busy and might be able to look at it later if I could drop it off. I was not looking for a fix that day, just help to get my wide open sunroof closed. A simple request of any human being that owns a car with a sunroof in the rain. I was told that they would not look at it. Nothing, no help. Right on par. I contacted Skalnek Ford who was also booked up all day and was told to bring it right in. I also called Lincoln of Troy who made time to see my fusion to close my sunroof until I could have it fixed. Huntington Ford still has the WORST customer service I have ever dealt with at any dealership of any car make I have ever been to. I highly reccomend driving the few extra miles north to Lake Orion More

This is my second car purchased at Huntington Ford with Shawn Burchi as my sales rep. Shawn is fantastic. She is very personable with such a pleasant and most friendly personality to work with and very h Shawn Burchi as my sales rep. Shawn is fantastic. She is very personable with such a pleasant and most friendly personality to work with and very helpful with your needs. Being a woman, I would much rather work with a woman sales rep and I'm very comfortable with Shawn, she is wonderful. More

Tonya was very professional and helpful in selecting a used vehicle after an accident that totalled the previous car. Tonya searched for the proper vehicle and then helped us woth the financing and ultima used vehicle after an accident that totalled the previous car. Tonya searched for the proper vehicle and then helped us woth the financing and ultimate purchase. She was a very pleasant and knowledgeable persone to work with. She arranged a specific time for the delivery of the car and made sure the vehicle was in excellent condition for us. We highly recommend Tanya and will clearly pass her name on to others seeking an excellent auto purchase experience. More