Serra Ford Rochester Hills

Once again Huntington Ford has fell very short on having any decent customer service. After several bad treatments there I found myself in a pinch and felt as though they would be able to help. My 2010 Fusi any decent customer service. After several bad treatments there I found myself in a pinch and felt as though they would be able to help. My 2010 Fusion... Still under warranty... Had its sunroof break in the open position as the rain was moving in. My current, very well equipped dealer in Lake Orion told me to come right in to get it closed but I could not out run the rain. I contacted Huntington Ford and explained the situation to them. The very rude service advisor on the phone advised me they were very busy and might be able to look at it later if I could drop it off. I was not looking for a fix that day, just help to get my wide open sunroof closed. A simple request of any human being that owns a car with a sunroof in the rain. I was told that they would not look at it. Nothing, no help. Right on par. I contacted Skalnek Ford who was also booked up all day and was told to bring it right in. I also called Lincoln of Troy who made time to see my fusion to close my sunroof until I could have it fixed. Huntington Ford still has the WORST customer service I have ever dealt with at any dealership of any car make I have ever been to. I highly reccomend driving the few extra miles north to Lake Orion More

This is my second car purchased at Huntington Ford with Shawn Burchi as my sales rep. Shawn is fantastic. She is very personable with such a pleasant and most friendly personality to work with and very h Shawn Burchi as my sales rep. Shawn is fantastic. She is very personable with such a pleasant and most friendly personality to work with and very helpful with your needs. Being a woman, I would much rather work with a woman sales rep and I'm very comfortable with Shawn, she is wonderful. More

Tonya was very professional and helpful in selecting a used vehicle after an accident that totalled the previous car. Tonya searched for the proper vehicle and then helped us woth the financing and ultima used vehicle after an accident that totalled the previous car. Tonya searched for the proper vehicle and then helped us woth the financing and ultimate purchase. She was a very pleasant and knowledgeable persone to work with. She arranged a specific time for the delivery of the car and made sure the vehicle was in excellent condition for us. We highly recommend Tanya and will clearly pass her name on to others seeking an excellent auto purchase experience. More

I was driving home one morning from working second shift at our warehouse at 4am and pulled into a McDonald drive-thru and heard a commercial that sounded like it was meant just for me. It was Tonya's wrif at our warehouse at 4am and pulled into a McDonald drive-thru and heard a commercial that sounded like it was meant just for me. It was Tonya's wrif commercial telling all 3rd shift employes that were looking for new or used vehicles to give her a call and she would take the hassle out of buying their vehicle. I frantically looked for my cell to input the number as fast as possible. I had been to 6 other dealerships in the past 3 months trying to get a new or used car since my truck needed to be given to my little brother so he could have a vehicle for college. I had been turned down or not taken seriously at any of the other dealerships whether it be my age or lack of credit. After talking with Tonya and figuring out what i was looking for she sent me emails of all the cars/trucks i was interested in with all the information i wanted, since their dealership was about an hour away. After 2 weeks or so of phone calls back and forth we ran into a snag with my lack of credit again. Then one day i got a call from her which i figured was going to be just like the others saying she was going to be unable to approve me for any type of loan and good luck in my search. For some reason that phone call went a little differently telling me i was approved for a brand new 2012 fusion. I couldn't believe it, took everything i had not to scream in joy while on the phone. We got everything set up and i went in on a Friday and walked out with my new car in less than an hour. I still have no idea how she was able to get me into my car but it was her dedication and willingness to help me make it happen that has changed my life. It sounds silly but she didn't just help me out that day, shes allowed baby bro to continue on his path in life and attend the college of his dreams. There are very few people that i would hold in as high regard as Tonya. Thank you Tonya for caring and being as helpful as you were i don't know how to ever repay you for what you did for me that day but maybe this review is a start. I would recommend Tonya without a doubt to anyone looking for a new/used vehicle simply because of her personality, work ethics, and her ability to get things done. Thanks again, i wont forget this. More

Bad experience here. Went in for 29.00 oil change and tire rotation. Bottom line they recommend services that don't need to be done hands down. They had a bad attitude. Watch yourself here!!! tire rotation. Bottom line they recommend services that don't need to be done hands down. They had a bad attitude. Watch yourself here!!! More

I am a returning customer cause he is always willing to help get me what i want and need in my price range. He always makes sure that im happy with what i purchased after the sale. I can always call him if help get me what i want and need in my price range. He always makes sure that im happy with what i purchased after the sale. I can always call him if i have a question about my car.He is always there when i need him. Im so glad he is my sales guy he is the best sales guy in town. He will work with anyone no matter what. He got my friend and car as well. She always talks about him and how helpful he was to her. He is always helpful to me. More

GREAT SALES PERSON---went all out for us. We plan to bring our family here and tell all our friends about the way we were treated. We are passing out cards with Tonya's name because we are so happy with bring our family here and tell all our friends about the way we were treated. We are passing out cards with Tonya's name because we are so happy with her . More

The entire service expierence everytime I return to Huntington Ford in Rochester Hills Michigan is unlike any other dealer. Their sense of urgency for your saftey,time,expense, and over all well being Huntington Ford in Rochester Hills Michigan is unlike any other dealer. Their sense of urgency for your saftey,time,expense, and over all well being is 2nd to none. Each service advisor takes the time to listen to your concerns, for instance Matt Weyers listened to my long explanation of a transmission update on my 2010 Ford Fusion which unfortunately took to Elder Ford in Troy because of location to a work function, I was promised a ride to a location near Elder while they did the update to my Fusion, well apparently you have to track down the shuttle driver yourself at Elder, unsuccessfull, I walked to my destination, when I picked my car up later, the transmission was far worse than when I brought it in. I tried to explain to the service advisor my concerns about the changes in my shift pattern, his response to me (not knowing I was a former licensed mechanic in the state of Michigan before I recieved my Bachelors in Electrical Engineering) was that the new updates had to get used to my driving pattern. I stressed my concern that there was more to the changes in my transmission. I asked did anyone test drive or check for leaks ? He assured that evrything was done and sent me on my way. Well the next day the shifting appeared to be getting worse so I called Matt Weyers up at Huntington Ford,he looked up my information and explained I had rental car coverage on my plan,( which Shawn Burchi explained to me when I purchased my Fusion from her, I would not hesitate to look up Shawn on your next Lease or purchase) I had forgotten this until Matt explained my options. We all no having a safe reliable car is a must in the Metro Detroit area. So later that day Matt called with confimation of a rental car, I dropped off and picked up my rental in a matter of minutes ! The next day Matt called and updated me on the Fusion, he said " your fuild was extremely low, from a axel shaft seal that was leaking (You think Elder Ford would have caught this 2 days prior when they said they checked all theses things ! ). By the way the axel shaft & seal are recall items. Returned to drop off rental and pick up my Fusion, while waiting for the car to get washed and brought up, I stuck my head in Shawn Burchi's office to say hello, she asked if everything was ok ? before I could say anything my freshly cleaned Fusion was pulled up right outside her window. SO the only dilemas I have with Huntington is Buy or Lease LOL, and Shawn has all the knowledge for both and a outstanding service department behind her ! So thank you Huntington Ford you have a customer for life ! So after you buy or lease your car from Shawn Burchi, visit Matt, Meagen,or Greg in service and have no worries. Regards Happy Ford Fusion owner John Cribbs More

My experience with Huntington Ford was by far the best car buying experience I have had in many years. Christinia and Jim B. were very professional and provided execellent service. I had a unique situat car buying experience I have had in many years. Christinia and Jim B. were very professional and provided execellent service. I had a unique situatio and they were able to navigate throught my purchase without any issue. I would recommend Huntington Ford to anyone interested in purchases a car. Thank you Huntington Ford!!! More

when i first walked into the dearlership. i was greeted by tonya murray. i knew she was the salesperson i was going to work with since she had made her way from the other side of the room to come and ask m by tonya murray. i knew she was the salesperson i was going to work with since she had made her way from the other side of the room to come and ask me if i needed any help. i also wanted to thank tonya for making sure i cleaned out my trade in and that i didnt leave any cd's in the stereo. if i were to buy another ford. i would make sure i go back to tonya. thanks again tonya More