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Serra Ford Rochester Hills

Rochester Hills, MI

4.8
1,274 Reviews

2890 South Rochester Road

Rochester Hills, MI

48307

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Showing 1,274 reviews

November 21, 2013

Unlike the other dealerships I dealt with, the folks at Huntington were not pushy. I asked questions, they answered them. Nobody pestered me to come in and buy a vehicle. I like that. More

by Klazbah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Malouf, Anastasia Savina
Mar 25, 2019 -

Serra Ford Rochester Hills responded

Thank you so much!

November 15, 2013

Everyone involved in the transaction were very friendly and helpful in making my decision to lease a new car a pleasant one. Awesome customer service. More

by PatriciaErin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tonya Murray
Mar 29, 2019 -

Serra Ford Rochester Hills responded

Thank you so much!

November 14, 2013

Great dealership. From sales finance guy and service dept. Tonya Murray is excellent and very easy to work with through the whole sale experience. I have been to many dealerships and this will be mine f More

by F150 ecoboost
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tonya Murray , Tonya Murray
Mar 29, 2019 -

Serra Ford Rochester Hills responded

Thank you so much!

November 06, 2013

Reluctant to return to dealership for service, I contacted my selling dealer regarding the wear issue on my tires. Not only did I get an awesome price on 4 tires, I was informed of an updated part o More

by Token
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Weyers , Matt Weyers
Mar 29, 2019 -

Serra Ford Rochester Hills responded

Thank you very much!

October 28, 2013

I was very tough with Megan Stiffler at Huntington Frod and was a little abrupt with her because I know a lot of brake material engineers at Ford and doubted her comments. She was right on, cordial and non More

by Funkytown599
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan Stiffler
Mar 29, 2019 -

Serra Ford Rochester Hills responded

Thank you so very much!!

October 25, 2013

The shuttle service is completely unreliable. I waited over 2.5 hours from the time I called until the shuttle service came to pick me up from work. No indication it would take longer than usual. This was More

by koobng
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not individual issue
Nov 12, 2013 -

Serra Ford Rochester Hills responded

Huntington Ford wrote on 10/30/2013 11:51:55 AM: Thank you for your comments regarding our service shuttle. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I did speak with our shuttle driver about your specific day. There were many things that took place that afternoon, which were not normal, including heavy traffic due to a car accident. Although our shuttle is a complimentary service, we do strive to make every effort to pickup and deliver our customers in a timely fashion. I have implemented a change in communication from our shuttle to our service management staff in these rare instances when delays are present. Please contact me at your earliest convenience to discuss this matter more in detail. Thank you for your time and consideration. Sincerely, David Duncan Fixed Operations Manager Huntington Ford, Inc. 248-844-2057 dduncan@huntingtonford.com

October 22, 2013

My parents and I went in to this dealership a couple of months ago to purchase a new car, and we were fortunate enough to work with Tonya. She was extremely helpful and attentive to my parents and myself t More

by mdclark314
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tonya Murray
Mar 29, 2019 -

Serra Ford Rochester Hills responded

Thank you so much!

October 16, 2013

I located the car I purchased on the Huntington Ford lot on Sunday evening. I called Shawn on Monday and the rest is history. Couldn't have been easier. She had the car ready for me to test drive when I More

by owocmur52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Burchi
Apr 10, 2019 -

Serra Ford Rochester Hills responded

Thank you so much! We love Shawn too!

October 14, 2013

Greg was so helpful and patient. He knew exactly what I was looking for in a used car. For months he kept my information while keeping an eye out for me. Once he felt he had the right one, he called. Su More

by jgbena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Zytowski
Apr 10, 2019 -

Serra Ford Rochester Hills responded

Thank you so much! We love Greg too!

October 06, 2013

I had the best car experience in my 35 years of driving at Huntington Ford. I was looking to surprise my wife for her 50th Birthday. I looked on line and found the perfect vehicle at their dealership. I More

by edochnal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tread Huntington
Apr 10, 2019 -

Serra Ford Rochester Hills responded

Thank you so very much! We are looking forward to seeing you again!

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