Back

Serra Ford Rochester Hills

Rochester Hills, MI

4.8
1,274 Reviews

2890 South Rochester Road

Rochester Hills, MI

48307

Directions

By Type

Showing 1,274 reviews

April 06, 2014

New Car Purchase/Lease Very good dealership and all the sales and service personnel are good to work with and are helpful in answering all the questions. I will recommend th More

by akdharmani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Bommarito, Megan Stiffler, Greg Singh, Dave Watt
Mar 06, 2019 -

Serra Ford Rochester Hills responded

Thank you so much!

April 04, 2014

Lease of a New Escape Jim Bommarito explain all the option I had in leasing my new ford escape. This was very helpful in choosing the lease plan that fit my needs. More

by Aidan1022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Bommarito
Mar 06, 2019 -

Serra Ford Rochester Hills responded

Thank you, we love Jim too!

April 04, 2014

wonderful salesman Jim Bommarito great salesman. this is my third flex leased from Jim Bommarito & each one has been better. I'll always go back to Jim. More

by flexwagon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Bommarito
Mar 06, 2019 -

Serra Ford Rochester Hills responded

Thank you, we love Jim too!

April 02, 2014

Tonya was very considerate of my situation and helped me choose a vehicle that fit my needs. She made sure every thing was in order and that I knew how to use the technology. Her follow up was terrific. More

by novicecarbuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Yezak, Tonya Murray
Mar 06, 2019 -

Serra Ford Rochester Hills responded

This is great to hear, thank you!

March 04, 2014

After coming back to Ford and this dealership, we have been with Sonny several years and for several cars. He has always made the process easy, likeable and professional and almost seamless from car to c More

by 20Ford14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonny Sock
Mar 06, 2019 -

Serra Ford Rochester Hills responded

Thank you!

February 26, 2014

Anastasia is by far THE BEST Car Sales person i have met in my life. Having shopped for quite a while at variety of other Ford and non-ford dealerships in the past, I was lucky to come across Anastasia @ Hu More

by Tolyk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anastasia Savina
Mar 06, 2019 -

Serra Ford Rochester Hills responded

Thank you so much! We hope to see you again in the future!

January 30, 2014

I purchased a 2006 Mercury Mariner for my 18 year old daughter back in June. I bought the vehicle "as-is" after they already inspected the vehicle. I asked them if there was anything wrong with the vehic More

by john5705
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Gorski - Salesman, Tom Gorski
Feb 12, 2014 -

Serra Ford Rochester Hills responded

Thank you for the input on your used vehicle purchase from last June. I was able to look into your transaction and just wanted to share some info regarding our inspection process and your purchase. We inspect each vehicle in order to make a determination as to how much work will be required in order for us to display it on our lot as a “certified” pre-owned vehicle. In some cases, the extent and cost of repairs outweigh the value of the vehicle and we stop the inspection/repair process. We either wholesale those units or allow those vehicles to be purchased “As Is”, which was the case with yours. With all “As Is” vehicles, we fully represent the status of the vehicle and suggest to customers that they take the vehicle under consideration to their own mechanic for an independent evaluation. We also have customers acknowledge and sign documents that the vehicle is being purchased “As Is” and that there can be no warranty provision. In the case of your transaction, all the proper documentation was completed and signed, including a form waiving your opportunity to complete an off-site inspection. In light of your concerns and our willingness to extend customer goodwill, we will be refunding your service diagnosis fee with our dealership.

January 22, 2014

After getting my last lease car from Huntington Ford I decided (foolishly) to shop around for my next car. After checking around at other area Ford dealerships I came running back to Huntington Ford. More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anastasia Savina
Mar 06, 2019 -

Serra Ford Rochester Hills responded

Thank you so much! We hope to see you again in the future!

December 03, 2013

Working with Anastasia on the new lease for the Escape was a pleasure. She made the whole process fro the first discussion to signing on the dotted line easy. She found exactly the car we wanted in a day More

by MathiasWarmbrunn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anastasia Savina
Mar 25, 2019 -

Serra Ford Rochester Hills responded

Thank you!

November 22, 2013

This is the second vehicle we have leased with Jim. He is very helpful and knows the Ford products very well. We have recommended him to many others and they too have gotten vehicles from him. More

by rebasona123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Bommarito
Mar 25, 2019 -

Serra Ford Rochester Hills responded

Thank you!

...
119
...