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Serra Ford Rochester Hills
Rochester Hills, MI
1,260 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,260 reviews
February 20, 2023
I worked with Michael Brown at Serra Ford Rochester Hills, and I was pleased... Michael is very professional, diligent and knowledgeable; it's nice to find a salesperson who actually knows the products Hills, and I was pleased... Michael is very professional, diligent and knowledgeable; it's nice to find a salesperson who actually knows the products and genuinely is trying his best to help the customer. More
by David Belotti
Employees Worked With
Michael Brown
January 30, 2023
Cheyenne and Alex are absolute rockstars! I couldn’t be happier with my purchase, and that I went through Serra Ford! The kindness I was greeted with was everything and more! I can’t thank Ch I couldn’t be happier with my purchase, and that I went through Serra Ford! The kindness I was greeted with was everything and more! I can’t thank Cheyenne and Alex enough for everything they did, going above beyond without question, and how myself and my family were treated. Thank you both for helping me leave with a car I love! Thank you, Thank you, Thank you! More
by Lklauka2018
Employees Worked With
Alex Arnold, Cheyenne Wroblewski
December 30, 2022
My salesman, Mike Brown, is the best! All of the Staff at Serra are friendly and professional. My credit has not been the best, but Mike works things out for me every time! This is the se All of the Staff at Serra are friendly and professional. My credit has not been the best, but Mike works things out for me every time! This is the second time I've gone with Mike, and he is awesome!! I'm so happy with my new 2022 Edge SEL! More
by Jillian Y.
Employees Worked With
Mike Brown
December 30, 2022
After not getting the service I came to expect, I left my old dealership and leased my 8th Ford vehicle with Michael Brown at Serra Ford. Michael found me the vehicle/trim pkg that I wanted, handled a call w old dealership and leased my 8th Ford vehicle with Michael Brown at Serra Ford. Michael found me the vehicle/trim pkg that I wanted, handled a call with Ford Credit about a payment mixup and I closed on my lease today. Can’t say enough good things about my experience! More
by Louisabaccella
Employees Worked With
Michael Brown
December 14, 2022
I am a Lease customer. Scheduled service for body repair, took a month to get an opening. No rental was offered and when I called to inquire no one, out of five contacts ha Scheduled service for body repair, took a month to get an opening. No rental was offered and when I called to inquire no one, out of five contacts has gotten back to me. Serra Ford is too big to care. Don't go here and expect anything but the run around. Horrible way to do business. More
by rdetroit
Employees Worked With
Serra Ford Buick auto body, Dave Bennett, Bob Davis, James Dluzynski
December 13, 2022
Friendly staff and cheerful surroundings. Every one seemed to have a smile on their face! I was greeted promptly and not kept waiting to see a sales person Every one seemed to have a smile on their face! I was greeted promptly and not kept waiting to see a sales person More
by Henryeckfeld123
Employees Worked With
Mike Brown , Bruce Hanon
November 29, 2022
I've been going to Serra Ford for years, and the service is always great. But this year, I had the absolute pleasure of working with salesman Mike Brown. It is rare to find someone that is truly excellent a is always great. But this year, I had the absolute pleasure of working with salesman Mike Brown. It is rare to find someone that is truly excellent at their job, but that's him! He went way above and beyond to help me make a decision about leasing/buying and figured out different scenarios to fit my budget. He sat with me in several vehicles and showed me all of the new features in the car. This was the first time I had a salesperson actually show me so much about my car. I feel like I learned so much in this process, and I will recommend Mike to anyone I know that needs a car. On top of that, he gives his clients flowers and little gifts for your new car. He truly appreciates his clients and is a genuinely nice person. More
by Carly U
Employees Worked With
Michael Brown
October 26, 2022
Huge thank you to Serra Ford and Rachel Kupke for helping my wife and I get into our 2020 EcoSport! Definitely coming back here for our next Ford! my wife and I get into our 2020 EcoSport! Definitely coming back here for our next Ford! More
by jacobabyrd
Employees Worked With
Rachel Kupke
September 29, 2022
Alonso Medina is the best sales person I have ever dealt over the numerous vehicle purchases I have made in my lifetime. He is fair, efficient and goes above and beyond for his customer. over the numerous vehicle purchases I have made in my lifetime. He is fair, efficient and goes above and beyond for his customer. More
by michaelevans3
Employees Worked With
Alonso Medina
