Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serra Ford Rochester Hills
Rochester Hills, MI
1,262 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,262 reviews
March 04, 2023
I highly recommend this sera Ford dealer. I have been with them for more than 10 years. During the period, my family bought 3 Ford vehicles from them. Explorer is my favorite model. We owned I have been with them for more than 10 years. During the period, my family bought 3 Ford vehicles from them. Explorer is my favorite model. We owned one limt edition for 7 years, which never has any car accidents. All my family members love the explore. Explorer is the best. I traded in my old explorer for a ST in Feb. Raven is my new sales lady, she is very friendly and helpful. Thanks raven!! You are the best as well! Love ford and thank all sera ford employees! I referenced my clients and friends to them as well! More
by Shengnan liu
Employees Worked With
Raven Benoit
February 20, 2023
I worked with Michael Brown at Serra Ford Rochester Hills, and I was pleased... Michael is very professional, diligent and knowledgeable; it's nice to find a salesperson who actually knows the products Hills, and I was pleased... Michael is very professional, diligent and knowledgeable; it's nice to find a salesperson who actually knows the products and genuinely is trying his best to help the customer. More
by David Belotti
Employees Worked With
Michael Brown
January 30, 2023
Cheyenne and Alex are absolute rockstars! I couldn’t be happier with my purchase, and that I went through Serra Ford! The kindness I was greeted with was everything and more! I can’t thank Ch I couldn’t be happier with my purchase, and that I went through Serra Ford! The kindness I was greeted with was everything and more! I can’t thank Cheyenne and Alex enough for everything they did, going above beyond without question, and how myself and my family were treated. Thank you both for helping me leave with a car I love! Thank you, Thank you, Thank you! More
by Lklauka2018
Employees Worked With
Alex Arnold, Cheyenne Wroblewski
December 30, 2022
My salesman, Mike Brown, is the best! All of the Staff at Serra are friendly and professional. My credit has not been the best, but Mike works things out for me every time! This is the se All of the Staff at Serra are friendly and professional. My credit has not been the best, but Mike works things out for me every time! This is the second time I've gone with Mike, and he is awesome!! I'm so happy with my new 2022 Edge SEL! More
by Jillian Y.
Employees Worked With
Mike Brown
December 30, 2022
After not getting the service I came to expect, I left my old dealership and leased my 8th Ford vehicle with Michael Brown at Serra Ford. Michael found me the vehicle/trim pkg that I wanted, handled a call w old dealership and leased my 8th Ford vehicle with Michael Brown at Serra Ford. Michael found me the vehicle/trim pkg that I wanted, handled a call with Ford Credit about a payment mixup and I closed on my lease today. Can’t say enough good things about my experience! More
by Louisabaccella
Employees Worked With
Michael Brown
December 14, 2022
I am a Lease customer. Scheduled service for body repair, took a month to get an opening. No rental was offered and when I called to inquire no one, out of five contacts ha Scheduled service for body repair, took a month to get an opening. No rental was offered and when I called to inquire no one, out of five contacts has gotten back to me. Serra Ford is too big to care. Don't go here and expect anything but the run around. Horrible way to do business. More
by rdetroit
Employees Worked With
Serra Ford Buick auto body, Dave Bennett, Bob Davis, James Dluzynski
December 13, 2022
Friendly staff and cheerful surroundings. Every one seemed to have a smile on their face! I was greeted promptly and not kept waiting to see a sales person Every one seemed to have a smile on their face! I was greeted promptly and not kept waiting to see a sales person More
by Henryeckfeld123
Employees Worked With
Mike Brown , Bruce Hanon
November 29, 2022
I've been going to Serra Ford for years, and the service is always great. But this year, I had the absolute pleasure of working with salesman Mike Brown. It is rare to find someone that is truly excellent a is always great. But this year, I had the absolute pleasure of working with salesman Mike Brown. It is rare to find someone that is truly excellent at their job, but that's him! He went way above and beyond to help me make a decision about leasing/buying and figured out different scenarios to fit my budget. He sat with me in several vehicles and showed me all of the new features in the car. This was the first time I had a salesperson actually show me so much about my car. I feel like I learned so much in this process, and I will recommend Mike to anyone I know that needs a car. On top of that, he gives his clients flowers and little gifts for your new car. He truly appreciates his clients and is a genuinely nice person. More
by Carly U
Employees Worked With
Michael Brown
