Serra Ford Gaylord

Ford Edge I had a great experience with the Ford Dealership. Jake was very helpful and patient with me. He listened to what I needed and got me into a vehicle t I had a great experience with the Ford Dealership. Jake was very helpful and patient with me. He listened to what I needed and got me into a vehicle that is safe and dependable. More

Going above and beyond! We purchased an 08 Ford Edge from Jake K., the customer service was outstanding and he went above and beyond to make sure that my wife, our 2 month ol We purchased an 08 Ford Edge from Jake K., the customer service was outstanding and he went above and beyond to make sure that my wife, our 2 month old daughter and I were getting into a safe and ready vehicle. we at first went for a test drive and we could hear a noise so as soon as possible Jake got the vehicle into the shop and had everything fixed and in tip top shape for us. He was always keeping in contact with me about the vehicle make sure i was updated and in the loop at all times. It just feel so nice to know that someone is looking out for you and your family and wanting you to get into a safe and reliable vehicle instead of shoving the first thing the find down your throat. Thank you so much Jake the Edge has been great!! More

Fast and efficient Great communication with the salesman Jake K. Nice, clean dealership with friendly staff, a waiting room with coffee, beverage machine, and popcorn fr Great communication with the salesman Jake K. Nice, clean dealership with friendly staff, a waiting room with coffee, beverage machine, and popcorn fresh made. Tv, along with toys and books for the little ones, as well as a nice, clean bathroom. Both Jake and the gentleman whom handled the credit,etc was down to earth, friendly, and thorough. I was even taken into the back shop to meet the service department contact person. I will be back in the spring for my daughters vehicles. More

Lincoln MKC I had a very good experience at Gaylord Ford Lincoln Mercury. I purchased a Lincoln MKC and was given patience, a thorough test drive and a complet b I had a very good experience at Gaylord Ford Lincoln Mercury. I purchased a Lincoln MKC and was given patience, a thorough test drive and a complet briefing on how to operate the vehicle. The service was prompt and very helpful. More

Only place to go! I came to Gaylord Ford not having a great outlook on dealerships due to past experiences but Jake changed my mind on all of it. Test drove a Mercury m I came to Gaylord Ford not having a great outlook on dealerships due to past experiences but Jake changed my mind on all of it. Test drove a Mercury mariner and fell in love immediately! It was priced great and Jake worked hard to get me in to it. I had a small issue with the vehicle and he was there to help me out with no problem. Work with Jake folks! More

Excellent Customer Service This was my first time getting a car and loan from a dealership, so I went in pretty nervous. But the staff at Gaylord Ford Linclon made me feel at ea This was my first time getting a car and loan from a dealership, so I went in pretty nervous. But the staff at Gaylord Ford Linclon made me feel at ease and that they truely valued me as a customer. Jake was awesome, friendly, and willing to do anything to make us feel comfortable! We also worked with Doug and he also made us feel at ease with his willingness to help us! I would recommend this dealership to anyone! And definitely come back! More

Explorer-Jake Jake worked diligently with us to find the perfect vehicle for our family. He was very helpful and understanding of our current financial situation. K Jake worked diligently with us to find the perfect vehicle for our family. He was very helpful and understanding of our current financial situation. Kudos! More

Car sales I have bought several cars from Gaylord Ford and have had a decent experience every time I have not had a bad experience yet thanks Jake and Corky! I have bought several cars from Gaylord Ford and have had a decent experience every time I have not had a bad experience yet thanks Jake and Corky! More

Great Sales Job Excellent sales, never felt pressured, spent the time needed, put financing package together and always answered questions - A very positive experienc Excellent sales, never felt pressured, spent the time needed, put financing package together and always answered questions - A very positive experience and I would highly recommend using this dealership to other perspective buyers More

Buyer Beware Terrible experience. Brad misled me on tire performance of a used truck I purchased. Then when I asked to switch the deal to another vehicle even a Terrible experience. Brad misled me on tire performance of a used truck I purchased. Then when I asked to switch the deal to another vehicle even a new one he said sorry the papers were signed. I wouldn't get the same price back. Even his boss wouldn't do anything. I always thought there was a law that you had five days to get out of the deal... They did not allow that to happen. Regardless, I will never buy there again nor will my family or friends. Please spread the word. More