Serra Ford Gaylord

Great new car purchase experience Larry Hayes and staff went the extra mile for my new car purchase. They made sure that I received the best deal possible. Larry kept me informed eve Larry Hayes and staff went the extra mile for my new car purchase. They made sure that I received the best deal possible. Larry kept me informed every step of the way. He made my buying experience comfortable. More

A great experience I was dreading car shopping. Far too many times I've dealt with pushy salespeople trying to sell me something that was wrecked & shabbily repaired or I was dreading car shopping. Far too many times I've dealt with pushy salespeople trying to sell me something that was wrecked & shabbily repaired or way out of my price range. It seems they'll lie through their teeth to get a sale. I had already planned to go to the city and look at their inventory, and a Chevy HHR in particular, when the HHR on Gaylord Fords lot caught my eye. My saleman, Jake Kapellor, treated me like a valued customer despite being midway into a more lucrative sale, and was able to come up with payments I could afford on an extremely nice HHR. The wife and I did make a trip to the city, just to take our new car for a ride. For kicks, we went to the dealership to look at the car we had planned to check out. It was $500 more, looked like it'd been rode hard & hung up wet, and full of dents and scratches. We weren't there 10 seconds before a pushy salesman in a plaid sport coat was on us like white on rice. Thanks again Jake and everyone at Gaylord Ford for a great buying experience! More

New car purchase Jake did a great job on the purchase of our car. Walked us through from start to finish on the purchase of are car. Very pleased with the purchase. Jake did a great job on the purchase of our car. Walked us through from start to finish on the purchase of are car. Very pleased with the purchase. More

Very simple and hassle free I recently went through the car buying experience to lease a 2016 Ford Escape. Our salesman was Jake Kapeller and he did a fantastic job. He walked I recently went through the car buying experience to lease a 2016 Ford Escape. Our salesman was Jake Kapeller and he did a fantastic job. He walked my husband and I through the process and explained all of the leasing options. He listened to the options I wanted and after I got the vehicle, he took those few extra moments to make sure I knew what all the buttons were for. Thank you Jake! More

Ford Edge I had a great experience with the Ford Dealership. Jake was very helpful and patient with me. He listened to what I needed and got me into a vehicle t I had a great experience with the Ford Dealership. Jake was very helpful and patient with me. He listened to what I needed and got me into a vehicle that is safe and dependable. More

Going above and beyond! We purchased an 08 Ford Edge from Jake K., the customer service was outstanding and he went above and beyond to make sure that my wife, our 2 month ol We purchased an 08 Ford Edge from Jake K., the customer service was outstanding and he went above and beyond to make sure that my wife, our 2 month old daughter and I were getting into a safe and ready vehicle. we at first went for a test drive and we could hear a noise so as soon as possible Jake got the vehicle into the shop and had everything fixed and in tip top shape for us. He was always keeping in contact with me about the vehicle make sure i was updated and in the loop at all times. It just feel so nice to know that someone is looking out for you and your family and wanting you to get into a safe and reliable vehicle instead of shoving the first thing the find down your throat. Thank you so much Jake the Edge has been great!! More

Fast and efficient Great communication with the salesman Jake K. Nice, clean dealership with friendly staff, a waiting room with coffee, beverage machine, and popcorn fr Great communication with the salesman Jake K. Nice, clean dealership with friendly staff, a waiting room with coffee, beverage machine, and popcorn fresh made. Tv, along with toys and books for the little ones, as well as a nice, clean bathroom. Both Jake and the gentleman whom handled the credit,etc was down to earth, friendly, and thorough. I was even taken into the back shop to meet the service department contact person. I will be back in the spring for my daughters vehicles. More

Lincoln MKC I had a very good experience at Gaylord Ford Lincoln Mercury. I purchased a Lincoln MKC and was given patience, a thorough test drive and a complet b I had a very good experience at Gaylord Ford Lincoln Mercury. I purchased a Lincoln MKC and was given patience, a thorough test drive and a complet briefing on how to operate the vehicle. The service was prompt and very helpful. More

Only place to go! I came to Gaylord Ford not having a great outlook on dealerships due to past experiences but Jake changed my mind on all of it. Test drove a Mercury m I came to Gaylord Ford not having a great outlook on dealerships due to past experiences but Jake changed my mind on all of it. Test drove a Mercury mariner and fell in love immediately! It was priced great and Jake worked hard to get me in to it. I had a small issue with the vehicle and he was there to help me out with no problem. Work with Jake folks! More

Excellent Customer Service This was my first time getting a car and loan from a dealership, so I went in pretty nervous. But the staff at Gaylord Ford Linclon made me feel at ea This was my first time getting a car and loan from a dealership, so I went in pretty nervous. But the staff at Gaylord Ford Linclon made me feel at ease and that they truely valued me as a customer. Jake was awesome, friendly, and willing to do anything to make us feel comfortable! We also worked with Doug and he also made us feel at ease with his willingness to help us! I would recommend this dealership to anyone! And definitely come back! More