Serra Ford Gaylord

Fast and efficient Great communication with the salesman Jake K. Nice, clean dealership with friendly staff, a waiting room with coffee, beverage machine, and popcorn fr Great communication with the salesman Jake K. Nice, clean dealership with friendly staff, a waiting room with coffee, beverage machine, and popcorn fresh made. Tv, along with toys and books for the little ones, as well as a nice, clean bathroom. Both Jake and the gentleman whom handled the credit,etc was down to earth, friendly, and thorough. I was even taken into the back shop to meet the service department contact person. I will be back in the spring for my daughters vehicles. More

Lincoln MKC I had a very good experience at Gaylord Ford Lincoln Mercury. I purchased a Lincoln MKC and was given patience, a thorough test drive and a complet b I had a very good experience at Gaylord Ford Lincoln Mercury. I purchased a Lincoln MKC and was given patience, a thorough test drive and a complet briefing on how to operate the vehicle. The service was prompt and very helpful. More

Only place to go! I came to Gaylord Ford not having a great outlook on dealerships due to past experiences but Jake changed my mind on all of it. Test drove a Mercury m I came to Gaylord Ford not having a great outlook on dealerships due to past experiences but Jake changed my mind on all of it. Test drove a Mercury mariner and fell in love immediately! It was priced great and Jake worked hard to get me in to it. I had a small issue with the vehicle and he was there to help me out with no problem. Work with Jake folks! More

Excellent Customer Service This was my first time getting a car and loan from a dealership, so I went in pretty nervous. But the staff at Gaylord Ford Linclon made me feel at ea This was my first time getting a car and loan from a dealership, so I went in pretty nervous. But the staff at Gaylord Ford Linclon made me feel at ease and that they truely valued me as a customer. Jake was awesome, friendly, and willing to do anything to make us feel comfortable! We also worked with Doug and he also made us feel at ease with his willingness to help us! I would recommend this dealership to anyone! And definitely come back! More

Explorer-Jake Jake worked diligently with us to find the perfect vehicle for our family. He was very helpful and understanding of our current financial situation. K Jake worked diligently with us to find the perfect vehicle for our family. He was very helpful and understanding of our current financial situation. Kudos! More

Car sales I have bought several cars from Gaylord Ford and have had a decent experience every time I have not had a bad experience yet thanks Jake and Corky! I have bought several cars from Gaylord Ford and have had a decent experience every time I have not had a bad experience yet thanks Jake and Corky! More

Great Sales Job Excellent sales, never felt pressured, spent the time needed, put financing package together and always answered questions - A very positive experienc Excellent sales, never felt pressured, spent the time needed, put financing package together and always answered questions - A very positive experience and I would highly recommend using this dealership to other perspective buyers More

Buyer Beware Terrible experience. Brad misled me on tire performance of a used truck I purchased. Then when I asked to switch the deal to another vehicle even a Terrible experience. Brad misled me on tire performance of a used truck I purchased. Then when I asked to switch the deal to another vehicle even a new one he said sorry the papers were signed. I wouldn't get the same price back. Even his boss wouldn't do anything. I always thought there was a law that you had five days to get out of the deal... They did not allow that to happen. Regardless, I will never buy there again nor will my family or friends. Please spread the word. More

I live an hour from Gaylord, but found an escape for my wife there. I called and they told me it was a "creampuff". I made the trip, spent 3 hours dealing on the vehicle and financing it. I was about to si wife there. I called and they told me it was a "creampuff". I made the trip, spent 3 hours dealing on the vehicle and financing it. I was about to sign, when i found a $1500 difference in the price i shook hands on and the price they were trying to get. I was about to sign the title and saw a paper stapled to the title that said there had been over $3k worth of hail damage, but nobody at the dealership seemed to know anything about that. This dealership is why people hate car salesmen! More