Serra Ford Gaylord

Amazing customer service! Very accommodating! Jake was SO helpful when trying to find a new car, & in my price range. Most dealers are helpful.. but he is also HONEST! That can be hard to find whe Jake was SO helpful when trying to find a new car, & in my price range. Most dealers are helpful.. but he is also HONEST! That can be hard to find when trying to trust someone to guide you toward something, wondering if they really have your best interest in mind, and he does! I am overjoyed with my purchase, and I would recommend anybody to sit down and work with Jake when trying to find a new ride. Not only that, I was impressed with his patience while I was trying to decide what I wanted to do. He helped weigh pros and cons, and was very accommodating to any concerns I had! Everyone at the dealership had a friendly attitude, and long story short, Jake and that company deserves every star! More

Fast and pretty dang fun Was put at ease from start to finish. I went knowing I wanted a fusion for x dollars. Jake my salesman hooked me up with what they had and didn't try Was put at ease from start to finish. I went knowing I wanted a fusion for x dollars. Jake my salesman hooked me up with what they had and didn't try to sell me anything else. Respected me and I can't say enough good things. Will be a repeat customer without a doubt. More

Fast, easy, trustworthy. I was pretty sure what I wanted (Ford Escape) so when I stopped in I dealt with Jake (not from State Farm. Confusing, I know.) we went over some of th I was pretty sure what I wanted (Ford Escape) so when I stopped in I dealt with Jake (not from State Farm. Confusing, I know.) we went over some of things I wanted in a vehicle and price range. We looked at a few and test drove on of them. Loved it and knew that's what I wanted. Jake and I communicated via text the next day and when I went in to buy it the car was detailed, gassed up, and in the showroom for me to drive off with it. The process was so easy! I had a few questions for Jake and he was always honest, nice and professional. When it's time to upgrade our other car to a truck we will be using Gaylord ford! Thanks guys! Also the financial manager Doug is a great guy. Wasn't pushy with warranties, just honest and gave great advice concerning loans, interest rates and payments. Thank you all! -Matt. More

Satisfied customer Very helpful with helping us find the right vehicle! Made it a positive experience. I would recommend this dealership to my friends and family for sur Very helpful with helping us find the right vehicle! Made it a positive experience. I would recommend this dealership to my friends and family for sure. :) More

Great experience. I recently purchased a 2013 Ford Explorer from this dealership. I originally went to the dealership to test drive a different vehicle on the lot. Al I recently purchased a 2013 Ford Explorer from this dealership. I originally went to the dealership to test drive a different vehicle on the lot. Although the Flex was nice, it wasn't what I was looking for. I was ready to go test drive another vehicle (an Explorer) elsewhere. Jake did price comparisons and showed me another Explorer on their lot. It was the perfect vehicle for me and more then I had hoped for. Jake was very personable and made feel more comfortable. I didn't feel pressured and I felt I received the best possible deal. I would highly recommend this dealership. The staff was wonderful to work with. More

excellent servixe Excellent service, was not expecting to buy a car there, they had just the car for me. love it and will return in the future. Excellent service, was not expecting to buy a car there, they had just the car for me. love it and will return in the future. More

Awesome Dealership This is the second truck I have bought from this dealership. I told Larry Hayes my budget and Larry showed me trucks in that range not trying to up s This is the second truck I have bought from this dealership. I told Larry Hayes my budget and Larry showed me trucks in that range not trying to up sell which was nice. After test drive Larry introduced me to Doug and the two did the paper work and Doug got me financed. Very nice experience. Rick More

Great new car purchase experience Larry Hayes and staff went the extra mile for my new car purchase. They made sure that I received the best deal possible. Larry kept me informed eve Larry Hayes and staff went the extra mile for my new car purchase. They made sure that I received the best deal possible. Larry kept me informed every step of the way. He made my buying experience comfortable. More

A great experience I was dreading car shopping. Far too many times I've dealt with pushy salespeople trying to sell me something that was wrecked & shabbily repaired or I was dreading car shopping. Far too many times I've dealt with pushy salespeople trying to sell me something that was wrecked & shabbily repaired or way out of my price range. It seems they'll lie through their teeth to get a sale. I had already planned to go to the city and look at their inventory, and a Chevy HHR in particular, when the HHR on Gaylord Fords lot caught my eye. My saleman, Jake Kapellor, treated me like a valued customer despite being midway into a more lucrative sale, and was able to come up with payments I could afford on an extremely nice HHR. The wife and I did make a trip to the city, just to take our new car for a ride. For kicks, we went to the dealership to look at the car we had planned to check out. It was $500 more, looked like it'd been rode hard & hung up wet, and full of dents and scratches. We weren't there 10 seconds before a pushy salesman in a plaid sport coat was on us like white on rice. Thanks again Jake and everyone at Gaylord Ford for a great buying experience! More

New car purchase Jake did a great job on the purchase of our car. Walked us through from start to finish on the purchase of are car. Very pleased with the purchase. Jake did a great job on the purchase of our car. Walked us through from start to finish on the purchase of are car. Very pleased with the purchase. More