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Serra Ford Gaylord

Gaylord, MI

Overview
Reviews
Vehicles
3.7
62 Reviews
Call Dealership (989) 732-6737

1928 S Otsego Ave

Gaylord, MI

49735

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Showing 62 reviews

September 05, 2023

Service department won’t stand behind the work they do. Plus they just fix random things to make a dollar on a job that should be warranty. More

by Northernpowersweeping
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Sep 05, 2023 -

Serra Ford Gaylord responded

Although we strive to be the reference point for outstanding customer service, we sometimes could do better. Sorry to hear of your disappointment. Please feel free to contact Jamie Marsh directly at 231-929-8871.

September 04, 2023

Bill Marsh Ford in Gaylord is very easy and fast to work with. Brian was a very nice salesperson also! More

by dalla86
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tina Clark
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Sep 05, 2023 -

Serra Ford Gaylord responded

Thank you for your great review! We agree, Brian does a great job and we are glad to have him on the team. We will share this feedback with him. He will be happy to hear it. Thank you for your business too! We appreciate it. – Tina C.

June 14, 2023

Dealership is clean and staff are friendly. Just ensure you have everything discussed in writing or it will be changed when you need it. Communication with customer is minimal More

by Juls
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Kari Jo
Report | Print
Jun 15, 2023 -

Serra Ford Gaylord responded

Thank you for taking the time to send your review. We apologize your experience has fallen short of what we expect at Bill Marsh. It is never our intention to not meet or exceed our guest’s expectations. It is never our goal to have an unsatisfied customer. We take all feedback seriously and our team is always available for solution-focused discussions and to provide ongoing support to our customers. Thank you again for your feedback. We will share this with our team, and it will be used to make us better. – Tina C

June 05, 2023

Used car salesperson, Jill, straight out lied about mismatched color fascia on a used Equinox. Wasted our time and gas, and did not care. Very disappointing. More

by kmheidacker
Recommend Dealer
No
Employees Worked With
Jill
Report | Print
Jun 15, 2023 -

Serra Ford Gaylord responded

Thank you for taking the time to send your review. We apologize your experience has fallen short of what we expect at Bill Marsh. It is never our intention to not meet or exceed our guest’s expectations. It is never our goal to have an unsatisfied customer. We take all feedback seriously and our team is always available for solution-focused discussions and to provide ongoing support to our customers. Thank you again for your feedback. We will share this with our team, and it will be used to make us better. – Tina C

April 07, 2023

Bill Marsh dealer worked hand in hand with my credit union and made buying my F-150 seamless. That’s important because I work third shift and having to finance a different vehicle during the day when I More

by Mark.schmidt21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denise Sharp
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February 11, 2023

Excellent service and wonderful sales contact Kari Jo. Had some difficulty because divorcing but Kari Jo made it work for me! More

by Markc15372
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kari Jo
Report | Print
Feb 16, 2023 -

Serra Ford Gaylord responded

Hello! Thank you for your great review! We agree, Kari Jo does a great job and we are glad to have her on the team. We will share this feedback with her. She will be happy to hear it. Thank you for your business too! We appreciate it. Enjoy your new vehicle! - Bob R.

December 08, 2022

Kari Jo was terrific- made everything so easy and efficient. Their service dept is also great. More

by Kathy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kari Jo Stefanski
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Dec 11, 2022 -

Serra Ford Gaylord responded

Hi Kathy! Thank you for your great review! We agree, Kari Jo does a great job and we are glad to have her on the team. We will share this feedback with her. She will be happy to hear it. Thank you for your business too! We appreciate it. Thank you for your kind words about our service department. Enjoy your new vehicle! - Bob R.

September 25, 2022

Kari Jo has been great. I am buying a Jeep Grand Cherokee from out is state. She has help me so much to hopefully get this done by 9/23. More

by Jimmyroberson679
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kari Jo
Report | Print
Sep 25, 2022 -

Jimmyroberson679 responded

It has been tuff working from out of state but Kari Jo has been great.

August 10, 2022

Nice close and convenient the people work with you and are very helpful. Dealer close for maintenance More

by Gainermd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jill
Report | Print
Aug 12, 2022 -

Serra Ford Gaylord responded

Thank you for your review and rating! We appreciate your business. - Bob R.

May 27, 2022

I went in to make a cash deal on two vehicles. The one woman sales person ripped my head off and stated that Bill Marsh doesn't negotiate deals with its customers. I am a disabled veteran and I More

by Disabled Veteran
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not available because of my TBI I suffered
Report | Print
Jun 02, 2022 -

Serra Ford Gaylord responded

Thank you for taking the time to send your review. We apologize your experience has fallen short of what we expect at Bill Marsh. It is never our intention to not meet or exceed our guest’s expectations. It is never our goal to have an unsatisfied customer. We take all feedback seriously and our team is always available for solution-focused discussions and to provide ongoing support to our customers. Thank you again for your feedback. We will share this with our team and it will be used to make us better. – Bob R

Jun 02, 2022 -

Disabled Veteran responded

Then harshly reprimand the one sales lady that sits at the middle salesperson desk on the left as you walk into the Gaylord dealership. She has absolutely no respect of our country's disabled veterans. She is extremely rude and obnoxious!!!

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