Serra Ford Gaylord

Brought vehicle in because they told me they had to change the Oil so they could monitor why I’m using 6 to 7 quarts every 5000 miles they change the oil I brought back every 500 miles. They have zero change the Oil so they could monitor why I’m using 6 to 7 quarts every 5000 miles they change the oil I brought back every 500 miles. They have zero documentation now they want me to bring the vehicle back so they can change the oil again and start out at step one, at my expense again, there are several TSB‘s that need to be performed on this vehicle, they want to change the dipstick which is going to do absolutely nothing towards solving the oil consumption problem More

We are the happy New owners of a 2019 Ford Flex. We worked with Todd Clees to get an estimate on our trade in, and Jil Mazzenga from sales. I was very impressed that it must pass the Ford Blue 139 We worked with Todd Clees to get an estimate on our trade in, and Jil Mazzenga from sales. I was very impressed that it must pass the Ford Blue 139 point inspection, for them to sell the car! It was a 3 hours drive to get there, but I am super happy that we went! I would strongly recommend Serra Ford to anyone in the area! They are a top notch dealership!! More

Absolutely the worst system of scheduling an appointment for auto repair. Service manager told be he had 8 carryover from the previous day so my scheduled time would not be honored. If true, what kind of w for auto repair. Service manager told be he had 8 carryover from the previous day so my scheduled time would not be honored. If true, what kind of wrecking crew mechanics are we taking are cars to. UNREAL More

Nothing but bad luck with the car, and very poor service from two different Serra dealerships. I will never buy another vehicle from Serra. from two different Serra dealerships. I will never buy another vehicle from Serra. More

We worked with Jill Mazzenga in Gaylord when we decided to order our 2024 Maverick. She was very helpful and answered all our questions. We had placed our order in May and our Maverick arrived in October to order our 2024 Maverick. She was very helpful and answered all our questions. We had placed our order in May and our Maverick arrived in October. The financing and final purchase went smoothly and Jill explained everything we needed to know about our new truck. Highly recommend Jill! More

My last car was a MINI I bought from Southfield MI. Getting there and back was a zoo so I took it to Grand Rapids for service, easier but still 3 hours one way. Serra Ford is walkable if necessary. T Getting there and back was a zoo so I took it to Grand Rapids for service, easier but still 3 hours one way. Serra Ford is walkable if necessary. The people there are great, easy to work with, knowledgeable and friendly. Jil M. was everything I could hope for and more. I would recommend Serra Ford Gaylord without regret. Jack Marlette More

very professional, not pushy, completed the buying process quickly, we were able to drive away with plate and registration 2 hours after walking in. process quickly, we were able to drive away with plate and registration 2 hours after walking in. More

Very friendly and very easy place to purchase a new vehicle. Would recommend to anyone looking to get a new car vehicle. Would recommend to anyone looking to get a new car More

I went to look at a used 2018 Ford Explorer and test drive it. I was very interested. The only thing stopping me from buying it was the drivers side heated seat not working. I notified Denise about the drive it. I was very interested. The only thing stopping me from buying it was the drivers side heated seat not working. I notified Denise about the shaking and the heated seat issue. My car is 4 years older and has working heated seats. She told me it is being sold as is but they would fix the shaking. The next day I called Denise in sales, to ask if they could fix the heated seat I would pay the extra money. She acted like I couldn't afford $500-$800 for them to fix the seat. Denise then got short with me on the phone and stated, "well someone else is test driving it now so I need a yay or nay". She seemed aggravated that she had to go ask about my offer for the heated seat.This was my very first experience with this dealership and it was not a good one. This was enough for me to not want to buy any vehicle from here. More