Serra Ford Gaylord

I recently brought my 2024 F-150 to Sarra Ford Gaylord for an oil change, and unfortunately, the service was subpar. It appears that the technicians cut corners by not removing the skid plate during the o for an oil change, and unfortunately, the service was subpar. It appears that the technicians cut corners by not removing the skid plate during the oil change, resulting in oil leaking all over my garage floor overnight. When my wife returned the vehicle the next day, they cleaned the undercarriage and rechecked the oil, but the inconvenience and lack of professionalism were already apparent. What’s worse, I was promised a follow-up call once the service was complete, and no one ever reached out. As a long-time customer of Bill Marsh Ford Gaylord, I was accustomed to consistent, high-quality service. Sadly, this experience with Sarra Ford Gaylord did not meet those standards. This has left me questioning whether I’ll return in the future. More

Made appointment 7 days in advance . Came home after truck was there 21/2 days after no calls or returned calls from dealership. I stopped in and truck was not worked on and they couldn’ Came home after truck was there 21/2 days after no calls or returned calls from dealership. I stopped in and truck was not worked on and they couldn’t work on truck until following day possibly But most likely until Monday. Took truck with out service being done More

Brought vehicle in because they told me they had to change the Oil so they could monitor why I’m using 6 to 7 quarts every 5000 miles they change the oil I brought back every 500 miles. They have zero change the Oil so they could monitor why I’m using 6 to 7 quarts every 5000 miles they change the oil I brought back every 500 miles. They have zero documentation now they want me to bring the vehicle back so they can change the oil again and start out at step one, at my expense again, there are several TSB‘s that need to be performed on this vehicle, they want to change the dipstick which is going to do absolutely nothing towards solving the oil consumption problem More

We are the happy New owners of a 2019 Ford Flex. We worked with Todd Clees to get an estimate on our trade in, and Jil Mazzenga from sales. I was very impressed that it must pass the Ford Blue 139 We worked with Todd Clees to get an estimate on our trade in, and Jil Mazzenga from sales. I was very impressed that it must pass the Ford Blue 139 point inspection, for them to sell the car! It was a 3 hours drive to get there, but I am super happy that we went! I would strongly recommend Serra Ford to anyone in the area! They are a top notch dealership!! More

Absolutely the worst system of scheduling an appointment for auto repair. Service manager told be he had 8 carryover from the previous day so my scheduled time would not be honored. If true, what kind of w for auto repair. Service manager told be he had 8 carryover from the previous day so my scheduled time would not be honored. If true, what kind of wrecking crew mechanics are we taking are cars to. UNREAL More