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Serra Ford Farmington Hills - Service Center

Farmington Hills, MI

4.4
98 Reviews

98 Reviews of Serra Ford Farmington Hills - Service Center

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November 14, 2023

Very Profesional. . I had a Oil Change done.. Very Happy with the Service Brian Cunningham was very professional More

by Joel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Cunningham
Nov 16, 2023 -

Serra Ford Farmington Hills responded

Hi Joel, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

November 14, 2023

My vehicle was serviced for a flat tire. During the initial inspection, evidence of possible critter damage was reported. Upon closer view, no damage incurred. A special thanks to Jennife More

by Tax Geek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Nowacki
Nov 16, 2023 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 06, 2023

Serra Ford is the best service department in Michigan. Friendly and knowledgeable staff that really cares. More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 08, 2023 -

Serra Ford Farmington Hills responded

Hi Jay, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 02, 2023

Friendly service advisor. Vehicle was ready when he ssid it would be. Cookies and coffee offered near waiting area. More

by michmuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in Service Dept.
Nov 04, 2023 -

Serra Ford Farmington Hills responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 01, 2023

The dealership checked everything out & found everything needed in that same visit, all is good! More

by Deeokeefe97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Nowacki
Nov 05, 2023 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

October 30, 2023

Everyone was very friendly from the beginning to the end. Excellent service and fast. Kept me informed and showed me the filters. Would definetley go back. More

by erikawerner4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier and the service rep were excellent
Nov 02, 2023 -

Serra Ford Farmington Hills responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 30, 2023

The service department kept me informed and the pickup service personnel were polite and timely. I'd recommend Serra Ford both for sales and service. Good service is hard to find these days. More

by elaine
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Pollock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Serra Ford Farmington Hills responded

Hi Elaine, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

October 17, 2023

Being a new resident to the area, Tom Holmes was very friendly and accommodating when I came in for service. As a result, I have a positive impression of Serra. I am a Ford retiree living at Fox Run. More

by dgwin5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Holmes
Oct 20, 2023 -

Serra Ford Farmington Hills responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

October 17, 2023

They take very good care of my vehicle in the service department. My car was serviced on time as promised & was very clean when I got it back from service. Price for service was better than initial estim More

by sdaniel866
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art Schneider
Oct 20, 2023 -

Serra Ford Farmington Hills responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

October 13, 2023

Went in for oil change, service was prompted, personnel we friendly and helpful, delivery was on time. Thank you for good service. I will be back. More

by Dale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember, sorry.
Oct 16, 2023 -

Serra Ford Farmington Hills responded

Hi Dale, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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