Serra Ford Farmington Hills - Service Center

I made an appt for a warranty item over a week in advance. When I arrived I was met with a blank stare and the repair had to be approved and was then informed it would take all day due to volume of w advance. When I arrived I was met with a blank stare and the repair had to be approved and was then informed it would take all day due to volume of work they had taken in. Why make an early appointment then? After sitting there all day waiting I texted my service writer Brendan Lackey for an update and received no answer. About 3 o’clock I walked back to check on the status and after checking with the tech was informed they had to order the part and would not be able to do the repair that day. They let me sit all day with no update which was very unprofessional and inconsiderate. I won’t be going back. More

I went to Service for a battery problem and was greeted by Service Consultant, Brendan Lackey. He understood my concerns and took the vehicle in. It was diagnosed and fixed without delay. by Service Consultant, Brendan Lackey. He understood my concerns and took the vehicle in. It was diagnosed and fixed without delay. More

They were courteous they were prompt and they provided the service in a shorter time than they estimated the service in a shorter time than they estimated More

work very quickly and efficiently. pick up and delivery of vehicle was a nice service for elderly customers pick up and delivery of vehicle was a nice service for elderly customers More

They did OK. Everything was good. Can’t complain about the service. I got a soon as soon as I could. Everything was good. Can’t complain about the service. I got a soon as soon as I could. More

My total service experience at Serra Ford Farmington Hills for my recent visit was OUTSTANDING!!! My service advisor Amanda A. Is AWESOME!!! Hills for my recent visit was OUTSTANDING!!! My service advisor Amanda A. Is AWESOME!!! More

Great service, I had an issue with my trucks towing system and they gave me a loaner immediately, were very nice, and had it done super fast system and they gave me a loaner immediately, were very nice, and had it done super fast More

The service representatives were responsive to questions about the issues that were the reason for the service about the issues that were the reason for the service More

We just had a great experience at there service area. .....My wife's 2021 Escape had a foul smell while driving Tuesday night (12-3-24) around 5:30 near the dealership and she pulled in and the service ar .....My wife's 2021 Escape had a foul smell while driving Tuesday night (12-3-24) around 5:30 near the dealership and she pulled in and the service area jumped on the problem right away ( leafs of something on the exhaust).....took it in and made sure it was safe to drive......wow the staff needs to know they have a customer for life.....we do our service there anyways but it just proves that not all dealerships are bad.....Thank you More

I have been very pleased with my experience with the service department at Serra Ford. I came to get general maintenance requirements. Amanda was exceptionally professional, patient, and helpful. She to service department at Serra Ford. I came to get general maintenance requirements. Amanda was exceptionally professional, patient, and helpful. She took the time to explain various features of my 2023 Ford Escape. More