Serra Chevrolet - Service Center

We dropped our vehicle off on 3/17/25 due to an engine light on the dash. We were told that it would be 3-4 days before they could get it diagnosed. On Friday 3/21/25, I reached out to our Service Advisor light on the dash. We were told that it would be 3-4 days before they could get it diagnosed. On Friday 3/21/25, I reached out to our Service Advisor by text (their preferred method of communication) asking for an update since I had not heard anything from her. She texted back that she was on the phone and would check on it. An hour later, I still had not heard back so I called the service department to see if I could get an update. My service advisor answered the phone. After verifying who I was, she checked to see where I was "in line" for a technician to check the code on the dash. After a 10-minute hold, she told me that it would be a "few more days" before anyone could look at our vehicle. As it was Friday, this would mean that it would realistically be mid-week before they would have an answer. I sent my husband to pick up our vehicle on Monday. We took it to another dealership that day and they not only diagnosed it the same day BUT had it repaired and ready for pick up at 1:00 the next day. Our experience with Serra was disappointing. Zero customer service, no follow up, and no appreciation for our business. More

Bringing my car in the dealership the customer service was very nice. Instantly ready to help was very nice. Instantly ready to help More

They were very hospitable when I arrived and greeted me with service. We spoke about the service I needed and my vehicle was taken away. I was called in a timely manner upon completion of the service. with service. We spoke about the service I needed and my vehicle was taken away. I was called in a timely manner upon completion of the service. More

Needed a oil change got in and out in a hour and fifteen minutes Was fast minutes Was fast More

It’s Great! !!! I’ll be back each and every time for all of my repairs. !!! I’ll be back each and every time for all of my repairs. More

I have always received personalized, accurate, timely, and professional services from the Serra Chevrolet Service Department. and professional services from the Serra Chevrolet Service Department. More

I wish they give me options on how to pay for some services they offer lifetime Alignment for as long as own your vehicle as one time price services they offer lifetime Alignment for as long as own your vehicle as one time price More

I have had good service every time I’ve been there. My only complaint would be the wait to get the service done. My only complaint would be the wait to get the service done. More

Happy with your service and very satisfied Your service was very helpful and appreciated ?? was very helpful and appreciated ?? More

Annalise was very nice and professional and seemed very knowledgeable in what she was doing. knowledgeable in what she was doing. More