Serra Chevrolet - Service Center

The service advisor was great. I bought 4 new tires. Had to go back and get them rebalanced . Now I find that the sensors were not reset to match the display. I bought 4 new tires. Had to go back and get them rebalanced . Now I find that the sensors were not reset to match the display. More

Kenneth was professional and had great customer service. The overall experience was great. Great job. The overall experience was great. Great job. More

All in all it was a good experience the price was a little high in my opinion but the job was completed and the repair is working. Also Annalise was a blessing to work with. little high in my opinion but the job was completed and the repair is working. Also Annalise was a blessing to work with. More

Anna was so helpful and encouraging. She answered questions very well. My car was taken care of. She answered questions very well. My car was taken care of. More

Very pleasant to work with. Seemed knowledgeable about my issue. Kept me updated through out the day. Seemed knowledgeable about my issue. Kept me updated through out the day. More

Very quick with the service, friendly and helpful straight to business all the people In the service center are willing to help each other along with the customer straight to business all the people In the service center are willing to help each other along with the customer More

Had a good experience The customer service was great We recommend to a friend and family recommend to a friend and family More

Annalise does a fantastic job. Keep her. I bought new tires that didn’t get balanced correctly and she is on it making it right. Keep her. I bought new tires that didn’t get balanced correctly and she is on it making it right. More

Always helpful and friendly. Takes care of all my vehicles. The technicians are timely you never have spend an inordinate amount of time waiting. Takes care of all my vehicles. The technicians are timely you never have spend an inordinate amount of time waiting. More

This repair experience has been a total nightmare. I originally dropped off my vehicle with Serra Bartlett on March 5th to get a diagnostic run because my engine dash light was on. I was informed on M I originally dropped off my vehicle with Serra Bartlett on March 5th to get a diagnostic run because my engine dash light was on. I was informed on March 7th that my transmission needed to be replaced. I authorized the dealership to do the repair through my extended warranty company. After calling continuously for updates, and a back and forth with the then advisor, two weeks pass and I was notified that he was no longer with the company. I get a new advisor, who was a lot more responsive than the first guy but I still had to call in for updates. He answered all of my questions in a timely fashion, even if I didn’t always like the answer. The claim was finally processed after two weeks, and I was told the repair could last another week since they had to order the part. Then after that week, I was told it would be another week because they ran into a “snag” and there’s only one mechanic who can complete the repair. Then I was advised it would be a couple of days more, but they were working on the vehicle. Then there was an issue with billing/warranty company…and after all of this I finally get my car back on April 2nd. Well one would think I’d be elated after going a month without my car, and having to expense a rental because the dealership didn’t offer loaners…..well would be if my car wasn’t making this loud noise when I drive it, a noise it WAS NOT making before I brought it in. Insult to injury, after informing them of my observation, they are requiring me to pay an additional diagnostic fee to go in and fix what they broke!! I have been a loyal customer to this location for 11yrs and I can honestly say that I won’t ever be back after this. This has absolutely been the worst experience of my life!! More