Serra Chevrolet - Service Center

My consultant was very professional and funny service time normal approximately 2 hrs, however they forget to fill windshield washer fluid time normal approximately 2 hrs, however they forget to fill windshield washer fluid More

Can’t make an appointment and simple work and job wasn’t completed. Although they said my car was completed and took my money, I had to return and tell them to do what I paid them to do during my first vis completed. Although they said my car was completed and took my money, I had to return and tell them to do what I paid them to do during my first visit More

The service members are nice and give you the impression that they wants to help that they wants to help More

Matthew was very helpful with getting regular maintenance scheduled and setting up shuttle for me. scheduled and setting up shuttle for me. More

Chris wooley Went out his way to satisfy my service but higher up management team couldn't get the job done properly. It was 3 times visiting the dealership for same problem and still not fixed . The drove higher up management team couldn't get the job done properly. It was 3 times visiting the dealership for same problem and still not fixed . The drove my vehicle 80. Plus miles and didn't replace gas either thats very unsatisfied and wrong More

Didnt wait long to get waited on and vehicle was ready by estimated time.with everything completed. estimated time.with everything completed. More

Very fast service and pleasant service writer. It’s always a great experience going there. It’s always a great experience going there. More

Let just say I was very disappointed in the service I got last week. I have bought a few cars from this dealership over the years and thought highly of this group up until now! I recently bought a new 2024 s last week. I have bought a few cars from this dealership over the years and thought highly of this group up until now! I recently bought a new 2024 stingray corvette in which was from another dealership but had a couple of recalls come in so I decided to make arrangements to get them corrected at this dealership! Politely call to setup an appointment the service representative said that the appointment wasn’t needed just bring it by and the work would be done in 2-4hrs! I agreed to bring it in and then I asked are you sure about the 4 hr service because I don’t live in Memphis and I am driving 1.5 hrs to get this work done service rep again confirm the 4 hr service. So I take a vacation day from my job drop my car off bright and early last Friday morning in which was 8am. Arranged for a ride to pick me up. Returned 6 hrs later to pick my car up only 1 service rep waiting on customers and I’m standing in line waiting while 2 other reps standing at another work station laughing and talking as if I don’t exist! Finally one of the reps see the frustration in my face and finally walks over to help so I give my name and told him I was there to pick up my car! Now he begins scrambling around looking for my paperwork and keys but has no luck. He then walks away and come back 5 mins later and says your car is not ready and want be ready until end of day! Of course I get very upset and ask what happen to the 4 hrs time frame and I also notice my car is still in the same spot as it was when I left that morning! Not to mention that i Uber around Memphis for 6 hrs that cost me a 100 bucks for 6 hrs and come back and my car had not been touched! So I asked for my keys and left the dealership with nothing done after wasting a days vacation and 100 dollars on Ubers and no apology no explanation on why my car hasn’t been worked on pretty much just a screw you type attitude!!!! I mean I spent a 100k on a car that needs some recall service that has nothing to do with anything I’ve done to the car and I get treated this way by a dealership I wanted to call the corporate office and report this type of behavior but I just decided to move and make sure my family and friends don’t do business there anymore . If it wasn’t for people like me buying these cars those guys in that service department is not needed! I had also heard from other people that they have had bad experiences with those guys as well but I gave them the benefit of a doubt but those other customers on social media was correct! So now I got to take another vacation day and schedule to have the service done at another dealership!!!!! More

It was speedy and clean in the shop. Very helpful employee. Drop off and pickup was simple and easy. Good experience all around. Very helpful employee. Drop off and pickup was simple and easy. Good experience all around. More

This dealership was great with my service and fast and reliable and my advisor annalise was great reliable and my advisor annalise was great More