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Serra Chevrolet - Service Center

Bartlett, TN

3.9
199 Reviews

199 Reviews of Serra Chevrolet - Service Center

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June 10, 2025

Still no response and accountability from service regarding the untruths when servicing my vehicle and pricing changes as they see fit. More

by Supersport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Burks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryant Ward
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armand Planter
June 10, 2025

Wasn't overly crowded upon arrival and didn't take my entire day to get serviced 🫡 More

by andrelpalmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Ward
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2025

The dealership it's self is ok the service department is different story did not know my vehicle was ready More

by kscoleman56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Armand
June 10, 2025

I would not recommend due to poor communication and distrust on completing job per their bulletin recommendations . They will overcharge and will not honor the quotes given. Armand service advisor and More

by Supersport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryant Ward
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amand
June 10, 2025

The service advisor greeted me well and was very nice. She provided good communication and customer service skills More

by Rashadhaynes25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annalise
June 08, 2025

This dealship is very concerned about there customers, making sure they go away please with their service. More

by janicef.hollowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Ward
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Richardson
June 08, 2025

Good service and attention. The waiting room is nice and the girl who atended me was prety nice More

by joseochea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2025

I used to pay around $70 for an oil change and now you added a rotation of tires and basically doubled the price. I've been going there for all my cars for almost 30 years. It's a shame. You've basically More

by wggillas
Recommend Dealer
No
June 07, 2025

Awesome team , repaired my Tahoe I have no issues at all. Annalise was the best advisor I’ve seen, she was awesome from start to finish and the mechanic that performed the work did amazing work. Very please More

by dnathantucker1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annalise service writer
June 07, 2025

The whole process was outstanding. I would recommend this service center. Great job taking care of my service needs. More

by VINCESKINNER
Recommend Dealer
Yes
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