Serra Chevrolet - Service Center

Overall a good experience but needed more information about a new recall on my vehicle. GM recently issued the recall but no repair plan was given. Service rep didn't know much about it and seemed unconc about a new recall on my vehicle. GM recently issued the recall but no repair plan was given. Service rep didn't know much about it and seemed unconcerned about it in general. More

The number Serra sent to me in my email, is a number that says empty service. Why would Serra email me and say that they would like for me to call management at 901-399-7820 to rectify my issue with their se says empty service. Why would Serra email me and say that they would like for me to call management at 901-399-7820 to rectify my issue with their service department. This is totally unacceptable. I bought my car form the dealership, However, I will share my experience in its entirety with others. More

I feel that there is a great lack of professionalism and customer service. Our cares and concerns for our vehicle was met by excuses and insufficient workmanship. The 4 weeks our vehicle has been held in yo customer service. Our cares and concerns for our vehicle was met by excuses and insufficient workmanship. The 4 weeks our vehicle has been held in your shop, no one calls with updates and we've been told on 2 separate occasions that the vehicle was fixed and was not, which could have resulted in further damage to our vehicle due to poor diagnosis. More

Excellent and friendly service. And the service was quick and reasonably priced. It is a consistent product. And the service was quick and reasonably priced. It is a consistent product. More

I'm disappointed that initially I had to communicate via text about my vehicle with a service person. Also I was giving a price via text of 3,000 dollars to repair my air-conditioning in my vehicle. The tex text about my vehicle with a service person. Also I was giving a price via text of 3,000 dollars to repair my air-conditioning in my vehicle. The text also stated that the windshield might break. I called to talk with a person and was told that I would be responsible for the windshield if it breaks. I still can't get no understanding about having to pay for something I did not break. My windshield is not broken, so if it breaks, I feel that I should not be responsible. I was also told that a windshield would cost about 800 dollars. 4000 dollars to fix air-conditioning is ludicrous, and yet I spent 223 dollars on a diagnostic. I wish I could have my air-conditioning fixed, but the prices are unreasonable. I am a unhappy customer. More

It was quick and delightful Everyone was pleasantly kind and customer service was excellent. And they remember me and customer service was excellent. And they remember me More

Easy to work with Handled my oil change in a timely manner with no hassle manner with no hassle More

It took 8 whole days before my vehicle was even looked at. It was then fixed for $1000 before looking to see why my check engine light was on (which had already been on before it was fixed and the time be at. It was then fixed for $1000 before looking to see why my check engine light was on (which had already been on before it was fixed and the time before when I was there as well) and was told that I need a new engine , which would cost $6000 just in labor. We have gone there for 35 years and have always had a great experience. This was a less than exceptional experience this time and I did not appreciate it. More

Quick very helpful and professional Very quick and helpful information and the price was very affordable helpful information and the price was very affordable More

Got everything I needed to know to me very effectively! Did really well on getting me the information and work I needed on my Vehicle. Did really well on getting me the information and work I needed on my Vehicle. More