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Serra Chevrolet - Service Center

Bartlett, TN

3.9
191 Reviews

193 Reviews of Serra Chevrolet - Service Center

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June 12, 2025

Our service rep Annalise was nice and communicated often. The waiting area was comfortable and the popcorn was great. We're happy with car service. More

by Christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annalise
June 12, 2025

Worked with me getting a convenient appointment and stayed in daily contact with me about status of repair Exceptionally helpfum More

by T W Dunger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Burks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annalise Webster very easy and helpful - 5 stars
June 12, 2025

Excellent,prompt,great service and great customer service…it doesn’t take long for my service every time I’m there.. More

by enorton2292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annalise
June 11, 2025

They were very nice and the work was very professional thank you so much keep up the good work. More

by leavyjohn1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2025

Still no response and accountability from service regarding the untruths when servicing my vehicle and pricing changes as they see fit. More

by Supersport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Burks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryant Ward
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armand Planter
June 10, 2025

Wasn't overly crowded upon arrival and didn't take my entire day to get serviced 🫡 More

by andrelpalmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Ward
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2025

The dealership it's self is ok the service department is different story did not know my vehicle was ready More

by kscoleman56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Armand
June 10, 2025

I would not recommend due to poor communication and distrust on completing job per their bulletin recommendations . They will overcharge and will not honor the quotes given. Armand service advisor and More

by Supersport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryant Ward
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amand
June 10, 2025

The service advisor greeted me well and was very nice. She provided good communication and customer service skills More

by Rashadhaynes25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annalise
June 08, 2025

This dealship is very concerned about there customers, making sure they go away please with their service. More

by janicef.hollowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Ward
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Richardson
1
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