Serra Chevrolet - Service Center

ignals not working. Also asked them to take a look at my recently replaced catalytic converter to make sure it wasn’t aftermarket. As well as a quote for the roof panel Also asked them to take a look at my recently replaced catalytic converter to make sure it wasn’t aftermarket. As well as a quote for the roof panel strips. Of course they charge me a diagnostic fee. No problem .I was told if they do the work, it would be applied to the cost. Turns out the problem was the battery. So I get them to replace the battery and lo and behold I’m still charged the diagnostic fee!! And the excuse they gave was that the battery was something different and didn’t apply . So I’m still responsible for paining the diagnostic fee. I will never take my care back there for nothing and will definitely never buy another Chevy vehicle. Wish there was a rating of zero, but 1 will have to do😡 More

Unfortunately the customer service was clouded by one of the desk people, Johnny Chenault, who was a complete xxxxxxx 2 days in a row. Everyone else was super nice and helpful. I completely avoided him th the desk people, Johnny Chenault, who was a complete xxxxxxx 2 days in a row. Everyone else was super nice and helpful. I completely avoided him the second day but when asking a simple question about my warranty my second tech said he wasn't sure and asked Johnny. Johnny mumbled something and said that was a stupid question and walked away. I have always had great service but will avoid this assclown from here on out. He is in a customer service roll... have some decency. More

Great customer service, I was in tears with the outcome of getting in a new car and my car salesman made that happen. Overwhelmed with excitement thanks Que you are good at what u do. of getting in a new car and my car salesman made that happen. Overwhelmed with excitement thanks Que you are good at what u do. More

Ashley Brown, the internet specialist put us in touch with Kerry Boles and in less than 25 minutes we had made a deal between internet and text messaging. Randy Hughes was willing to work with us being r with Kerry Boles and in less than 25 minutes we had made a deal between internet and text messaging. Randy Hughes was willing to work with us being return customers. They had it ready for us to pick up the next afternoon. Thanks again Serra Bartlett. More

I Ladell and Diane Macklin have got 4 cars from Serra and they all was great deal and good vehicle. And the salesman was great. Thank you Mrs Pamela Shorty for your help. they all was great deal and good vehicle. And the salesman was great. Thank you Mrs Pamela Shorty for your help. More

Service Appoinyment - 7/28/17 This review is based on the service visit on 7/28/17. Our first new car service ( oil change, etc) on 7/7/17 went perfectly and without a glitch. We This review is based on the service visit on 7/28/17. Our first new car service ( oil change, etc) on 7/7/17 went perfectly and without a glitch. We were very satisfied. At that time, we were told of a recall on our 2017 Camaro convertible. We were told the parts would be ordered and an appointment was set up for warranty recall work for 7/28/17, Friday, at 8:00. We delivered the vehicle promptly at 8:00 a.m. And made arrangements, though inconvenient, to leave it all day. We called back at 1:30 p.m. And was told the work had not started (red flag) and to pick it up after 5:30. When I arrived at 5:45, I was told that the service was not performed because the part that should have been ordered and notated as such had not been delivered. I was left with uncertainty as to when it would be rescheduled or if the part would be ordered this time. A few things wrong with this scenario: 1. I was inconvenienced without a car for a total day for nothing. 2. The part/s were not ordered to coincide with the service visit that was scheduled 3 weeks in advance. 3. I went 9 hours and 45 minutes without finding out the necessary parts were not there. Somewhere, the ball was dropped on this one. I want to know how the dealership / service department intends to reconcile this mistake and make me "whole". Richard Eppes More

They damaged my truck lied about it and gave me the run around about fixing it. Would never use this dealer again. The guys in the service dept all work together and covered up for the tech that damaged my around about fixing it. Would never use this dealer again. The guys in the service dept all work together and covered up for the tech that damaged my truck. More

David was so helpful during the entire process. He got me an appointment very quickly and when I let him know that I needed to get a shuttle to take me to work, he went above and beyond. Not only did they ge an appointment very quickly and when I let him know that I needed to get a shuttle to take me to work, he went above and beyond. Not only did they get me a ride to work, they dropped my car off at my job when they were finished (which was very quickly)! Richard (the shuttle driver) was also very friendly and professional! Friendly, fast, professional, and I expected no less from other past experiences at Serra. They really seem to care about their customers! More

My 2012 Chevrolet Cruze had a steering problem that another local dealership chose not to deal with. Serra Chevrolet was quick to diagnose and repair and were very accommodating in providing shuttle s another local dealership chose not to deal with. Serra Chevrolet was quick to diagnose and repair and were very accommodating in providing shuttle service and a rental car once parts were on order. Kevin and Serra are very customer focused and went above and beyond to make an unpleasant experience easy to deal with. I highly recommend Serra Chevrolet. More